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Deficit Accounts
Stayed at the Grand Hyatt Melbourne in early September. Received a phone call from them a few hours ago mentioning they forgot to take out the points for my points stay. (24,000) (After thinking about what happened I think I figured out why they never charged me/loop hole in their system)
They mentioned that they needed to take the points from a future points stay in 2012 I booked (Park Hyatt Beijing). Couldn't finish the call and told them to call me back tomorrow to sort it out. Called Plat line and the rep says he has never heard of a hotel canceling a hotel stay to redeem their points they are owed but he has heard of accounts going deficit. Has anyone had either thing happen to their accounts? I know I've said this before in SPG sub-forum for other reasons but I think I would stop staying at Hyatt if my account was -24,000. |
Well U do owe the points to GP, so let them have them. However, GP will let U keep your points reservation for Beijing & wait 4U2 earn the needed points. Or your friend can transfer points 2U fee-free. Or U can apply for the Chase Hyatt Visa or Sapphire Preferred Visa to get what U need.
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Originally Posted by Brendan
(Post 17573333)
Well U do owe the points to GP, so let them have them. However, GP will let U keep your points reservation for Beijing & wait 4U2 earn the needed points. Or your friend can transfer points 2U fee-free. Or U can apply for the Chase Hyatt Visa or Sapphire Preferred Visa to get what U need.
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They could always go with option #2 and charge your cc the rack rate for the night.
They caught the mistake, its time to pony up, you win some and you lose some! |
No, Joe, that's just my style when I type on line! I often type 4U = for you, 2U = to you, etc. :) !
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Originally Posted by Joe Butch
(Post 17573109)
Stayed at the Grand Hyatt Melbourne in early September. Received a phone call from them a few hours ago mentioning they forgot to take out the points for my points stay. (24,000) (After thinking about what happened I think I figured out why they never charged me/loop hole in their system)
They mentioned that they needed to take the points from a future points stay in 2012 I booked (Park Hyatt Beijing). Couldn't finish the call and told them to call me back tomorrow to sort it out. Called Plat line and the rep says he has never heard of a hotel canceling a hotel stay to redeem their points they are owed but he has heard of accounts going deficit. Has anyone had either thing happen to their accounts? I know I've said this before in SPG sub-forum for other reasons but I think I would stop staying at Hyatt if my account was -24,000. Hello! We'll be happy to look into this for you. Could you please PM us the details of your account? Thank you! Nick B. |
Why not just buy the points?
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Originally Posted by m0hamed
(Post 17578703)
Why not just buy the points?
http://www.flyertalk.com/forum/starw...-starwood.html or http://www.flyertalk.com/forum/starw...0-deposit.html |
Originally Posted by Joe Butch
(Post 17573109)
Stayed at the Grand Hyatt Melbourne in early September. Received a phone call from them a few hours ago mentioning they forgot to take out the points for my points stay. (24,000) (After thinking about what happened I think I figured out why they never charged me/loop hole in their system)
They mentioned that they needed to take the points from a future points stay in 2012 I booked (Park Hyatt Beijing). Couldn't finish the call and told them to call me back tomorrow to sort it out. Called Plat line and the rep says he has never heard of a hotel canceling a hotel stay to redeem their points they are owed but he has heard of accounts going deficit. Has anyone had either thing happen to their accounts? I know I've said this before in SPG sub-forum for other reasons but I think I would stop staying at Hyatt if my account was -24,000. If you write a check and it doesn't get cashed right away it doesn't give you the right to spend this money on something else, right? |
Originally Posted by azepine00
(Post 17591066)
You owe Hyatt for your stay. You made a new reservation while fully aware that you did not have enough points.
If you write a check and it doesn't get cashed right away it doesn't give you the right to spend this money on something else, right? |
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