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-   -   using suite upgrade coupon: maximum occupancy? (https://www.flyertalk.com/forum/hyatt-world-hyatt/1174636-using-suite-upgrade-coupon-maximum-occupancy.html)

nydad Jan 20, 2011 10:36 am

using suite upgrade coupon: maximum occupancy?
 
Just out of curiosity, I am wondering what is the standard policy of Hyatt.

Say, I make a paid reservation for two people on a regular room that accommodates two people.

If I use a Diamond suite upgrade certificate to upgrade the said room to a suite that accommodates four people, now I can bring four people, right?

In this case, can a property charge extra fees for third and fourth persons?

The reason I am asking this is that I encountered this "additional-fee-please" situation at one of the Hyatt properties in Japan.

"Staying at Regency Suite Twin & Tatami:
Room rate of 24220 JPY with Diamond Suite Upgrade
Additional charge of Futon 8700 JPY x 2 = 17400 JPY
This can accommodate 4 people in one room."

Is this typical with other Hyatt properties?

Thanks.

crystak Jan 20, 2011 10:57 am

Yes, you can bring more people into the suite but you need to pay the additional 3rd/4th person supplements - speaking from past experience.

nydad Jan 20, 2011 11:19 am


Originally Posted by crystak (Post 15698011)
Yes, you can bring more people into the suite but you need to pay the additional 3rd/4th person supplements - speaking from past experience.

Thanks for sharing your experience.

Do you happen to know what is the case with the straight award redemption on suite-level (or Chase-Hyatt suite award certificate, to be precise)? Do you still need to pay extra person supplements?

Kagehitokiri Jan 20, 2011 12:16 pm

why would you pay supplement if suite itself doesnt charge one?

crystak Jan 20, 2011 3:55 pm


Originally Posted by nydad (Post 15698177)
Thanks for sharing your experience.

Do you happen to know what is the case with the straight award redemption on suite-level (or Chase-Hyatt suite award certificate, to be precise)? Do you still need to pay extra person supplements?

I would say it depends on whether the price is the same for 2 or 3 persons if you were to book a paid stay in the suite.

nydad Jan 20, 2011 7:09 pm


Originally Posted by Kagehitokiri (Post 15698637)
why would you pay supplement if suite itself doesnt charge one?

This is my reasoning, and I thought this would be the case with the Diamond suite upgrade certification.

I am just extra cautious here, as you would know well, an extra anything in Japan is pretty expensive.

MikeFromTokyo Jan 20, 2011 10:26 pm

Whether paying for a suite, using an award, or using a suite upgrade, the same occupancy rules will apply to the suite.

As with any reservation, the hotel may charge for additional guests/extra beds at its discretion.

nydad Jan 20, 2011 10:46 pm


Originally Posted by MikeFromTokyo (Post 15702089)
As with any reservation, the hotel may charge for additional guests/extra beds at its discretion.

In others words, hotels can do whatever they want. :D

MikeFromTokyo Jan 21, 2011 1:06 am


Originally Posted by nydad (Post 15702165)
In others words, hotels can do whatever they want. :D

Yes, basically they are free to make up their own policies regarding suite upgrades. I find these upcharges to be very fair, as even with the supplemental charges the rate is usually much lower than the normal suite rates.


Originally Posted by nydad (Post 15698177)
Do you happen to know what is the case with the straight award redemption on suite-level (or Chase-Hyatt suite award certificate, to be precise)? Do you still need to pay extra person supplements?

If you redeem a suite award, the maximum occupancy should definitely be the same as it would be if you paid the full suite rate. This could be the way to go if you would like to avoid paying the supplemental charges.

nydad Jan 21, 2011 2:54 am


Originally Posted by MikeFromTokyo (Post 15702599)
If you redeem a suite award, the maximum occupancy should definitely be the same as it would be if you paid the full suite rate. This could be the way to go if you would like to avoid paying the supplemental charges.

I am redeeming a suite award at Hyatt Regency Hakone, and I've been informed by the hotel that I still need to pay 8,700 yen ($105 USD) each for third and subsequent guests. :td:

I wish I could bring more than two adults as long as the number does not go over the maximum occupancy allowed for that particular room, in this case, a suite.

But according to terms and conditions posted on goldpassport.com, it does appear that "All Hyatt Gold Passport awards may only be used for single or double occupancy rooms." :td:

MikeFromTokyo Jan 21, 2011 4:07 am

I was wrong then, sorry for the misinformation. I guess that issue rarely comes up, because at most properties (at least in Japan) suites have the same maximum occupancy as rooms do, so it`s never an issue.

The Hakone property is very nice, so IMHO it`s still a good value even if you have to pay the extra guest charges. As this is Japan, there`s probably no getting around the extra charges if they say that`s what their policy is.

rm76 Jan 21, 2011 5:12 am


Originally Posted by nydad (Post 15702886)
I am redeeming a suite award at Hyatt Regency Hakone, and I've been informed by the hotel that I still need to pay 8,700 yen ($105 USD) each for third and subsequent guests. :td:

As long as they have 8 draft beer during the 4-7 cocktail hour it will all even out. Actually, free Diamond breakfast for every registered guest drops the beer down to maybe 4 or 5.:)

Either way, great property and fantastic staff...enjoy. Oh, and make sure you grab a couple kuro-tamago (black eggs) at Owakudani, 7 years added to your life for each one you eat.

HaryoS Jan 21, 2011 11:37 am


Originally Posted by rm76 (Post 15703247)
As long as they have 8 draft beer during the 4-7 cocktail hour it will all even out. Actually, free Diamond breakfast for every registered guest drops the beer down to maybe 4 or 5.:)

Either way, great property and fantastic staff...enjoy. Oh, and make sure you grab a couple kuro-tamago (black eggs) at Owakudani, 7 years added to your life for each one you eat.

Good points I guess ^

nydad Jan 22, 2011 3:02 am


Originally Posted by MikeFromTokyo (Post 15703081)
The Hakone property is very nice, so IMHO it`s still a good value even if you have to pay the extra guest charges.

Yes, it's a wonderful place. I stayed there three times in the last six months. :D

aarato Oct 14, 2012 5:29 am

old thread new question
 
Does anyone have experience when the 3rd and 4th guests are children?

Is this any different for US HI properties?


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