Can't log in. (April 21)
Apr 21, 2015, 3:30 pm
#16
Join Date: Jan 2004
Location: Los Angeles, CA USA; Kerry Ireland
Programs: AA EXP 1mm; DL Plt; Marriott Gold; Hyatt something or other; Hilton Gold
Posts: 761
After the lockout, just reset with more complex password (and did all devices at once) - hassle for sure, but a reminder that this will keep happening
Apr 21, 2015, 3:36 pm
#17
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Since Hyatt doesn't use CAPTCHAs or other such "anti-robot" checks against automated password guesses, how many times could someone try to guess a password before the account would be locked from being accessed?
Between user names of some sorts being very obvious and a substantial percentage of passwords and PINs being easily predictable, I would have expected more than a couple of accounts to be vulnerable.
Apr 21, 2015, 3:52 pm
#18
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,747
I wish. I'm not getting an email so that I can reset my password. It's been over an hour. I've called and have been told that wait times are running an hour but it's been more than that for me.
Apr 21, 2015, 4:13 pm
#19
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Hello Flyertalkers,
As many of you are now aware, we found through our routine monitoring of member account activity that a small number of accounts were improperly accessed. We’ve addressed the members impacted already, but to enhance your account security, we’re asking everyone with a username to reset their password.
To change your password: 1) Visit goldpassport.com 2) Click "Forgot Password" in the sign-in section and follow the directions 3) Look for a temporary password sent to your email and follow the directions
If you should encounter any error with this process or require additional assistance, please PM us directly with your account number, and we will be happy to help.
As many of you are now aware, we found through our routine monitoring of member account activity that a small number of accounts were improperly accessed. We’ve addressed the members impacted already, but to enhance your account security, we’re asking everyone with a username to reset their password.
To change your password: 1) Visit goldpassport.com 2) Click "Forgot Password" in the sign-in section and follow the directions 3) Look for a temporary password sent to your email and follow the directions
If you should encounter any error with this process or require additional assistance, please PM us directly with your account number, and we will be happy to help.
Apr 21, 2015, 4:18 pm
#20
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I do know that for some reason Hyatt seems to have had some glitches in prior years where old email addresses tied to GoldPassport accounts seem to have a nasty habit of popping up and hitting things in ways that coincided with other mess-ups. So you may also want to try out old email accounts which may have been affiliated with the Hyatt GoldPassport account.
Another option to fix things may be to call up GoldPassport or PMing the FT Hyatt rep.
Last edited by GUWonder; Apr 21, 2015 at 4:24 pm
Apr 21, 2015, 5:04 pm
#24
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,424
Apr 21, 2015, 6:12 pm
#25
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,657
Can't log in. (April 21)
Got the email to change my password. Followed instructions but several hours later still no email. Just tried it on my iPad and if I don't get an email guess I will have to waste time and call in
or PM GPC.
or PM GPC.
Apr 21, 2015, 6:25 pm
#26
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Hello again Flyertalkers!
It has been brought to our attention that some e-mail providers have additional filters that may delay the receipt of our temporary passwords. We appreciate your patience and apologize for any inconvenience this may cause. If you have any further questions, please feel free to send us a PM and we will be more than happy to assist.
Thanks!
It has been brought to our attention that some e-mail providers have additional filters that may delay the receipt of our temporary passwords. We appreciate your patience and apologize for any inconvenience this may cause. If you have any further questions, please feel free to send us a PM and we will be more than happy to assist.
Thanks!
Apr 21, 2015, 7:06 pm
#27
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
Someone blocked access to my account, and that someone is Hyatt itself!
Edited to add: I received the email almost an hour after requesting it. Not "a few minutes" but it worked.
Last edited by nsx; Apr 21, 2015 at 8:18 pm
Apr 21, 2015, 7:51 pm
#28
Join Date: Apr 2012
Location: MLB Spring Training park AZ, USA
Programs: Globallist
Posts: 287
Tough crowd. s*** happens. None of this seems remotely a big deal. #FirstWorldProblems. Me thinks everyone should be given Lifetime Diamond for this issue....... To the idiot mobile!
Apr 21, 2015, 8:10 pm
#29
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM, AA 600k, DL 500k, Hyatt GP 1M, HH Gold, Rad. Gold, CP Gold, Miracle Fruit-su Club
Posts: 9,950
Performed the routine that Gold Passport directed - and then those suggested here - and got this...
As some have suggested during previous fiascos - it's got to be hurting them at least as much as it's hurting us.
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