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Error message when searching for award availability

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Old Feb 25, 2015 | 6:23 pm
  #1  
ENFO
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15 Years on Site
 
Join Date: Nov 2008
Posts: 419
Error message when searching for award availability
Wondering if this is happening to anyone else? My remaining award nights are showing accurately, but once I start searching for hotels online, I get an error message saying approximately "according to our records you have no awards for redemption" This has been happening for 3 days now, and same case with my spouse. Although all information is showing correctly, points, awards, etc.
Last edited by ENFO; Feb 25, 2015 at 6:30 pm
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Old Feb 25, 2015 | 6:29 pm
  #2  
britishcanuck
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Join Date: Nov 2013
Location: DFW
Programs: AA EXP, Marriott Titanium
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Are you searching for multiple nights? As far as I know, you usually have to do it one at a time, or call. I'm assuming you're talking about certificates.
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Old Feb 25, 2015 | 8:10 pm
  #3  
ENFO
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Join Date: Nov 2008
Posts: 419
Yes, with the Chase card. I'm only looking for one night. I booked one this way last year. But I've spent a lot of time searching, and this is the first time I ever saw a message like this one...will it give a day or so.
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