Can't log in. (April 21)
Apr 21, 2015, 8:32 pm
#31
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,425
Apr 21, 2015, 11:21 pm
#33
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,090
I don't know what's happening as I don't have a username set up and use my GP account and am still locked out.
Three requests later and GP hasn't emailed me a new password. Sigh.
Three requests later and GP hasn't emailed me a new password. Sigh.
Apr 21, 2015, 11:47 pm
#35
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
Apr 22, 2015, 1:22 am
#36
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
I've had login issues I've chronicled the past few months in the website thread. The Hyatt FT rep reached out to me and had me pass the info on to their IT.
I've never had issues before this with hyatt.com, so hope this active fix is going to work.
I've never had issues before this with hyatt.com, so hope this active fix is going to work.
Apr 22, 2015, 3:02 am
#38
Original Member
Original Poster
Join Date: May 1998
Location: los angeles
Programs: Hyatt Courtesy card. Delta 2MM Diamond. AA platinum pro
Posts: 1,898
Very disappointed at Hyatt response
I am a huge fan of Hyatt CS. But it is astounding to me that a mass mailing did not go out to all GP members alerting them to what was happening. Non-readers of flyertalk or the blog must be terribly confused when they try to login. I suspect the phone lines are or will be overwhelmed. The email that rare individuals have received should have been sent to everyone. Although the fact that it takes hours to get a new password emailed suggests that that system is already overloaded and maybe it couldn't handle tens of thousands of requests at a time.
Apr 22, 2015, 6:04 am
#41
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,657
- Put in for my first new temporary password around lunchtime.
- By 9pm I had not gotten an email with a password. Got on the site and requested a temporary password for the second time.
- Around 9:15pm I got an email and logged in to create new password
- Around 10pm I got ANOTHER email with a temporary password after I had already logged in and created a new password.
Guess I need to think of another password again!
Apr 22, 2015, 10:01 am
#42
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM, AA 600k, DL 500k, Hyatt GP 1M, HH Gold, Rad. Gold, CP Gold, Miracle Fruit-su Club
Posts: 9,950
