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Old Jul 11, 2003 | 3:28 pm
  #1  
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GP and Priceline

As it has been posted in many times before, you should receive your GP points for your Hyatt stay if you charge incidentals to your room. I did that on my last stay (also a Priceline prepaid-stay) and it worked perfect. Now I had a Priceline stay in Florida, charged incidentals to my room, but the stay wasnt posted to my account. Does anybody know whats wrong?
Thanx
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Old Jul 11, 2003 | 3:43 pm
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by servus:
Now I had a Priceline stay in Florida, charged incidentals to my room, but the stay wasnt posted to my account. Does anybody know whats wrong?</font>
What were the incidentals?

Parking, restaurant, in room movies, gift shop charges etc are often not qualifying charges. These are often contracted out and do not qualifying as incidentals.

Phone charges, room service, honor bar charges are usually the best bets for qualifying charges.


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Old Jul 11, 2003 | 4:29 pm
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IK I charged everything to my room! Phone calls, minibar, golf-course, restaurant, business-center. My portfolio says "Your GP account has been credited for this stay."
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Old Jul 11, 2003 | 5:42 pm
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Did you try requesting points for a missing stay through the Hyatt Gold Passport website? I've done that on priceline stays and have gotten the points for incidentals credited within a couple of business days.
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Old Jul 11, 2003 | 5:50 pm
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WILDBLUE. No, but Ill do it right away. I hope itll work. Thanx
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Old Jul 11, 2003 | 6:56 pm
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Or fax your folio to their fax number - I've done that pretty regularly.
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Old Jul 12, 2003 | 8:18 am
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Do you also get the stay credit toward elite status if you're on a Priceline stay?
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Old Jul 12, 2003 | 11:49 am
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Im done! Within 24 hours after I submitted my stay credit request, the missing stay has been credited to my GP account. Wonderful service Hyatt. Thanx!
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Old Jul 13, 2003 | 9:25 am
  #9  
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by MIABarry:
Do you also get the stay credit toward elite status if you're on a Priceline stay?</font>
Seems so. I just reached Platinum status on all priceline stays.
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Old Jul 14, 2003 | 4:52 pm
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by wildblue:
Seems so. I just reached Platinum status on all priceline stays.</font>
Officially the answer is no stay credit for PL, but my experience has been the same as wildblue's.
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Old Jul 14, 2003 | 5:28 pm
  #11  
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by VPescado:
Officially the answer is no stay credit for PL, but my experience has been the same as wildblue's.</font>
I think it is official policy that if you charge and pay for incidentals on a Priceline stay, you get stay credit. This advice has always been offered overtly to me by Hyatt representatives. I don't think we're "getting away with" anything here; rather, Hyatt has a generous policy, which does to some degree serve them well as it encourages extra spending on incidentals.

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Old Jul 14, 2003 | 7:12 pm
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by thesilb:
I think it is official policy that if you charge and pay for incidentals on a Priceline stay, you get stay credit. This advice has always been offered overtly to me by Hyatt representatives. I don't think we're "getting away with" anything here; rather, Hyatt has a generous policy, which does to some degree serve them well as it encourages extra spending on incidentals.

</font>
I have tons of business trips with Hyatt that I book through Hyatt. I also have some trips booked at deep discounts, like through Priceline, that would not normally qualify for points at other hotels. The fact that I get stay credit and points encourages me to run up the incidental charges. For example, $8.45 cents for a 2-minute domestic long-distance call that I could have saved and just used my cell phone for basically no marginal cost. I am pretty sure Hyatt makes good money on such things.
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Old Jul 15, 2003 | 8:24 am
  #13  
 
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by VPescado:
Officially the answer is no stay credit for PL, but my experience has been the same as wildblue's.</font>
Officially the answer is yes. Hyatt treats PL like award stays. Before PL you could always get stay credits as long as you charged incedentals on award stays (of course you still can). Several Hyatt CSRs and Julia have confimed this policy in the past.

I know the GP C&Rs probably say something about Qualifing Rate, but I've never seen this enforced.
IK in Seattle is offline  


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