Hyatt "Virtual Assistant"

Old Mar 27, 13, 6:07 pm
  #1  
Original Poster
 
Join Date: Jul 2007
Location: stuck at home now.
Programs: status-less.
Posts: 486
Hyatt "Virtual Assistant"

Received this in the email today. My initial impression is that this augurs a serious downgrade in the current level of phone customer service from Hyatt.
A test call resulted in a standardized "speak clearly so that I may lead you to the next level of menu" recording, resulting in my hanging up then and there. I don't plan to call again.

As one of our most loyal Hyatt Gold Passport members, we are pleased to introduce you to our new Virtual Assistant for the Hyatt Gold Passport telephone lines! We invite you to be among the first to participate in our initial test of the new functionality.

What it is: with the Virtual Assistant you will be able to check your account information, review past stays, and enroll in new promotions. We have also added functionality to expedite your calls to Hyatt by identifying your account by recognition of your enrolled phone number and Hyatt Gold Passport membership number. To enroll with the Virtual Assistance, just have your membership account number and password ready when you dial XXX XXX XXXX.
jtaft is offline  
Old Mar 27, 13, 7:54 pm
  #2  
formerly known as felinaar
 
Join Date: Jan 2010
Location: SEA
Programs: UA Plat, AA Gold, AS MVPG, Hyatt Diamond, Hilton Diamond, SPG Gold
Posts: 612
This sounds horrible. I can never remember my GP number. It's nine digits plus a letter.
Scottrick is offline  
Old Mar 28, 13, 10:37 am
  #3  
 
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 5,341
Got the same email from my Private Line rep. That would be a hell of downgrade.
skunker is offline  

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