Sep 2, 2014, 11:56 pm
Last edit by: RedSun
- Globalist breakfast: one entree, one hot drink, one cold drink (data points since Dec 2018)
- Available as room service subject to $10 delivery fee
- Complimentary shoeshine and iron-pressed service for 2 items during your stay, it is available through the ipad.
- Mercedes benz suv and s class (with wifi) available complimentary for drop off only within 10 blocks north or south from PHNY.
- Bicycle is available during warmer month.
Hotel lobby on ground floor. Stairs or elevator to 3rd level to reception area for check-in. Separate elevators to guest room from 4th to 23th floors. No 13th and 24th floors. Spa, gym and pool are on top 25th floor.
Park Hyatt New York REVIEW - MASTER THREAD
Dec 30, 2019, 1:00 pm
#1846
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
I know you are pretty much against PH NYC. But its one bed room suite is truly a suite. The living area is totally separate from sleeping area. Below is a section of Wikipedia:
A suite in a hotel or other public accommodation such as a cruise ship denotes, according to most dictionary definitions, connected rooms under one room number. Hotels may refer to suites as a class of accommodations with more space than a typical hotel room, but technically speaking there must be more than one room to constitute a true suite.
If you look up other dictionaries, you get same definition.
I'm sorry to hear that you've had really bad luck with PHNY suite upgrade. So I do not know how you can keep commenting on PHNY suites if you have never or seldomly stayed at its suites.
I did not use my TSU since part of the stay was on reward night and TSU can't be applied. We are grateful that we were upgraded to a real suite on its top floor. There was no street noise at all and we can see the Central Park right out of our windows.
As for the service, the service was superb. Room service checked at room a couple times a day. Engineer comes to help within 5 minutes of service call. What else can we expect? The service was not poor at all.
A suite in a hotel or other public accommodation such as a cruise ship denotes, according to most dictionary definitions, connected rooms under one room number. Hotels may refer to suites as a class of accommodations with more space than a typical hotel room, but technically speaking there must be more than one room to constitute a true suite.
If you look up other dictionaries, you get same definition.
I'm sorry to hear that you've had really bad luck with PHNY suite upgrade. So I do not know how you can keep commenting on PHNY suites if you have never or seldomly stayed at its suites.
I did not use my TSU since part of the stay was on reward night and TSU can't be applied. We are grateful that we were upgraded to a real suite on its top floor. There was no street noise at all and we can see the Central Park right out of our windows.
As for the service, the service was superb. Room service checked at room a couple times a day. Engineer comes to help within 5 minutes of service call. What else can we expect? The service was not poor at all.
So the one bedroom suite that you received is NOT the TSU suite and although you used to be able to confirm that true suite for an additional $300 cash on top of the 30,000 points/night, when the cash and points suite option was formalized last year that cash portion jumped to half the rack rate so now it's usually 30,000 points plus $600-800/night to confirm a true suite. The hotel is still great but if you actually need a true suite for a baby or something I would not pick this hotel because upgrades to true suites have been hit or miss for me even when all 3 of the true suite room types have been showing available online and were offered for a cash upgrade. Some people seem to get them all the time, but I think I've only received a true suite without asking or paying a cash upgrade fee once out of 6 or 7 stays.
Dec 30, 2019, 1:14 pm
#1847
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I really like the hotel, but the actual room type that is confirmable with a TSU is not a true suite per your definition. It is a nice junior suite, but there is no door separating the seating area from the bedroom so technically it does not have more than one room and it is not much of an upgrade over a standard room.
So the one bedroom suite that you received is NOT the TSU suite and although you used to be able to confirm that true suite for an additional $300 cash on top of the 30,000 points/night, when the cash and points suite option was formalized last year that cash portion jumped to half the rack rate so now it's usually 30,000 points plus $600-800/night to confirm a true suite. The hotel is still great but if you actually need a true suite for a baby or something I would not pick this hotel because upgrades to true suites have been hit or miss for me even when all 3 of the true suite room types have been showing available online and were offered for a cash upgrade. Some people seem to get them all the time, but I think I've only received a true suite without asking or paying a cash upgrade fee once out of 6 or 7 stays.
So the one bedroom suite that you received is NOT the TSU suite and although you used to be able to confirm that true suite for an additional $300 cash on top of the 30,000 points/night, when the cash and points suite option was formalized last year that cash portion jumped to half the rack rate so now it's usually 30,000 points plus $600-800/night to confirm a true suite. The hotel is still great but if you actually need a true suite for a baby or something I would not pick this hotel because upgrades to true suites have been hit or miss for me even when all 3 of the true suite room types have been showing available online and were offered for a cash upgrade. Some people seem to get them all the time, but I think I've only received a true suite without asking or paying a cash upgrade fee once out of 6 or 7 stays.
It is very subjective as to the "not much" an upgrade. Upgrade to a larger studio suite is clearly an upgrade, even 100 sf larger.
This is true to almost all loyalty programs. So I do not know why it is PHNY's fault not to give you a suite upgrade. I've heard similar complaints with Marriott not to upgrade guests to villas. The demand is not even reasonable.
Dec 30, 2019, 4:31 pm
#1848
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Join Date: Apr 2013
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Huh? May I suggest you read WoH T&C?
Dec 30, 2019, 4:48 pm
#1849
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What part of WoH T&C are you super concerned with? Suite upgrade?
Dec 30, 2019, 4:54 pm
#1850
Join Date: Nov 2011
Posts: 6,385
the suite that globalists are entitled to is not truly a suite, which I (and most other people) consider as a room with a door/wall between the living area and the bedroom. i don't know where your 50-50 figure on a "true" suite upgrade comes (i.e one bedroom suite vs one king bed suite) from. that, along with the occasional service mishaps make people dislike the property.
Dec 30, 2019, 4:55 pm
#1851
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
The one bedroom suite we stayed is a "premium" suite, per PH information. As I indicated, I did not use the TSU. I was fully prepared not to receive any suite upgrade. Guests are not entitled to receive room upgrade, or the suite upgrade.
It is very subjective as to the "not much" an upgrade. Upgrade to a larger studio suite is clearly an upgrade, even 100 sf larger.
This is true to almost all loyalty programs. So I do not know why it is PHNY's fault not to give you a suite upgrade. I've heard similar complaints with Marriott not to upgrade guests to villas. The demand is not even reasonable.
It is very subjective as to the "not much" an upgrade. Upgrade to a larger studio suite is clearly an upgrade, even 100 sf larger.
This is true to almost all loyalty programs. So I do not know why it is PHNY's fault not to give you a suite upgrade. I've heard similar complaints with Marriott not to upgrade guests to villas. The demand is not even reasonable.
But I don't think it's unreasonable for anyone to expect an actual suite when using a "suite" upgrade offered by a program after staying 55-60 nights. I still stay at the property for all the positives you mention, but it's a little ridiculous that the TSU-eligible suite is not an actual suite (and conveniently there are only a few of them). This is especially frustrating when I can't remember the lowest-level true suite ever being sold out during any of my prior stays.
Dec 31, 2019, 6:49 am
#1852
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Some people compare PHNY services to overseas hotel services. They are totally different situations. In Asia, people consider foreign hotels to be higher class and they try extremely hard to please guests. Also worker wages are lower. Even in some of the mid level Marriott, I have had many waiters standing there to serve.
This was very obvious when I stayed at PH Shanghai. It was never any lack of service. But sometimes I felt it was too much and became intrusive. Some tried so hard to please guests and made guests uncomfortable.
This was very obvious when I stayed at PH Shanghai. It was never any lack of service. But sometimes I felt it was too much and became intrusive. Some tried so hard to please guests and made guests uncomfortable.
Dec 31, 2019, 7:35 am
#1853
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First step is always to stop digging. In my view, the PHNY has very nice hard product, which is ill-served by the poor service for the hotel category. Even compared to its supposed peers in NYC itself.
Dec 31, 2019, 7:54 am
#1854
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I didn’t feel any poor service at all. I wanted to be treated as a hotel guest, not a foreign dignitaries.
Dec 31, 2019, 8:23 am
#1855
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Dec 31, 2019, 8:58 am
#1856
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I only wish they could have a club lounge. But with a hotel only have 210 units, that would not be used much.
Dec 31, 2019, 10:02 am
#1857
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Some people mentioned the butlers at St. Regis. But I do not need any of that. Shoe shine? We did not wear dress shoes since we were on vacation; Newspaper? all news is on our phones or tablets; Fresh coffee or tea? We did not stay at hotel during the day. The coffee pods were more than what we could consume.
I only wish they could have a club lounge. But with a hotel only have 210 units, that would not be used much.
I only wish they could have a club lounge. But with a hotel only have 210 units, that would not be used much.
My favorite anecdote is during a stay on a weekend. I go to the pool, and its disgusting, mobbed by families and just plain unpleasant. Granted, there's nothing the hotel can do if people want to use the pool. But the tableau was one where the "lifeguard" basically sat on her "lifeguard" chair scrolling through her phone, and it was clear that nobody had bothered to replace towels or clean up the messes left by the "guests" for hours. Even the locker rooms looked like a typhoon had passed by, with towels and garbage all over the place and wet floors everywhere.
Dec 31, 2019, 10:44 am
#1858
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To me, it's not so much the butlers or whatever. It's the passive-aggressive, adversarial "we don't give a d@mn" attitude that pervades the hotel staff here. The stories of people asking 3 or 4 times for a coffee refill are emblematic. Shades of dealing with the DMV or the IRS, where most interactions with the staff are fraught and viewed as intrusions by the people working there. Eye rolls, sighs, haughtiness, minimum work ethic, all have no place in a hotel of this caliber.
My favorite anecdote is during a stay on a weekend. I go to the pool, and its disgusting, mobbed by families and just plain unpleasant. Granted, there's nothing the hotel can do if people want to use the pool. But the tableau was one where the "lifeguard" basically sat on her "lifeguard" chair scrolling through her phone, and it was clear that nobody had bothered to replace towels or clean up the messes left by the "guests" for hours. Even the locker rooms looked like a typhoon had passed by, with towels and garbage all over the place and wet floors everywhere.
My favorite anecdote is during a stay on a weekend. I go to the pool, and its disgusting, mobbed by families and just plain unpleasant. Granted, there's nothing the hotel can do if people want to use the pool. But the tableau was one where the "lifeguard" basically sat on her "lifeguard" chair scrolling through her phone, and it was clear that nobody had bothered to replace towels or clean up the messes left by the "guests" for hours. Even the locker rooms looked like a typhoon had passed by, with towels and garbage all over the place and wet floors everywhere.
Similar experience with GH Washington DC. So many people here complained at FT. But when I visited there, I did not experience any of the "faults" people complained loudly like club lounge, breakfast, parking and room noise....
Dec 31, 2019, 6:42 pm
#1859
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Your review reminds me of a data point on service:
You mentioned the waiter forgetting coffee. I had a stay back in November and recall the following incident. Lady next to me at breakfast ordered a coffee. Got the initial cup of coffee and then asked for a refill. 5 minutes later, she flagged someone down and asked for the coffee again. Another 5 minutes go by, and she has to flag someone else to ask for coffee. Another 5ish minutes go by and she asks again. At that point, I had left so no idea if she ever got the coffee. Once is excusable, but to have to ask 3 times at a 5 star hotel is really unacceptable.
You mentioned the waiter forgetting coffee. I had a stay back in November and recall the following incident. Lady next to me at breakfast ordered a coffee. Got the initial cup of coffee and then asked for a refill. 5 minutes later, she flagged someone down and asked for the coffee again. Another 5 minutes go by, and she has to flag someone else to ask for coffee. Another 5ish minutes go by and she asks again. At that point, I had left so no idea if she ever got the coffee. Once is excusable, but to have to ask 3 times at a 5 star hotel is really unacceptable.
Dec 31, 2019, 8:37 pm
#1860
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A PH or genuine five star hotel should anticipate the need for more coffee and offer a refill proactively without being asked, possibly with an exception for specialty coffees such as cappuccino, where the correct protocol would be to proactively come to the table and ask if the customer would like another. It should not be necessary to catch the attention of some employee to ask for more coffee at breakfast even once.