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Old Feb 21, 2012 | 3:09 pm
  #1  
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Join Date: Dec 2011
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Question re upgrades

Hi everyone,

Please forgive me if these are obvious questions.

I'm looking to stay at the Park Hyatt tokyo in May this year for five days. I am a Gold passport member (with no status )with approximately 12000 points.

I noticed that it states you can upgrade to a suite for 6000 points (for 4 days).

My questions are:
1) Can you upgrade at time of booking? I would like to stay in a suite - probably would pay if I cant upgrade with points.

2)Is it one level you get upgraded i.e. park view to suite?

3)As I'm going to be staying for five days - will I be able to use this promotion?

4) Is it a specific rate that you have to use to get the upgrades - Am thinking of the "taste and stay" at the park rate.

5)Finally, is there any chance of being upgraded on check in despite my lowly status

Thanks for reading

KAT
kat1984 is offline  
Old Feb 21, 2012 | 3:24 pm
  #2  
 
Join Date: Nov 2010
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Originally Posted by kat1984
Hi everyone,.
I noticed that it states you can upgrade to a suite for 6000 points (for 4 days).

My questions are:
1) Can you upgrade at time of booking? I would like to stay in a suite - probably would pay if I cant upgrade with points.
--> Of course you can upgrade with your points, but you need to pay a Hyatt Daily Rate for the Hotels.

2)Is it one level you get upgraded i.e. park view to suite?
-->You can simply book the lowest available room (Hyatt's Daily Rate) and upgrade with your points

3)As I'm going to be staying for five days - will I be able to use this promotion?
As long it does not past 30 April 2012, you will be able to enjoy the promotion. May is obviously not April


4) Is it a specific rate that you have to use to get the upgrades - Am thinking of the "taste and stay" at the park rate.
Taste and Stay Package will work. Hyatt Daily Rate is just the minimum amount that you need to pay to use the upgrade.

5)Finally, is there any chance of being upgraded on check in despite my lowly status
Yes, but highly unlikely.
Thanks for reading

Last edited by HaryoS; Feb 21, 2012 at 3:29 pm
HaryoS is offline  
Old Feb 21, 2012 | 4:00 pm
  #3  
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Join Date: Dec 2011
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Posts: 12
Thanks for your reply.

I've been on the Gold passport website but can't see that the Suite upgrade for 6000 points is only valid to the end of April. Is this likely to continue into May? If not what is it likely to change to?

I've also been on the hyatt website but couldn't see how you could upgrade at the time of booking via points. Do you have to contact gold passport directly?

Thanks
KAT
kat1984 is offline  
Old Feb 21, 2012 | 6:49 pm
  #4  
 
Join Date: Nov 2010
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Originally Posted by kat1984
Thanks for your reply.

I've been on the Gold passport website but can't see that the Suite upgrade for 6000 points is only valid to the end of April. Is this likely to continue into May? If not what is it likely to change to?

I've also been on the hyatt website but couldn't see how you could upgrade at the time of booking via points. Do you have to contact gold passport directly?

Thanks
KAT
Where (kindly provide URL) does it say only valid till end of April?

http://www.hyatt.com/gp/en/awards/hyatt_upgrade.jsp

I see no validity date on this site.

I would phone in to Hyatt Reservations and inform them of your intentions. They will inform you and process everything together.
DHalltheway is offline  
Old Feb 21, 2012 | 7:31 pm
  #5  
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Originally Posted by DHalltheway
Where (kindly provide URL) does it say only valid till end of April?

http://www.hyatt.com/gp/en/awards/hyatt_upgrade.jsp

I see no validity date on this site.

I would phone in to Hyatt Reservations and inform them of your intentions. They will inform you and process everything together.
Agreed - Also, I'm not sure if the promotional package rate would be considered eligible for application of the Suite Upgrade by points.
peteropny is offline  
Old Feb 21, 2012 | 10:24 pm
  #6  
 
Join Date: Nov 2010
Location: Jakarta, Indonesia
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Sorry, my mistake. I thought what the OP asked whether the current Hyatt promotion (4k ,8k, 12k, 16k) eligible until May 2012. Allow me to apologize
HaryoS is offline  


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