using suite upgrade coupon: maximum occupancy?
#1
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Join Date: Feb 2010
Location: NYC
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Posts: 519
using suite upgrade coupon: maximum occupancy?
Just out of curiosity, I am wondering what is the standard policy of Hyatt.
Say, I make a paid reservation for two people on a regular room that accommodates two people.
If I use a Diamond suite upgrade certificate to upgrade the said room to a suite that accommodates four people, now I can bring four people, right?
In this case, can a property charge extra fees for third and fourth persons?
The reason I am asking this is that I encountered this "additional-fee-please" situation at one of the Hyatt properties in Japan.
"Staying at Regency Suite Twin & Tatami:
Room rate of 24220 JPY with Diamond Suite Upgrade
Additional charge of Futon 8700 JPY x 2 = 17400 JPY
This can accommodate 4 people in one room."
Is this typical with other Hyatt properties?
Thanks.
Say, I make a paid reservation for two people on a regular room that accommodates two people.
If I use a Diamond suite upgrade certificate to upgrade the said room to a suite that accommodates four people, now I can bring four people, right?
In this case, can a property charge extra fees for third and fourth persons?
The reason I am asking this is that I encountered this "additional-fee-please" situation at one of the Hyatt properties in Japan.
"Staying at Regency Suite Twin & Tatami:
Room rate of 24220 JPY with Diamond Suite Upgrade
Additional charge of Futon 8700 JPY x 2 = 17400 JPY
This can accommodate 4 people in one room."
Is this typical with other Hyatt properties?
Thanks.
#2




Join Date: Feb 2009
Location: United Kingdom
Programs: Hyatt Diamond, HH Diamond, SPG Gold, Marriott Gold, Amex Platinum
Posts: 1,223
Yes, you can bring more people into the suite but you need to pay the additional 3rd/4th person supplements - speaking from past experience.
#3
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Join Date: Feb 2010
Location: NYC
Programs: UA, AA
Posts: 519
Do you happen to know what is the case with the straight award redemption on suite-level (or Chase-Hyatt suite award certificate, to be precise)? Do you still need to pay extra person supplements?
#5




Join Date: Feb 2009
Location: United Kingdom
Programs: Hyatt Diamond, HH Diamond, SPG Gold, Marriott Gold, Amex Platinum
Posts: 1,223
I would say it depends on whether the price is the same for 2 or 3 persons if you were to book a paid stay in the suite.
#6
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Join Date: Feb 2010
Location: NYC
Programs: UA, AA
Posts: 519
This is my reasoning, and I thought this would be the case with the Diamond suite upgrade certification.
I am just extra cautious here, as you would know well, an extra anything in Japan is pretty expensive.
I am just extra cautious here, as you would know well, an extra anything in Japan is pretty expensive.
#9
Join Date: Jan 2009
Location: BKK
Posts: 6,741
Yes, basically they are free to make up their own policies regarding suite upgrades. I find these upcharges to be very fair, as even with the supplemental charges the rate is usually much lower than the normal suite rates.
If you redeem a suite award, the maximum occupancy should definitely be the same as it would be if you paid the full suite rate. This could be the way to go if you would like to avoid paying the supplemental charges.
If you redeem a suite award, the maximum occupancy should definitely be the same as it would be if you paid the full suite rate. This could be the way to go if you would like to avoid paying the supplemental charges.
#10
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Join Date: Feb 2010
Location: NYC
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Posts: 519
I wish I could bring more than two adults as long as the number does not go over the maximum occupancy allowed for that particular room, in this case, a suite.
But according to terms and conditions posted on goldpassport.com, it does appear that "All Hyatt Gold Passport awards may only be used for single or double occupancy rooms."
Last edited by nydad; Jan 21, 2011 at 3:25 am
#11
Join Date: Jan 2009
Location: BKK
Posts: 6,741
I was wrong then, sorry for the misinformation. I guess that issue rarely comes up, because at most properties (at least in Japan) suites have the same maximum occupancy as rooms do, so it`s never an issue.
The Hakone property is very nice, so IMHO it`s still a good value even if you have to pay the extra guest charges. As this is Japan, there`s probably no getting around the extra charges if they say that`s what their policy is.
The Hakone property is very nice, so IMHO it`s still a good value even if you have to pay the extra guest charges. As this is Japan, there`s probably no getting around the extra charges if they say that`s what their policy is.
#12


Join Date: Mar 2005
Location: Germany
Programs: Hyatt Globalist, Marriott Platinum
Posts: 184

Either way, great property and fantastic staff...enjoy. Oh, and make sure you grab a couple kuro-tamago (black eggs) at Owakudani, 7 years added to your life for each one you eat.
#13
Join Date: Nov 2010
Location: Jakarta, Indonesia
Programs: Krisflyer (SQ) Gold Membership, Hyatt Diamond, SPG Platinum, Accor Platinum and Hilton HHonors Gold
Posts: 327
As long as they have 8 draft beer during the 4-7 cocktail hour it will all even out. Actually, free Diamond breakfast for every registered guest drops the beer down to maybe 4 or 5.
Either way, great property and fantastic staff...enjoy. Oh, and make sure you grab a couple kuro-tamago (black eggs) at Owakudani, 7 years added to your life for each one you eat.

Either way, great property and fantastic staff...enjoy. Oh, and make sure you grab a couple kuro-tamago (black eggs) at Owakudani, 7 years added to your life for each one you eat.
#14
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Join Date: Feb 2010
Location: NYC
Programs: UA, AA
Posts: 519




