Diamond Suite Upgrade rules
Feb 10, 2015, 11:30 am
#1
Original Poster
Join Date: Jul 2014
Location: DTW
Programs: Hyatt Globalist, Marriott Titainum, Hilton Diamond, IHG Platinum, Delta Diamond
Posts: 142
Diamond Suite Upgrade rules
Hello everyone,
I usually lurk and don't post but I don't know where else to turn for this.
I've been under the impression that a diamond suite upgrade can be used for the eligible suite as long as it is available on a cash rate.
My situation:
I have a reservation at Regency Grand Cypress from Feb 21-23 C+P for which a suite certificate has been applied to which has been verified to be the executive suite. I added a 3rd night (separate reservation) for 23-24 on C+P as well. However, I'm being told there isn't suite availability for the 23-24 night stay, whereas I can see cash availability for that suite on that night.
Is the suite availability different if using C+P?
Thank you in advance!
I usually lurk and don't post but I don't know where else to turn for this.
I've been under the impression that a diamond suite upgrade can be used for the eligible suite as long as it is available on a cash rate.
My situation:
I have a reservation at Regency Grand Cypress from Feb 21-23 C+P for which a suite certificate has been applied to which has been verified to be the executive suite. I added a 3rd night (separate reservation) for 23-24 on C+P as well. However, I'm being told there isn't suite availability for the 23-24 night stay, whereas I can see cash availability for that suite on that night.
Is the suite availability different if using C+P?
Thank you in advance!
Feb 10, 2015, 12:15 pm
#2
Join Date: Nov 2006
Location: Chicago, IL
Programs: AA EXP & AAirpass, Hyatt Courtesy Card, SPG Platinum
Posts: 991
Unfortunately, it appears that suite upgrade inventory is capacity controlled. In your case, it may pay off to contact the property directly and advise them that you are confirmed for x nights and would like to add a night. They may be willing to do it as a courtesy or for a fee. It is worth a shot.
Feb 10, 2015, 6:47 pm
#3
Join Date: Aug 2009
Location: IAH
Programs: SPG Platinum, Hyatt Diamond, IHG Gold Ambassador, Marriott Gold
Posts: 519
Sometimes it's different. Going to a hotel like Sensei suggest is an option, but since you're Diamond, have you tried asking (politely suggesting) Diamond Line to contact the hotel to see if they could open up availability for the last night?
Feb 10, 2015, 7:10 pm
#4
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,436
Sadly, that is correct.
As others have suggested, try talking with the property directly and see if you can work something out. If you can afford to wait, they may be more amenable to an arrangement once you arrive if the suite is still available at that time (I did something similar on a recent Park Hyatt Tokyo stay)
As others have suggested, try talking with the property directly and see if you can work something out. If you can afford to wait, they may be more amenable to an arrangement once you arrive if the suite is still available at that time (I did something similar on a recent Park Hyatt Tokyo stay)
Feb 11, 2015, 1:37 pm
#6
Original Poster
Join Date: Jul 2014
Location: DTW
Programs: Hyatt Globalist, Marriott Titainum, Hilton Diamond, IHG Platinum, Delta Diamond
Posts: 142
I'll call them a couple days before and see if they can open up the 3rd night. If not, I'll just cancel that 3rd night reservation and stay at another hyatt to get an additional stay credit.
Also, is the executive suite a connector or the junior suite? I had thought it was the junior that is a connector.
Also, is the executive suite a connector or the junior suite? I had thought it was the junior that is a connector.
Feb 11, 2015, 4:29 pm
#7
Join Date: Feb 2000
Posts: 6,546
Since the introduction of cash+points awards a year or so ago, I have never seen an instance where the DSU-applicable suite was available at the Hyatt Daily Rate while not available for combination with the cash+points rate. Until this week.
Andaz San Diego has the Andaz Suite available at the Hyatt Daily Rate, but Gold Passport is unwilling to apply a DSU cert on an existing cash+points booking. Gold Passport is willing to apply the DSU if I book a standard room at the Hyatt Daily Rate.
A bad omen. Was great while it lasted.
Andaz San Diego has the Andaz Suite available at the Hyatt Daily Rate, but Gold Passport is unwilling to apply a DSU cert on an existing cash+points booking. Gold Passport is willing to apply the DSU if I book a standard room at the Hyatt Daily Rate.
A bad omen. Was great while it lasted.
Feb 11, 2015, 10:46 pm
#8
Join Date: Jul 2000
Location: AUH
Posts: 8,267
As I understand it, there is an entirely separate inventory for the C+P plus DSU, as opposed to booking into the C+P first, then applying the DSU on the reservation afterwards. So it is managed differently from a normal paid booking plus DSU, and hotels seem to take this opportunity to differentiate the inventory.
This has the unintended (and potentially lucrative) benefit that some properties will show no base rooms, no C+P, but will allow C+P plus DSU because the suite (and the associated C+P plus DSU) inventory remains available.
This has the unintended (and potentially lucrative) benefit that some properties will show no base rooms, no C+P, but will allow C+P plus DSU because the suite (and the associated C+P plus DSU) inventory remains available.
Feb 28, 2015, 1:53 am
#9
Join Date: Jan 2009
Programs: Hilton Diamond, IHG Spire Ambassador, Radisson Gold, Hyatt Discoverist
Posts: 3,623
I have a related question. I'm currently very low on points but I have a DSU remaining that I have to use before 2/28.
Could I book a room for August at the Park Hyatt Siem Reap at the regular daily rate, apply the Diamond suite upgrade, then later change my paid reservation in a few months to cash and points?
Could I book a room for August at the Park Hyatt Siem Reap at the regular daily rate, apply the Diamond suite upgrade, then later change my paid reservation in a few months to cash and points?
Feb 28, 2015, 2:10 am
#10
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
I have a related question. I'm currently very low on points but I have a DSU remaining that I have to use before 2/28.
Could I book a room for August at the Park Hyatt Siem Reap at the regular daily rate, apply the Diamond suite upgrade, then later change my paid reservation in a few months to cash and points?
Could I book a room for August at the Park Hyatt Siem Reap at the regular daily rate, apply the Diamond suite upgrade, then later change my paid reservation in a few months to cash and points?
Feb 28, 2015, 2:13 am
#11
Join Date: Jan 2009
Programs: Hilton Diamond, IHG Spire Ambassador, Radisson Gold, Hyatt Discoverist
Posts: 3,623
Thanks. Unfortunately I'm no longer a Diamond member, I'm only Platinum. Can I book a cash rate now, apply the DSU that's about the expire, then change to cash & points later (if available) and keep the DSU?
Feb 28, 2015, 3:25 am
#12
Join Date: Dec 2002
Location: Hong Kong
Posts: 2,172
Feb 28, 2015, 4:14 am
#14
Suspended
Join Date: Jul 2001
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Feb 28, 2015, 7:23 am
#15
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
Don't think so, I had a reservation in 6/2014 with an applied 2013 DSU. Shortly before the stay, the rate dropped a bit but my Private Line Agent wasn't able to lower the rate and keep the DSU.