Andaz Maui REVIEW - MASTER THREAD
#1592
Join Date: Feb 2011
Location: CVG
Programs: Hyatt Giraffe
Posts: 1,664
#1593
Join Date: Jun 2013
Posts: 2,363
Just checked out. Kihei option worked flawlessly. Thank you canyonleo!!!
Will post detailed reviews on yelp and TripAdvisor. Overall what a wonderful stay. The kids did miss the basketball and ping pong at the Hyatt regency but the service at the Andaz was incredible. I don't think that the full buffet is really worth the upcharge. We tried it one morning and we thought the extra hot items weren't worth the up charge. The best thing on the buffet in my opinion are the yogurt parfaits omg.
We will be back if I can manufacture enough points!!! Thanks everyone for your help.Z
Will post detailed reviews on yelp and TripAdvisor. Overall what a wonderful stay. The kids did miss the basketball and ping pong at the Hyatt regency but the service at the Andaz was incredible. I don't think that the full buffet is really worth the upcharge. We tried it one morning and we thought the extra hot items weren't worth the up charge. The best thing on the buffet in my opinion are the yogurt parfaits omg.
We will be back if I can manufacture enough points!!! Thanks everyone for your help.Z
#1594
Join Date: May 2005
Location: SFO
Programs: United-1K, Million Miler; SPG-Titanium and Lifetime Platinum; Globalist
Posts: 198
Slight changes to Diamond Breakfast, trip#2 to Andaz Maui
Just returned from my second stay at the Andaz Maui this year. Both were very good. My first was in July and we were very pleasantly surprised at how great the resort was.
During the first trip, we loved the Hyatt Diamond breakfast, which included anything and everything on the buffet breakfast. (There may have been the option to order off the menu, but we went for the full breakfast, which was amazing!)
We were very pleasantly surprised when we returned this month, our waiter immediately remembered us, details of our conversations from last time, etc. Very impressive. We had the full breakfast again for the entire stay.
On the last day, we had a different waitress who informed us that the Diamond breakfast only included the cold "pantry" and nothing hot, omelet station, etc. and that our bill would be something like $60 for the additional items...what!?
Without getting into the details of how the restaurant makes money, this seems ridiculous. Why only offer part of the breakfast as a Diamond Benefit? I had over 60 nights in Hyatts this year, many without eating breakfast of any sort. This cheapens the benefit and the experience overall. It has a "nickel and dime" effect. Are there really so many diamond members overeating to the point where we are breaking the bank? Hopefully Hyatt will rethink this approach.
During the first trip, we loved the Hyatt Diamond breakfast, which included anything and everything on the buffet breakfast. (There may have been the option to order off the menu, but we went for the full breakfast, which was amazing!)
We were very pleasantly surprised when we returned this month, our waiter immediately remembered us, details of our conversations from last time, etc. Very impressive. We had the full breakfast again for the entire stay.
On the last day, we had a different waitress who informed us that the Diamond breakfast only included the cold "pantry" and nothing hot, omelet station, etc. and that our bill would be something like $60 for the additional items...what!?
Without getting into the details of how the restaurant makes money, this seems ridiculous. Why only offer part of the breakfast as a Diamond Benefit? I had over 60 nights in Hyatts this year, many without eating breakfast of any sort. This cheapens the benefit and the experience overall. It has a "nickel and dime" effect. Are there really so many diamond members overeating to the point where we are breaking the bank? Hopefully Hyatt will rethink this approach.
#1595
Suspended
Join Date: Dec 2004
Posts: 613
Just returned from my second stay at the Andaz Maui this year. Both were very good. My first was in July and we were very pleasantly surprised at how great the resort was.
During the first trip, we loved the Hyatt Diamond breakfast, which included anything and everything on the buffet breakfast. (There may have been the option to order off the menu, but we went for the full breakfast, which was amazing!)
We were very pleasantly surprised when we returned this month, our waiter immediately remembered us, details of our conversations from last time, etc. Very impressive. We had the full breakfast again for the entire stay.
On the last day, we had a different waitress who informed us that the Diamond breakfast only included the cold "pantry" and nothing hot, omelet station, etc. and that our bill would be something like $60 for the additional items...what!?
Without getting into the details of how the restaurant makes money, this seems ridiculous. Why only offer part of the breakfast as a Diamond Benefit? I had over 60 nights in Hyatts this year, many without eating breakfast of any sort. This cheapens the benefit and the experience overall. It has a "nickel and dime" effect. Are there really so many diamond members overeating to the point where we are breaking the bank? Hopefully Hyatt will rethink this approach.
During the first trip, we loved the Hyatt Diamond breakfast, which included anything and everything on the buffet breakfast. (There may have been the option to order off the menu, but we went for the full breakfast, which was amazing!)
We were very pleasantly surprised when we returned this month, our waiter immediately remembered us, details of our conversations from last time, etc. Very impressive. We had the full breakfast again for the entire stay.
On the last day, we had a different waitress who informed us that the Diamond breakfast only included the cold "pantry" and nothing hot, omelet station, etc. and that our bill would be something like $60 for the additional items...what!?
Without getting into the details of how the restaurant makes money, this seems ridiculous. Why only offer part of the breakfast as a Diamond Benefit? I had over 60 nights in Hyatts this year, many without eating breakfast of any sort. This cheapens the benefit and the experience overall. It has a "nickel and dime" effect. Are there really so many diamond members overeating to the point where we are breaking the bank? Hopefully Hyatt will rethink this approach.
Yeah it is a head scratching new policy -- it allows Diamonds to only get the cold buffet (which also does includes an egg dish at the buffet plus one hot side item off the menu, plus coffee and choice between 3 juices). While I still enjoy the remaining items still included, this policy seems to be almost intentionally snubbing Diamonds for what is likely a very minor cost savings to the hotel.
My bigger complaint is the suites they give Diamonds now -- last year at the same time period, I had a fantastic top floor ocean view suite -- this year, they would only give me a first floor suite with absolutely no ocean view, even when I had (and currently have) noise problems from the room above. I almost get the impression that the hotel is trying to get Diamonds not to stay here! Everything else about the hotel is still great (other than the noise issues we're having and a lack of any resolution to them), but they seem to be doing just about the bare minimum for Diamonds these days.
#1596
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,510
You weren't sitting outside at a table for 2 on the morning of 12/22 when the waitress informed you, were you? I overheard this happening to someone then, so if not, there seems to be confusion with other Diamonds about the new policy!
Yeah it is a head scratching new policy -- it allows Diamonds to only get the cold buffet (which also does includes an egg dish at the buffet plus one hot side item off the menu, plus coffee and choice between 3 juices). While I still enjoy the remaining items still included, this policy seems to be almost intentionally snubbing Diamonds for what is likely a very minor cost savings to the hotel.
My bigger complaint is the suites they give Diamonds now -- last year at the same time period, I had a fantastic top floor ocean view suite -- this year, they would only give me a first floor suite with absolutely no ocean view, even when I had (and currently have) noise problems from the room above. I almost get the impression that the hotel is trying to get Diamonds not to stay here! Everything else about the hotel is still great (other than the noise issues we're having and a lack of any resolution to them), but they seem to be doing just about the bare minimum for Diamonds these days.
Yeah it is a head scratching new policy -- it allows Diamonds to only get the cold buffet (which also does includes an egg dish at the buffet plus one hot side item off the menu, plus coffee and choice between 3 juices). While I still enjoy the remaining items still included, this policy seems to be almost intentionally snubbing Diamonds for what is likely a very minor cost savings to the hotel.
My bigger complaint is the suites they give Diamonds now -- last year at the same time period, I had a fantastic top floor ocean view suite -- this year, they would only give me a first floor suite with absolutely no ocean view, even when I had (and currently have) noise problems from the room above. I almost get the impression that the hotel is trying to get Diamonds not to stay here! Everything else about the hotel is still great (other than the noise issues we're having and a lack of any resolution to them), but they seem to be doing just about the bare minimum for Diamonds these days.
#1597
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,436
Was this a pool suite? We had a pool suite the first two nights, then moved to a seventh floor partial ocean view the last night in anticipation of Hurricane Iselle. We all preferred the pool suite...it felt much bigger with the floor level deck and the virtually private pool (only saw someone else in it one time)
#1598
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,510
Was this a pool suite? We had a pool suite the first two nights, then moved to a seventh floor partial ocean view the last night in anticipation of Hurricane Iselle. We all preferred the pool suite...it felt much bigger with the floor level deck and the virtually private pool (only saw someone else in it one time)
#1599
Join Date: Jul 2011
Programs: AA & DL / SPG & HGP
Posts: 1,723
...not that they don't have a few suites that are not so nice (other than by size)... I gladly "downgraded" to a regular room with a view.
#1600
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 5,916
I'm not a breakfast person, so I initially thought of this as a theoretical problem -- a slippery slope, an invitation to other Hyatt properties to offer similarly limited breakfasts as Diamond benefit. Before our recent stay (6 nights over Thanksgiving), I had glanced at the discussion in this thread, and assumed all was (fairly) well. I think it's important to point out that, despite the still frequent praises in this thread, experienced travelers will find this breakfast very limited, especially if staying for more than a few days. What's availabe is by no means a "full" breakfast; the offering is comparable to a good domestic club lounge, and inferior to many lounges in other parts of the world. The selection never changes -- fresh fruit, a giant bowl with egg, oatmeal, some cereals and breads, a small selection of cheeses, and salmon. The menu promises "cured fish and meats," but on five days of our stay, no meats were available (on the first day there were a few slices of salami). In the past, different types of smoked fish were available, but most recently, nothing but salmon. Now, it's all tasty and well presented, but that doesn't change the fact that despite the rave comments, it's a rather limited selection. The hotel is still a great option on Maui, and we've enjoyed all of our stays, but I think it's important to go in with the right expectations; if you're a breakfast fan and trust the "it's the best breakfast I've ever had at a hotel" comments on this thread, you'll be disappointed.
#1601
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 5,916
We had friends staying in that suite this summer, and it was bad. And, as canyonleo says, the very first "private pool" suite is bad, as well. I've twice been lucky to have high floor x39 and x40 suites, one low floor x39, and one ground floor x38. The latter has a very large patio and feels much more bright and airy, and IMO is preferable to a low floor x39/40. I've asked this many pages back; is there anyone who has a comprehensive understanding of where the suites are located and which ones are best avoided?
#1602
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,510
We had friends staying in that suite this summer, and it was bad. And, as canyonleo says, the very first "private pool" suite is bad, as well. I've twice been lucky to have high floor x39 and x40 suites, one low floor x39, and one ground floor x38. The latter has a very large patio and feels much more bright and airy, and IMO is preferable to a low floor x39/40. I've asked this many pages back; is there anyone who has a comprehensive understanding of where the suites are located and which ones are best avoided?
#1604
Join Date: Mar 2014
Programs: AA EXP, AS MVP Gold, UN Silver, Hyatt Globalist, Marriott Titanium Elite, Hilton Diamond
Posts: 89
Either the GM and corporate aren't in sync, or something has changed. I was just able to book C+P at this hotel with confirmed suite upgrade next year. This is an update to my post #1512.
#1605
Join Date: Nov 2013
Location: Maui HI
Programs: 1k MM, Hyatt Diamond,Marriott Gold, IHG Sphire, SPG Gold, Hilton Diamond, Carson Gold
Posts: 329
I called the hotel direct a few days ago to see about P+cash they saidn the hotel was not participating in P+C. I have a room book for march P+C with a suite upgrade