hailstorm

I don't. The suites are on a low floor (6 thru 9) so the view isn't great, and the decor of the Regency suites are old and in need of a renewal.

In addition to the one outdoor window, the Atrium Suite also has a big INDOOR window, and a huge balcony from which you can watch the people in the lobby 20 meters below.

jarusoba

And people from the outside hallway could watch you through the indoor window. The blind is really not private enough.

The_Wrath_of_Khan

Does anyone know what the breakfast hours in the lounge are?

hailstorm

Starts at 6am. I think it lasts until 10, but I have not been there when they stopped serving, so I can't say for sure.

schriste

This is a tough call. My initial instinct is to go for the Regency Suite with windows. Contrary to popular belief, higher is not always better when it comes to views. Even though the Regency Suites are on low floors (the club floors), the view over the adjacent Shinjuku Central Park is positioned very nicely at just above treetop level.

The atrium suites do provide much more of a wow! Impact on first arrival... especially the bathroom… but the crazy floor plan and one window is a serious downer. I found the internal window and large internal balcony to be useless... the ambiance of a parking garage at best. The setup of the room even discourages it use… you might not even know it is there unless you look for it… seriously.

If absolute square footage and newness are your thing, then the Atrium. If nice flow, good use of space, and a nice view are your thing and you can tolerate a bit of datedness... Regency

jlisi984

Anybody have an email contact to somebody above front desk at this hotel? Could you please PM... Having troubles organising things regarding my next stay at the end of the month...

hailstorm

The mail I received from them in the past came from [email protected]

YYZC2

I know e-mails to [email protected] are also promptly replied to.

The_Wrath_of_Khan

It normally takes me a day and a half to hear back from this email which is unbelievable seeing that I'm contacting them during the Japanese business day.

I'm here now. No suites available. Deluxe room is only slightly better than the room I stayed in last time. Breakfast isn't served in the lounge until 6:30 which means I hardly have time to eat before work.

hailstorm

If it's an urgent issue, they always pick up the phone.

I have never seen any suites available on the day of arrival.

The_Wrath_of_Khan

It costs me 51 jpy/min to call. Forget that. I asked to use a suite cert about a week out. Should have done it further out. Anyway I'm happy. Shower is maybe the best ever. Better that the PHT as far as pressure is concerned. Lounge breakfast was adequate. Looking forward to cocktails tonight.

hailstorm

In a world where Skype and Google Voice exists, you shouldn't have to pay more than 3 yen a minute to make that call.

As a Diamond, I have never used the shower in a PHT room when the spa is available...

price123

As usual, photos are on driven2travel website.

We stayed at the Hyatt Regency Tokyo for a short 1-night stopover before continuing to the Hyatt Regency Kyoto. After taking the Narita Express to Shinjuku, we proceeded to leave at the wrong entrance and walk in the opposite direction for 30 minutes, before realising we were in the wrong place. We were unable to find the hotel shuttle and would advise paying the small fee for a taxi from the railway station to the hotel, especially if arriving jet-lagged.

Although we asked for permission to take photos, we were advised that they would prefer us to use the hotel's professional photos, so all photos in this report were provided by hotel management. We arrived in the early evening after flying through the night from Abu Dhabi via Bangkok, so were pretty tired. After approaching the front desk, we were asked whether we would prefer to check-in at the club lounge and were escorted to the lift and directed where to go. Check-in was reasonably swift with very friendly service, although we were not offered a choice of diamond amenity.

Rooms
The pictures we were provided with don't seem to relate to the room we were given. We had booked a View Deluxe King (hoping to receive a Club Deluxe Room) - the pictures online showed a modern spacious room with a separate shower and bath. Unfortunately, we received what we think was a View Deluxe Corner King. This room may officially be an upgrade but was cramped, a strange layout and in need of renovation. The bathroom was a real let down, with only a shower over bath. In all, the room felt very old and 3* in quality and very bland.

However, the service at the hotel was pretty good. WIFI is not wired into the hotel, however, a wireless router can be set up in the room. After asking, this was delivered to the room within minutes, as was the UK adapter plug which we requested. No diamond amenity was in the room. However, we did receive the 1000 points amenity without requesting it after our stay. We would advise Diamond members book either a standard room or a suite. Non-diamond members we would advise to book a Club room.

Dining
The service in the club lounge was definitely a highlight for us. On first glance, we were disappointed by the offerings in the club lounge as there did not seem to be much available - in terms of quantity or choice. However, after pointing out to the staff that we had a number of dietary requirements, we were delighted to be advised that they were about to bring 'the lamb' out. This turned out to be a tureen of perfectly cooked, medium-rare rack of lamb. In fact, it was one of the best racks of lamb we had ever had, and was a great surprise for a club lounge. Unfortunately, it went within a few minutes, similarly to the rest of the offerings, which would provide a nice snack with a drink but not enough for a meal (unless, perhaps you have sharp elbows!). Breakfast was again not great, but there was a continental offering, as well as a couple of hot items. The club lounge itself was a spacious room. However, we unfortunately found that a noisy group could be heard throughout.

Although we didn't have time to use it, the hotel houses a French restaurant with 2 Michelin stars, which offers a reasonably priced "prix fixe" menu, as well as Japanese, Chinese and Italian dining options. We ordered a bento box for room service which was ok, but nothing special.

Spa and Leisure
We did not have time to use the spa or leisure facilities. However, the hotel offers a compact gym complete with modern equipment (with personal TVs) a swimming pool, whirlpool and treatment spa.

The swimming pool and whirlpool are nice to have in a city hotel, but be aware of cultural sensitivities regarding tattoos - if you have any visible when wearing bathing gear, it is advised not to use the facilities.

The spa offers reasonably priced treatments (for Tokyo), including Vichy showers, which we can strongly recommend, after enjoying at the Hyatt Regency Hua Hin.

The pool and gym offer fantastic views over Tokyo and, if you're lucky, you may catch a glimpse of the elusive Mount Fuji.


Although the service in the Hyatt Regency Tokyo was much better than expected, and hard to fault, we were disappointed with the standard of our room. The club lounge had a reasonable offering in the evening but breakfast was poor. As such, we would recommend staying in the Park Hyatt Tokyo when visiting Japan's capital, despite the Park Hyatt being around double the cost. The Park Hyatt is not perfect, but the rooms were much better, the service is faultless (if not over friendly) and the diamond breakfast is fantastic. The Hyatt Regency Tokyo is ok and perhaps our best advice if you insist on staying here would be to request a recently renovated room

mlpinto

Hi,

Just a quick question for those who have stayed here - I'm looking at making a booking at this property and just wanted to find out if all the club rooms are refurbished rooms. I'm hoping that booking a standard room and using points to upgrade to a club room will guarantee that I get a refurbed room - is that a safe bet?

Also does a club room mean pool and spa fees are waived?

Thanks.

schriste

Yes the Club rooms are refurbished. They are of a much higher standard than any of the other rooms. The Hyatt.com website shows pictures. Note that the club rooms are on the lower floors of the hotel. If you get a room facing the park… this is actually a nice view…. View towards the Tokyo Metropolitan office building… not so much.