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-   -   Hyatt "Virtual Assistant" (https://www.flyertalk.com/forum/hyatt-world-hyatt/1453101-hyatt-virtual-assistant.html)

jtaft Mar 27, 2013 6:07 pm
Hyatt "Virtual Assistant"
 
Received this in the email today. My initial impression is that this augurs a serious downgrade in the current level of phone customer service from Hyatt.
A test call resulted in a standardized "speak clearly so that I may lead you to the next level of menu" recording, resulting in my hanging up then and there. I don't plan to call again.

As one of our most loyal Hyatt Gold Passport members, we are pleased to introduce you to our new Virtual Assistant for the Hyatt Gold Passport telephone lines! We invite you to be among the first to participate in our initial test of the new functionality.

What it is: with the Virtual Assistant you will be able to check your account information, review past stays, and enroll in new promotions. We have also added functionality to expedite your calls to Hyatt by identifying your account by recognition of your enrolled phone number and Hyatt Gold Passport membership number. To enroll with the Virtual Assistance, just have your membership account number and password ready when you dial XXX XXX XXXX.

Scottrick Mar 27, 2013 7:54 pm
This sounds horrible. I can never remember my GP number. It's nine digits plus a letter.

skunker Mar 28, 2013 10:37 am
Got the same email from my Private Line rep. That would be a hell of downgrade.


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