Sep 2, 2014, 11:56 pm
Last edit by: RedSun
- Globalist breakfast: one entree, one hot drink, one cold drink (data points since Dec 2018)
- Available as room service subject to $10 delivery fee
- Complimentary shoeshine and iron-pressed service for 2 items during your stay, it is available through the ipad.
- Mercedes benz suv and s class (with wifi) available complimentary for drop off only within 10 blocks north or south from PHNY.
- Bicycle is available during warmer month.
Hotel lobby on ground floor. Stairs or elevator to 3rd level to reception area for check-in. Separate elevators to guest room from 4th to 23th floors. No 13th and 24th floors. Spa, gym and pool are on top 25th floor.
Park Hyatt New York REVIEW - MASTER THREAD
Mar 8, 2019, 8:02 pm
#1653
Join Date: Aug 2007
Posts: 1,161
Just don’t expect them to fall all over you because you happen to be a Globalist... they have real honest to goodness VIPs/celebs staying there every night. THEY (the ones actually paying $1,000+/night) get the VIP service. Doesn’t bother me... I’ve been very well treated w/nice upgrades and everything else but expectations matter and I realize I’m paying with points.
Mar 8, 2019, 11:17 pm
#1654
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,054
Good for you! May be their management & Hyatt corporate management have heard about all of our whining? LOL. You never know
BTW, I didn’t get any room with heated bathroom floors on my 2 stays at the PH NYC! This is a feature that I am very fond of after experiencing it at the PH Paris Vendome
Mar 10, 2019, 2:12 pm
#1655
Join Date: Aug 2012
Location: LAX/SFO
Programs: AS 100k, BA GGL, UA 1k, DL DM, AC SE, B6 Mosaic4, Hyatt/Hilton/Wyndham/IHG Diamond, Marriot Ti
Posts: 1,249
That seems to happen a lot around here.
The food complaints seem legit though. The picture posted was of eggs benedict that were basically hard boiled -- there is no excuse for that. Of course mistakes happen and if it was just a one-time thing that was replaced with an apology, I wouldn't make a big deal about it. On the other hand if it's a regular thing, that's a problem.
The food complaints seem legit though. The picture posted was of eggs benedict that were basically hard boiled -- there is no excuse for that. Of course mistakes happen and if it was just a one-time thing that was replaced with an apology, I wouldn't make a big deal about it. On the other hand if it's a regular thing, that's a problem.
Mar 10, 2019, 3:04 pm
#1656
Join Date: Aug 2007
Posts: 1,161
Was not trying to be a complainer. I believe I fairly shared my experience. I provided a picture so everyone can be their own judge. I didn't make a big deal about it. I shared my feedback with Scott who is the Assistant Manager of the Living Room but didn't expect any compensation or apology. I realize I already received breakfast free as a Globalist.
Mar 10, 2019, 7:20 pm
#1657
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Was not trying to be a complainer. I believe I fairly shared my experience. I provided a picture so everyone can be their own judge. I didn't make a big deal about it. I shared my feedback with Scott who is the Assistant Manager of the Living Room but didn't expect any compensation or apology. I realize I already received breakfast free as a Globalist.
I wouldn't expect any compensation (that would be strange) but I'd expect the server to take them back and the kitchen to make them properly. Pointing them out to the server should be enough for an apology and an offer to replace them. Whether breakfast was included in your rate, complementary due to your status, or paid for out of pocket is not relevant.
Pointing it out to the manager afterwards seems like a waste of time; almost passive aggressive. I'd much rather give them a chance to make it right, rather than escalating to their boss without them even knowing that there's a problem.
Mar 11, 2019, 6:31 am
#1658
Join Date: Aug 2002
Location: Houston,Texas,USA
Programs: Starwood Gold, HH Diamond,Hyatt Diamond
Posts: 962
Was not trying to be a complainer. I believe I fairly shared my experience. I provided a picture so everyone can be their own judge. I didn't make a big deal about it. I shared my feedback with Scott who is the Assistant Manager of the Living Room but didn't expect any compensation or apology. I realize I already received breakfast free as a Globalist.
Mar 12, 2019, 1:13 am
#1659
Join Date: Aug 2012
Location: LAX/SFO
Programs: AS 100k, BA GGL, UA 1k, DL DM, AC SE, B6 Mosaic4, Hyatt/Hilton/Wyndham/IHG Diamond, Marriot Ti
Posts: 1,249
You should be complaining about those eggs.
I wouldn't expect any compensation (that would be strange) but I'd expect the server to take them back and the kitchen to make them properly. Pointing them out to the server should be enough for an apology and an offer to replace them. Whether breakfast was included in your rate, complementary due to your status, or paid for out of pocket is not relevant.
Pointing it out to the manager afterwards seems like a waste of time; almost passive aggressive. I'd much rather give them a chance to make it right, rather than escalating to their boss without them even knowing that there's a problem.
I wouldn't expect any compensation (that would be strange) but I'd expect the server to take them back and the kitchen to make them properly. Pointing them out to the server should be enough for an apology and an offer to replace them. Whether breakfast was included in your rate, complementary due to your status, or paid for out of pocket is not relevant.
Pointing it out to the manager afterwards seems like a waste of time; almost passive aggressive. I'd much rather give them a chance to make it right, rather than escalating to their boss without them even knowing that there's a problem.
Mar 12, 2019, 3:01 am
#1661
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Yeah, that is a problem. Unless I'm at a fairly cheap place I expect the server to come by and ask if everything is ok; if you need anything else, etc, etc.
Funnily, despite what people say about New York, I find that I usually get better service in NY than SF (where they don't believe in service)
Funnily, despite what people say about New York, I find that I usually get better service in NY than SF (where they don't believe in service)
Mar 12, 2019, 3:14 am
#1662
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,054
Yeah, that is a problem. Unless I'm at a fairly cheap place I expect the server to come by and ask if everything is ok; if you need anything else, etc, etc.
Funnily, despite what people say about New York, I find that I usually get better service in NY than SF (where they don't believe in service)
Funnily, despite what people say about New York, I find that I usually get better service in NY than SF (where they don't believe in service)
Mar 12, 2019, 7:06 am
#1663
Join Date: Aug 2017
Location: Stilllwater OK (SWO)
Programs: AAdvantage ExecPlat, World of Hyatt Globalist, plain "member" of Marriott, IHG, enterprise, etc.
Posts: 1,848
Yeah, that is a problem. Unless I'm at a fairly cheap place I expect the server to come by and ask if everything is ok; if you need anything else, etc, etc.
Funnily, despite what people say about New York, I find that I usually get better service in NY than SF (where they don't believe in service)
Funnily, despite what people say about New York, I find that I usually get better service in NY than SF (where they don't believe in service)
And acute observation -- upon reflection of my experiences eating out in both cities, I agree regarding NY vs SF levels of service.
Mar 12, 2019, 11:00 am
#1664
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,091
Yeah, that is a problem. Unless I'm at a fairly cheap place I expect the server to come by and ask if everything is ok; if you need anything else, etc, etc.
Funnily, despite what people say about New York, I find that I usually get better service in NY than SF (where they don't believe in service)
Funnily, despite what people say about New York, I find that I usually get better service in NY than SF (where they don't believe in service)
Thank you for your comments and to all those that have shared their experiences good or bad on service and dining @ The Park Hyatt New York in this forum
I have escalated this to the highest powers that be that are responsible for managing all of this and look forward to our direct discussion which has been offered.
If anyone would like to add to their personal experiences positive or negative I'd be happy to take those comments or concerns on board and use them as additional data points
I’ve really made an unusual effort to try and help the hotel understand that a number of us really like the hotel and want to be able to be regular return guests
And that for some the issue is concerning
I personally don't want to go to the St Regis, Ritz ,Mandarin Oriental and avoid the hotel as at the end of the day my preferred travel partner is Hyatt
Appreciate any additional feedback
Mar 13, 2019, 6:01 pm
#1665
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,857
Don't get your hopes up yet, but on my just concluded stay, I was speaking with a member of management. He said that the "team" has been discussing the Globalist breakfast issue and is well aware that people are very dissatisfied with the current policy.