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non refundable rate switch to points
Shot in the dark but I hastily booked a non refundable rate Phoenix for superbowl weekend last night when the seahawks won. This morning I saw that the hotel had point rooms available. Do you think there's any chance I could switch?
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It would be up to the hotel. However I would make a separate reservation using points and call their in house reservation to ask if they would cancel the prepaid one.
You can always cancel the one on points later. |
In my experience, writing a really nice email has been working out much better for me because I can get the revenue desk / GM involved rather than just the front desk people.
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Thank you I will try!
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But keep in mind that a nonrefundable prepaid rate is discounted because the guest accepts less flexibility. I agree that talking with management is the best way forward. Your chances are probably better if a short time has passed since booking.
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It wasn't a cheaper rate. All of the rates are non refundable due to Super Bowl. I should have acted sooner as they are no longer accepting point reservations. Not complaining, going to Super Bowl. :D
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