Payment Card Incident Investigation Complete
Feb 16, 2016, 4:49 am
#31
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
Feb 16, 2016, 9:02 am
#32
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
I'm not this kind of guy : respect and trust is everything. When ones .... makes me problems, change my plans and cost me money i say STOP and i don't give up, never!
In my case : i will not leave them quiet till they compensate the cost (regarding the consequences- quite big in my case- i have suffer regarding business, time and money from their lake of everything). Shame on them!
Feb 16, 2016, 9:04 am
#33
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
PS : they don't feel ashamed to send the freddies awards email... while they are not able to answer to clients email... Seriously... they really have to wake up and >>> fire the army of incompetent they have in their IT / Marketing and client support dpt!
Feb 16, 2016, 9:07 am
#34
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
I just received a call from my bank saying that MasterCard had inform them of a potential fraud problem. I asked them if it was related to Hyatt and they said that the investigation is continuing and they don't have details where the breach was but that MasterCard told them to cancel my card. I assume this is related to the Hyatt breach as it's the card I used at one of the hotels on the list.
Interestingly enough when I told my bank that I was travelling tomorrow and I needed the card they said they could replace my card on my return. Which means that they did not see an imminent problem with my card just that they were taking precautions.
Interestingly enough when I told my bank that I was travelling tomorrow and I needed the card they said they could replace my card on my return. Which means that they did not see an imminent problem with my card just that they were taking precautions.
I'm VERY upset!
Feb 16, 2016, 11:31 am
#36
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,909
Just an fyi - chase cards are notorious for being fraud-prone. My southwest one got replaced twice since being opened in november (!). Has nothing to do with hyatt even remotely. In the past CSP, Fairmont and BA were all replaced at some point. I ve dealt with many many cards and tjis is chase-specific.
Feb 16, 2016, 11:39 am
#37
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
)))
Feb 16, 2016, 2:16 pm
#38
Join Date: May 2011
Posts: 5,814
Just an fyi - chase cards are notorious for being fraud-prone. My southwest one got replaced twice since being opened in november (!). Has nothing to do with hyatt even remotely. In the past CSP, Fairmont and BA were all replaced at some point. I ve dealt with many many cards and tjis is chase-specific.
Feb 16, 2016, 4:47 pm
#39
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, UA, BA, HA Peasant
Posts: 2,669
I have 4 Chase CCs (some 10+ years) that I use on a daily basis and never had my CC stolen (*knock on wood*).
I would check my computer for malware or something.
Last edited by jayer; Feb 16, 2016 at 5:29 pm
Feb 16, 2016, 5:57 pm
#40
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,909
This is more than just some general hack - my WN card was opend in nov 2015 and the first fraud occurred after 2 or 3 purchases (the kind that are unlikely to lead to theft iirc). This appears to be some sort of inside job within chase.
Mar 10, 2016, 1:32 pm
#41
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
So, as my thread as been closed... for vague reasons. I CC here :
I want to share my experience and interesting in others and see if someone else is in the same situation.
I have 3 cards cancelled by mastercard because of Hyatt unacceptable weak security regarding protection of our personal data.
And guess what : their partner CSID has NEVER seen that those cards are on fraud, they are still "all green" (= everything fine, you can sleep without worrying) but mastercard has sent an alert message to my banks and they have canceled the cards because of "a high security problem".
If you have entered your data in CSID, don't trust this tool from my personal experience(even if they sound to be a leader on the market) but be very aware and check your bank statement. IMO best solution is to change your cards if you have ever stayed at hyatt regarding the way they have manage this serious issue.
No trust anymore.
If same experience PM me.
I want to share my experience and interesting in others and see if someone else is in the same situation.
I have 3 cards cancelled by mastercard because of Hyatt unacceptable weak security regarding protection of our personal data.
And guess what : their partner CSID has NEVER seen that those cards are on fraud, they are still "all green" (= everything fine, you can sleep without worrying) but mastercard has sent an alert message to my banks and they have canceled the cards because of "a high security problem".
If you have entered your data in CSID, don't trust this tool from my personal experience(even if they sound to be a leader on the market) but be very aware and check your bank statement. IMO best solution is to change your cards if you have ever stayed at hyatt regarding the way they have manage this serious issue.
No trust anymore.
If same experience PM me.
Mar 11, 2016, 9:15 am
#42
Join Date: Sep 2015
Location: flyover country
Posts: 2,435
I had CSID (and believe I still do) due to a different breach. If CSID is the leader, then any upstart should have little trouble displacing it.
CSID sent many cryptic email messages. I used to call to ask what the incomprehensible phrasing meant, and the phone watch would not give anything meaningful. More recently, I have received fewer messages. It makes me wonder if CSID stopped sending the messages because they were meaningless and I called to ask for explanations.
I suppose it's better than nothing, but I'm not certain of that and I sure wouldn't pay any of my money for the service.
CSID sent many cryptic email messages. I used to call to ask what the incomprehensible phrasing meant, and the phone watch would not give anything meaningful. More recently, I have received fewer messages. It makes me wonder if CSID stopped sending the messages because they were meaningless and I called to ask for explanations.
I suppose it's better than nothing, but I'm not certain of that and I sure wouldn't pay any of my money for the service.
Mar 11, 2016, 11:25 pm
#43
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
I had CSID (and believe I still do) due to a different breach. If CSID is the leader, then any upstart should have little trouble displacing it.
CSID sent many cryptic email messages. I used to call to ask what the incomprehensible phrasing meant, and the phone watch would not give anything meaningful. More recently, I have received fewer messages. It makes me wonder if CSID stopped sending the messages because they were meaningless and I called to ask for explanations.
I suppose it's better than nothing, but I'm not certain of that and I sure wouldn't pay any of my money for the service.
CSID sent many cryptic email messages. I used to call to ask what the incomprehensible phrasing meant, and the phone watch would not give anything meaningful. More recently, I have received fewer messages. It makes me wonder if CSID stopped sending the messages because they were meaningless and I called to ask for explanations.
I suppose it's better than nothing, but I'm not certain of that and I sure wouldn't pay any of my money for the service.
Mar 12, 2016, 12:18 am
#44
Suspended
Join Date: Nov 2010
Posts: 1,677
Get a load of the CSID disclaimer:
Information for this report is obtained from criminal activities monitored on the Internet. Due to the nature of this data, the exchange platforms, and the fact that it was obtained from criminals, CSID cannot guarantee the accuracy of the reports provided. Please reference the Terms and Conditions for additional information.
This is actually insulting. It is nothing more than a CYA maneuver for sure.
Good news! You have no alerts at this time. Check back for updated alerts and information.
Information for this report is obtained from criminal activities monitored on the Internet. Due to the nature of this data, the exchange platforms, and the fact that it was obtained from criminals, CSID cannot guarantee the accuracy of the reports provided. Please reference the Terms and Conditions for additional information.
This is actually insulting. It is nothing more than a CYA maneuver for sure.
Good news! You have no alerts at this time. Check back for updated alerts and information.
Mar 12, 2016, 1:54 am
#45
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Get a load of the CSID disclaimer:
Information for this report is obtained from criminal activities monitored on the Internet. Due to the nature of this data, the exchange platforms, and the fact that it was obtained from criminals, CSID cannot guarantee the accuracy of the reports provided. Please reference the Terms and Conditions for additional information.
This is actually insulting. It is nothing more than a CYA maneuver for sure.
Good news! You have no alerts at this time. Check back for updated alerts and information.
Information for this report is obtained from criminal activities monitored on the Internet. Due to the nature of this data, the exchange platforms, and the fact that it was obtained from criminals, CSID cannot guarantee the accuracy of the reports provided. Please reference the Terms and Conditions for additional information.
This is actually insulting. It is nothing more than a CYA maneuver for sure.
Good news! You have no alerts at this time. Check back for updated alerts and information.
If anyone has suffer consequences from the lake of security from Hyatt regarding our personnal data : contact me in PM, we are thinking about a class action.