Hyatt iOS app
Oct 29, 2015, 7:26 pm
#1
Original Poster
Join Date: Jun 2014
Posts: 290
Hyatt iOS app
I've been really impressed by the Hilton and SPG apps. Both are beautifully designed and have great features. Why can't Hyatt step up their game? The mobile app is slow, poorly designed non-native app with limited features.
Oct 31, 2015, 4:14 am
#2
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
What is a "non-native app"? Are you accessing it from your web browser or from the app store?
Aug 8, 2016, 11:01 pm
#3
Join Date: Nov 2013
Location: ORD
Programs: AA EXP, Hyatt Diamond, Marriott Gold, Hilton Gold, Hertz PC
Posts: 449
The Hyatt App for iPhone has been updated with a new appearance and seems to be much faster.
Not sure I love the layout but hopefully it is more reliable and maintains its speed.
Not sure I love the layout but hopefully it is more reliable and maintains its speed.
Aug 9, 2016, 5:11 am
#5
Join Date: Sep 2004
Location: SYD
Programs: UA Premier Gold (*G), IHG Platinum & Hyatt Discoverist
Posts: 1,456
I'm very happy with the new Hyatt app.
Displaying in native resolution now on my iPhone 6S, an issue since upgrading from the 5S for this and other apps.
Scrolling calendar is long overdue, as is being able to see room type for each reservation.
Would be great if you could have a corporate code associated with your account so it searches automatically, a feature SPG has with their SET codes.
Displaying in native resolution now on my iPhone 6S, an issue since upgrading from the 5S for this and other apps.
Scrolling calendar is long overdue, as is being able to see room type for each reservation.
Would be great if you could have a corporate code associated with your account so it searches automatically, a feature SPG has with their SET codes.
Feb 5, 2018, 2:41 pm
#6
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
I’ve now had the same thing happen twice with the app where i wind up with a reservation for the night i am fiddling around with the app, not the date i want to stay at the property. I dont know the exact steps for reproduction but its usually in a city with a number of properties and i am looking from one to the next property and then carelessly hitting “book”. It seems like the app has a hard coded date default that is “tonight” and if you go back and forth in your search you can wind up resetting the date from what you put in to the current night. It’s clunky and not at all the behavior i would expect. Anyway, took me an hour to get my Jan 31 mistake moved to tonight. Anyone else caught by this?
Feb 6, 2018, 12:15 pm
#7
Join Date: Aug 2013
Programs: Delta PM
Posts: 142
I had to stay in a Hilton a few months ago and I must admit that their app is way ahead in the game, in terms of cool features. One of them being the ability to unlock your door from your phone as you are stepping out of the elevator.
Feb 6, 2018, 11:03 pm
#8
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,578
Grand Hyatt San Francisco is testing something similar to my knowledge, with some very frequent guests. but these test have been going on for about 2 years I'd assume... not sure if this would be rolled out to other guests and hotels soon?
Feb 7, 2018, 5:53 am
#9
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
Several Hyatt properties have this feature, including the HR near Bellevulle WA (i.e. close to Microsoft headquarters).
Feb 7, 2018, 7:44 am
#10
Join Date: Nov 2000
Location: Boston, MA
Programs: UA 1K 3MM Lifetime, AA PlatPro,Marriott Titanium Elite Lifetime, Hyatt Globalist
Posts: 741
In one news article I read that the Hyatt app was supposed to link iPhones to in room televisions so that Netflix and other subscribed content could be viewed on the TV. I thought I had this ability using the StayConnect app at the Grand Hyatt Washington but it appears to have been removed.
Edit Update: Good news. The most recent Hyatt app release includes television connectivity on the sidebar options. Works for about 12+ hotels with more promised for the future.
Edit Update: Good news. The most recent Hyatt app release includes television connectivity on the sidebar options. Works for about 12+ hotels with more promised for the future.
Last edited by edsh; Feb 10, 2018 at 3:15 pm
Feb 7, 2018, 8:22 am
#11
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
In one news article I read that the Hyatt app was supposed to link iPhones to in room televisions so that Netflix and other subscribed content could be viewed on the TV. I thought I had this ability using the StayConnect app at the Grand Hyatt Washington but it appears to have been removed.
A couple of caveats:
- It has nothing to do with the Hyatt app.
- A phone can only be linked to one TV at a time (ie our suite had two TVs, so I couldn't connect to bedroom TV and also send something to the suite room TV).
Mar 13, 2018, 6:12 pm
#12
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
Past week I've been getting the message "We are unable to retrieve your latest reservation info" on the top of the app. As well, if I try to cancel a reservation I get an error saying something like "we are unable to cancel your reservation."
Anyone else getting this?
Anyone else getting this?
Mar 13, 2018, 9:55 pm
#13
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
When the app lists the reservations, there's a place (within that listing) to cancel the rez. AFAIK we have _never_ been able to cancel from that link. But if you bring up the individual reservation, then that second screen (with the individual rez) has a Cancel button which works.
Mar 14, 2018, 3:34 am
#14
Join Date: Apr 2005
Programs: Hyatt Lifetime Globalist, SQ PPS Solitaire
Posts: 3,599
Hyatt was not able to fix the way their "World of Hyatt" logo and my membership number overlap on their membership card that you can save in your wallet in the past 12 months. Neither on my iPhone 5SE nor on my iPhone 8 does the membership card display correctly. Must be a complete lack of dedication on the corporate side...