Deficit Accounts
Dec 5, 2011 | 7:02 pm
#1
Original Poster
Join Date: Oct 2010
Location: PHL
Programs: AA Plat, Hyatt Platinum, Hertz #1 Gold
Posts: 286
Deficit Accounts
Stayed at the Grand Hyatt Melbourne in early September. Received a phone call from them a few hours ago mentioning they forgot to take out the points for my points stay. (24,000) (After thinking about what happened I think I figured out why they never charged me/loop hole in their system)
They mentioned that they needed to take the points from a future points stay in 2012 I booked (Park Hyatt Beijing). Couldn't finish the call and told them to call me back tomorrow to sort it out.
Called Plat line and the rep says he has never heard of a hotel canceling a hotel stay to redeem their points they are owed but he has heard of accounts going deficit.
Has anyone had either thing happen to their accounts?
I know I've said this before in SPG sub-forum for other reasons but I think I would stop staying at Hyatt if my account was -24,000.
They mentioned that they needed to take the points from a future points stay in 2012 I booked (Park Hyatt Beijing). Couldn't finish the call and told them to call me back tomorrow to sort it out.
Called Plat line and the rep says he has never heard of a hotel canceling a hotel stay to redeem their points they are owed but he has heard of accounts going deficit.
Has anyone had either thing happen to their accounts?
I know I've said this before in SPG sub-forum for other reasons but I think I would stop staying at Hyatt if my account was -24,000.
Dec 5, 2011 | 7:50 pm
#2
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,789
Well U do owe the points to GP, so let them have them. However, GP will let U keep your points reservation for Beijing & wait 4U2 earn the needed points. Or your friend can transfer points 2U fee-free. Or U can apply for the Chase Hyatt Visa or Sapphire Preferred Visa to get what U need.
Dec 5, 2011 | 8:14 pm
#3
Original Poster
Join Date: Oct 2010
Location: PHL
Programs: AA Plat, Hyatt Platinum, Hertz #1 Gold
Posts: 286
Well U do owe the points to GP, so let them have them. However, GP will let U keep your points reservation for Beijing & wait 4U2 earn the needed points. Or your friend can transfer points 2U fee-free. Or U can apply for the Chase Hyatt Visa or Sapphire Preferred Visa to get what U need.
!
Dec 6, 2011 | 7:20 am
#6
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Stayed at the Grand Hyatt Melbourne in early September. Received a phone call from them a few hours ago mentioning they forgot to take out the points for my points stay. (24,000) (After thinking about what happened I think I figured out why they never charged me/loop hole in their system)
They mentioned that they needed to take the points from a future points stay in 2012 I booked (Park Hyatt Beijing). Couldn't finish the call and told them to call me back tomorrow to sort it out.
Called Plat line and the rep says he has never heard of a hotel canceling a hotel stay to redeem their points they are owed but he has heard of accounts going deficit.
Has anyone had either thing happen to their accounts?
I know I've said this before in SPG sub-forum for other reasons but I think I would stop staying at Hyatt if my account was -24,000.
They mentioned that they needed to take the points from a future points stay in 2012 I booked (Park Hyatt Beijing). Couldn't finish the call and told them to call me back tomorrow to sort it out.
Called Plat line and the rep says he has never heard of a hotel canceling a hotel stay to redeem their points they are owed but he has heard of accounts going deficit.
Has anyone had either thing happen to their accounts?
I know I've said this before in SPG sub-forum for other reasons but I think I would stop staying at Hyatt if my account was -24,000.
Hello!
We'll be happy to look into this for you. Could you please PM us the details of your account? Thank you!
Nick B.
Dec 8, 2011 | 10:13 am
#8
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Perhaps a financial issue?
http://www.flyertalk.com/forum/starw...-starwood.html or http://www.flyertalk.com/forum/starw...0-deposit.html
http://www.flyertalk.com/forum/starw...-starwood.html or http://www.flyertalk.com/forum/starw...0-deposit.html
Dec 8, 2011 | 1:37 pm
#9
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 11,601
Stayed at the Grand Hyatt Melbourne in early September. Received a phone call from them a few hours ago mentioning they forgot to take out the points for my points stay. (24,000) (After thinking about what happened I think I figured out why they never charged me/loop hole in their system)
They mentioned that they needed to take the points from a future points stay in 2012 I booked (Park Hyatt Beijing). Couldn't finish the call and told them to call me back tomorrow to sort it out.
Called Plat line and the rep says he has never heard of a hotel canceling a hotel stay to redeem their points they are owed but he has heard of accounts going deficit.
Has anyone had either thing happen to their accounts?
I know I've said this before in SPG sub-forum for other reasons but I think I would stop staying at Hyatt if my account was -24,000.
They mentioned that they needed to take the points from a future points stay in 2012 I booked (Park Hyatt Beijing). Couldn't finish the call and told them to call me back tomorrow to sort it out.
Called Plat line and the rep says he has never heard of a hotel canceling a hotel stay to redeem their points they are owed but he has heard of accounts going deficit.
Has anyone had either thing happen to their accounts?
I know I've said this before in SPG sub-forum for other reasons but I think I would stop staying at Hyatt if my account was -24,000.
If you write a check and it doesn't get cashed right away it doesn't give you the right to spend this money on something else, right?
Dec 8, 2011 | 4:26 pm
#10
Join Date: Apr 2007
Programs: Hilton Diamond, IHG Diamond Ambassador
Posts: 178
