Where do I request missing stays on the new Website?
Nov 28, 2010 | 9:29 pm
#1
Original Poster
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Depends on the day!
Programs: Marriott/Lifetime Titanium Hyatt/Globalist, Hilton/Silver, IHG Spire,UA Platinum
Posts: 17,980
Where do I request missing stays on the new Website?
I searched and couldn't find an answer...anyone help me out?
Nov 28, 2010 | 9:41 pm
#2
Join Date: Nov 2002
Location: SEA
Programs: SPG Lifetime PP ; Hyatt Globalist ; Nexus
Posts: 950
1. Log into your GP Account.
2. Go to Email GP
Say you are missing the stay credit for what hotel ,checkin/checkout dates, and bonus codes if any. GP will get back to you in a day. It works 100% for me.
2. Go to Email GP
Say you are missing the stay credit for what hotel ,checkin/checkout dates, and bonus codes if any. GP will get back to you in a day. It works 100% for me.
Nov 28, 2010 | 10:06 pm
#3
Original Poster
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Depends on the day!
Programs: Marriott/Lifetime Titanium Hyatt/Globalist, Hilton/Silver, IHG Spire,UA Platinum
Posts: 17,980
1. Log into your GP Account.
2. Go to Email GP
Say you are missing the stay credit for what hotel ,checkin/checkout dates, and bonus codes if any. GP will get back to you in a day. It works 100% for me.
2. Go to Email GP
Say you are missing the stay credit for what hotel ,checkin/checkout dates, and bonus codes if any. GP will get back to you in a day. It works 100% for me.
Nov 28, 2010 | 10:46 pm
#4
Join Date: Nov 2002
Location: SEA
Programs: SPG Lifetime PP ; Hyatt Globalist ; Nexus
Posts: 950
Actually, they do. But I found the email works so much better.
https://www.hyatt.com/gp/en/account/credit_request.jsp
https://www.hyatt.com/gp/en/account/credit_request.jsp
Nov 29, 2010 | 10:28 am
#5
Join Date: May 2003
Location: New York, NY
Programs: Hyatt Diamond, AA Platinum
Posts: 932
I don't bother with the form anymore. I just email them directly at [email protected], and have always gotten a response.
Nov 29, 2010 | 10:34 am
#6
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS Plat, AA EP, Bonvoy Plat, Hilton Dia, Hyatt Glob, IHG Plat, ...
Posts: 21,571
I don't bother with the form anymore. I just email them directly at [email protected], and have always gotten a response.
If you are looking for the past request credit form, there's a link under your account details. However, since it only lets you request one bonus for a given stay (I raised that with Bill from eCommerce in the website sticky thread already), I don't use it anymore since I would have to send a follow-up email anyway.
Dec 1, 2010 | 12:21 am
#7
Join Date: Jul 2007
Location: San Jose, CA
Programs: AA EXP, UA *G, Hilton Gold, Hyatt Diamond
Posts: 341
I don't bother with the form anymore. I just email them directly at [email protected], and have always gotten a response.
Dec 2, 2010 | 7:24 am
#8
Join Date: Jun 2003
Location: BKK, CDG, TLS
Programs: QR G, A3 G, EK G, IHG Amb, GHA Black, WOH LT something
Posts: 1,311
how long does it takes to have the hotel post the stays? I stayed at the GH Cairo 10 days ago and still nothing in my account. Same thing with the PH Vendome last friday night.
Dec 2, 2010 | 7:29 am
#9
Original Poster
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Depends on the day!
Programs: Marriott/Lifetime Titanium Hyatt/Globalist, Hilton/Silver, IHG Spire,UA Platinum
Posts: 17,980
Dec 2, 2010 | 7:41 am
#10
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Dec 2, 2010 | 7:46 am
#11
Join Date: Oct 2008
Location: 1A or GS-550
Programs: SQ SPPS, EK I/O, CX DM, SU Plat, Hyatt DM, IC RA Plat, HH DM, AMX Cent
Posts: 498
Dec 24, 2010 | 7:37 am
#12
Join Date: Jan 2005
Location: Egham, Surrey, UK
Programs: Mucci Champion des Champions, BAG4L, *A Gold, HH DIA, Hyatt Explorist, Hertz Gold, Avis President
Posts: 3,417
The Past Stay Credit function of the website seems to be a waste of time. I recently did a Mattress Run and of the 8 stays I made only 2 posted correctly. 2 failed to show up as stays for some reason and the Diamond bonus and various G bonuses never posted on the others. And a 10,000 point bonus failed to post because of one of the non posted stays! 
I have tried to submit stay requests but always get an error. This is a new thing as I had the same issue a few weeks ago with some other stays. Currently although I have 25 stays the system is only 23 so I want to get this sorted asap
I have tried to submit stay requests but always get an error. This is a new thing as I had the same issue a few weeks ago with some other stays. Currently although I have 25 stays the system is only 23 so I want to get this sorted asap
Dec 24, 2010 | 8:34 am
#13
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS Plat, AA EP, Bonvoy Plat, Hilton Dia, Hyatt Glob, IHG Plat, ...
Posts: 21,571
The Past Stay Credit function of the website seems to be a waste of time. I recently did a Mattress Run and of the 8 stays I made only 2 posted correctly. 2 failed to show up as stays for some reason and the Diamond bonus and various G bonuses never posted on the others. And a 10,000 point bonus failed to post because of one of the non posted stays!
I have tried to submit stay requests but always get an error. This is a new thing as I had the same issue a few weeks ago with some other stays. Currently although I have 25 stays the system is only 23 so I want to get this sorted asap
I have tried to submit stay requests but always get an error. This is a new thing as I had the same issue a few weeks ago with some other stays. Currently although I have 25 stays the system is only 23 so I want to get this sorted asap
Dec 24, 2010 | 10:03 am
#14
Join Date: Jan 2005
Location: Egham, Surrey, UK
Programs: Mucci Champion des Champions, BAG4L, *A Gold, HH DIA, Hyatt Explorist, Hertz Gold, Avis President
Posts: 3,417