non refundable rate switch to points
Jan 19, 2015 | 12:27 pm
#1
Original Poster
Join Date: Dec 2009
Programs: hyatt diamond, hilton gold
Posts: 73
non refundable rate switch to points
Shot in the dark but I hastily booked a non refundable rate Phoenix for superbowl weekend last night when the seahawks won. This morning I saw that the hotel had point rooms available. Do you think there's any chance I could switch?
Jan 19, 2015 | 12:51 pm
#2
Join Date: Sep 2010
Programs: Hyatt diamond
Posts: 646
It would be up to the hotel. However I would make a separate reservation using points and call their in house reservation to ask if they would cancel the prepaid one.
You can always cancel the one on points later.
You can always cancel the one on points later.
Jan 20, 2015 | 8:48 am
#3
Join Date: Aug 2014
Location: #1 LGA, #2 JFK, #Never EWR
Programs: Riteaid wellness+ Gold, PlanetFitness Preferred Black, Hyatt Cubic Zirconia, Hallmark Crown Platinum
Posts: 203
In my experience, writing a really nice email has been working out much better for me because I can get the revenue desk / GM involved rather than just the front desk people.
Jan 20, 2015 | 11:18 am
#5
Join Date: Jan 2009
Location: BKK
Posts: 6,741
But keep in mind that a nonrefundable prepaid rate is discounted because the guest accepts less flexibility. I agree that talking with management is the best way forward. Your chances are probably better if a short time has passed since booking.
Jan 20, 2015 | 3:17 pm
#6
Original Poster
Join Date: Dec 2009
Programs: hyatt diamond, hilton gold
Posts: 73
It wasn't a cheaper rate. All of the rates are non refundable due to Super Bowl. I should have acted sooner as they are no longer accepting point reservations. Not complaining, going to Super Bowl. 