Payment Card Incident Investigation Complete
Jan 16, 2016, 5:48 pm
#17
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
I just received a call from my bank saying that MasterCard had inform them of a potential fraud problem. I asked them if it was related to Hyatt and they said that the investigation is continuing and they don't have details where the breach was but that MasterCard told them to cancel my card. I assume this is related to the Hyatt breach as it's the card I used at one of the hotels on the list.
Interestingly enough when I told my bank that I was travelling tomorrow and I needed the card they said they could replace my card on my return. Which means that they did not see an imminent problem with my card just that they were taking precautions.
Interestingly enough when I told my bank that I was travelling tomorrow and I needed the card they said they could replace my card on my return. Which means that they did not see an imminent problem with my card just that they were taking precautions.
Jan 18, 2016, 9:02 am
#18
Suspended
Join Date: Nov 2010
Posts: 1,677
Hyatt hacked - data breach
Hyatt hacked - data breach
The list of affected Hyatt locations and respective at-risk dates is available here:
http://www.hyatt.com/protectingourcustomers/hotellist/
The list of affected Hyatt locations and respective at-risk dates is available here:
http://www.hyatt.com/protectingourcustomers/hotellist/
Last edited by BillyBaloney; Jan 18, 2016 at 9:57 am
Jan 18, 2016, 9:46 am
#19
Join Date: Sep 2012
Posts: 4,431
Is the breach date for stays or for when credit card info was entered on Hyatt’s website? I booked a night at an affected hotel for my dad using my credit card, and then he used his own credit card upon check-in. Both booking and stay dates are in that window. Are both are cards compromised?
Jan 18, 2016, 9:50 am
#20
Suspended
Join Date: Nov 2010
Posts: 1,677
Hyatt hacked - data breach
I'm not sure anyone can answer that, even Hyatt. They seem to be lost. I've been unable to access my account for weeks and weeks, and then finally was able to get back in come early January.
They have a trained team of professionals - Larry, Moe, and Curly, who keep resetting my password without my asking them to do this. Thus, I get locked out of my account now on a biweekly basis. All they know how to do is to reset your password. Nothing more.
It was the computers used to process payments, so that leads me to believe you would have had to stay at one. But we can't really be sure.
I'm not sure anyone can answer that, even Hyatt. They seem to be lost. I've been unable to access my account for weeks and weeks, and then finally was able to get back in come early January.
They have a trained team of professionals - Larry, Moe, and Curly, who keep resetting my password without my asking them to do this. Thus, I get locked out of my account now on a biweekly basis. All they know how to do is to reset your password. Nothing more.
It was the computers used to process payments, so that leads me to believe you would have had to stay at one. But we can't really be sure.
Last edited by BillyBaloney; Jan 18, 2016 at 9:58 am
Jan 18, 2016, 10:39 am
#21
Join Date: Oct 2015
Location: next to HAM
Programs: LH M+M
Posts: 960
Is the breach date for stays or for when credit card info was entered on Hyatt’s website? I booked a night at an affected hotel for my dad using my credit card, and then he used his own credit card upon check-in. Both booking and stay dates are in that window. Are both are cards compromised?
Jan 29, 2016, 10:13 pm
#22
Suspended
Join Date: Nov 2010
Posts: 1,677
Jan 31, 2016, 4:43 pm
#23
Join Date: Apr 2005
Location: Central CT
Programs: UA MM/1K, SPG Lifetime Plat, Marriott Plat, Hyatt Diamond, HH Gold, Natl Exec Elite
Posts: 1,490
All told, pretty poor performance by Hyatt on this one IMO.
Jan 31, 2016, 9:24 pm
#24
Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG, HHonors Diamond, Nat'l Exec
Posts: 3,581
Jan 31, 2016, 10:29 pm
#25
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
I stayed at a number of the properties in question during the time period and would like this info.
Feb 1, 2016, 6:57 pm
#27
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Yes, I don't use credit cards in hotel outlets versus charging the items to my room. In my case, I even had a stay at the PH Buenos Aires where of course I gave my credit card at check in, but I paid the bill in cash to take advantage of blue market exchange rates.
Feb 15, 2016, 6:01 pm
#28
Join Date: Aug 2004
Programs: SPG Lifetime Platinum, Hyatt Diamond, JetBlue Mosaic, AA Platinum, National Executive Elite
Posts: 599
It appears my cc was used from the Hyatt data breach last week ($500 spent at a Kroger in South Carolina!). It's on a new travel card I just got 4 months ago and EXCLUSIVELY use for airline & hotel charges.
I'm really excited to deal with a replacement card while traveling, based on comments above. Oh Hyatt, you're really lucky SPG is disappearing soon or I'd be taking a time-out with you...
I'm really excited to deal with a replacement card while traveling, based on comments above. Oh Hyatt, you're really lucky SPG is disappearing soon or I'd be taking a time-out with you...
Last edited by moulder3; Feb 15, 2016 at 8:55 pm
Feb 15, 2016, 6:25 pm
#29
Join Date: Jul 2013
Posts: 236
Me too, I had a charge at Kroger in Georgia on the 13th for just less than $100 (not mine!). Chase did catch the charge before it was authorized and has shut down that account #.
Feb 16, 2016, 3:32 am
#30
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
3 mastercard compromised because of Hyatt... they drove me crazy and they are dealing with this problem very slowly ... SHAME ON THEM SINCE NOVEMBER.
WAAAAAAAAKKKKKEEEEE UP HYATT
WAAAAAAAAKKKKKEEEEE UP HYATT