Diamond Suite Upgrade rules
Jun 17, 2016, 9:15 pm
#151
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
I have a three (consecutive) night reservation coming up. One of the nights is cash; the other two are cash+points.
I just phoned the Australian line to add a DSU for the entire stay. The agent told me that it would require two DSUs: one for the paid night and a separate one for the two C+P nights.
Correct or another misinformed agent?
I just phoned the Australian line to add a DSU for the entire stay. The agent told me that it would require two DSUs: one for the paid night and a separate one for the two C+P nights.
Correct or another misinformed agent?
If the 3 nights are on a single reservation the agent is not only misinformed but incompetent. It is a bit more tricky if they are on separate reservations, but still can be done (I think it just requires the agent to contact the hotel). If you can't get an agent who knows how to do it, I suggest you PM Hyatt Concierge here on FT.
Jun 17, 2016, 10:33 pm
#152
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
I have a three (consecutive) night reservation coming up. One of the nights is cash; the other two are cash+points.
I just phoned the Australian line to add a DSU for the entire stay. The agent told me that it would require two DSUs: one for the paid night and a separate one for the two C+P nights.
Correct or another misinformed agent?
I just phoned the Australian line to add a DSU for the entire stay. The agent told me that it would require two DSUs: one for the paid night and a separate one for the two C+P nights.
Correct or another misinformed agent?
Call the American Diamond Line via Skype.
Jun 18, 2016, 12:08 am
#153
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,785
This is definitely possible with a single DSU. Recently did something similar at GH Hong Kong.
If the 3 nights are on a single reservation the agent is not only misinformed but incompetent. It is a bit more tricky if they are on separate reservations, but still can be done (I think it just requires the agent to contact the hotel). If you can't get an agent who knows how to do it, I suggest you PM Hyatt Concierge here on FT.
If the 3 nights are on a single reservation the agent is not only misinformed but incompetent. It is a bit more tricky if they are on separate reservations, but still can be done (I think it just requires the agent to contact the hotel). If you can't get an agent who knows how to do it, I suggest you PM Hyatt Concierge here on FT.
During the call I took the time to check on my other already applied DSUs. Turns out one of the reservations I'd made months ago and applied a DSU for a stay later in the year (and received a revised confirmation for) had been done correctly. The DSU hadn't been pulled or whatever it is they do. And according to my notes the agent who I spoke with in order to do that months ago was the same way I spoke with today and gave the misinformation about DSUs and C+P.
Jun 18, 2016, 2:27 am
#154
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
The US fixed it.
During the call I took the time to check on my other already applied DSUs. Turns out one of the reservations I'd made months ago and applied a DSU for a stay later in the year (and received a revised confirmation for) had been done correctly. The DSU hadn't been pulled or whatever it is they do. And according to my notes the agent who I spoke with in order to do that months ago was the same way I spoke with today and gave the misinformation about DSUs and C+P.
During the call I took the time to check on my other already applied DSUs. Turns out one of the reservations I'd made months ago and applied a DSU for a stay later in the year (and received a revised confirmation for) had been done correctly. The DSU hadn't been pulled or whatever it is they do. And according to my notes the agent who I spoke with in order to do that months ago was the same way I spoke with today and gave the misinformation about DSUs and C+P.
Jun 18, 2016, 2:59 am
#155
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,539
Jun 18, 2016, 4:59 am
#156
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,440
I have a three (consecutive) night reservation coming up. One of the nights is cash; the other two are cash+points.
I just phoned the Australian line to add a DSU for the entire stay. The agent told me that it would require two DSUs: one for the paid night and a separate one for the two C+P nights.
Correct or another misinformed agent?
I just phoned the Australian line to add a DSU for the entire stay. The agent told me that it would require two DSUs: one for the paid night and a separate one for the two C+P nights.
Correct or another misinformed agent?
Jun 19, 2016, 2:23 am
#157
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
I've had difficulty on multiple occasions with the Japan call center as well, and I doubt that they are lazy, although I do suspect that they might be subcontracted.
Jun 27, 2016, 7:53 am
#159
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,539
Jun 27, 2016, 9:03 am
#161
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
^ The only thing that can be argued about is the "eligble rate" part .... and even that is simple, it's whatever GP deems it to be :-). (and in reality is nearly everything).
And to make it quite clear. There's no need to include the word reservation, because when I make two consecutive reservations from my/the same account (on eligible rates) that don't exceed the 7 day stay period, GP is perfectly happy to apply a DSU.
It's just the greedy ones they deny. I can only hope GP has a customer code where any additional benefits for those trying to blatantly game the system are denied.
And to make it quite clear. There's no need to include the word reservation, because when I make two consecutive reservations from my/the same account (on eligible rates) that don't exceed the 7 day stay period, GP is perfectly happy to apply a DSU.
It's just the greedy ones they deny. I can only hope GP has a customer code where any additional benefits for those trying to blatantly game the system are denied.
Last edited by RTW1; Jun 27, 2016 at 9:12 am
Jun 27, 2016, 9:16 am
#162
Join Date: Jul 2000
Location: AUH
Posts: 8,267
Two nights (Sunday and Tuesday) is certainly less than "a maximum of 7 consecutive nights". (If there's any doubt about this, get two different calendars and mark one of them with "2 nights" and mark the other with "7 consecutive nights". You'll immediately see which one is greater. Hint: 2 nights is less than 7 nights.)
The requirement under "up to 7 consecutive nights" consists of two parts - the maximum number of nights, and the fact that the nights must be consecutive. Consecutive at the hotel that you are applying the DSU, because the second hotel will obviously not accept the same DSU that you're using at the first hotel, and therefore you will not be applying the DSU to consecutive nights.
Two nights are less than seven nights, sure. A Monday night and Wednesday night fulfils the first part. But it does not fulfil the second part, as they are not consecutive. As such, your scenario is ineligible.
Now, how long did it take to write your post? Do you seriously have nothing better to do with yourself?
Jun 27, 2016, 9:33 am
#163
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
Jun 27, 2016, 12:42 pm
#164
Join Date: Aug 2013
Location: Minnesota
Programs: Hyatt Globalist
Posts: 1,101
I didn't even read the original lengthy post from stargold. Now, after reading these follow up posts I went back and read it......Is he seriously saying he successfully got a single DSU applied to 2 different hotels because the total nights stay was less than 7 nights? Crazy peepeecocka stuff there that is.
Jun 27, 2016, 4:38 pm
#165
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
I didn't even read the original lengthy post from stargold. Now, after reading these follow up posts I went back and read it......Is he seriously saying he successfully got a single DSU applied to 2 different hotels because the total nights stay was less than 7 nights? Crazy peepeecocka stuff there that is.
I suspect he complained enough that Hyatt just gave up and credited them as separate stays.