FlyerTalk Forums - View Single Post - Where do I request missing stays on the new Website?
Thread: Where do I request missing stays on the new Website?
View Single Post
Old Dec 24, 2010 | 8:34 am
  #13  
notquiteaff
FlyerTalk Evangelist
Community Builder
Community Influencer
Active Streak: 30 Days
All eyes on you!
 
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS Plat, AA EP, Bonvoy Plat, Hilton Dia, Hyatt Glob, IHG Plat, ...
Posts: 21,572
Originally Posted by BAGoldBoy
The Past Stay Credit function of the website seems to be a waste of time. I recently did a Mattress Run and of the 8 stays I made only 2 posted correctly. 2 failed to show up as stays for some reason and the Diamond bonus and various G bonuses never posted on the others. And a 10,000 point bonus failed to post because of one of the non posted stays!

I have tried to submit stay requests but always get an error. This is a new thing as I had the same issue a few weeks ago with some other stays. Currently although I have 25 stays the system is only 23 so I want to get this sorted asap
For that many issues, I'd most definitely submit the request in one nicely structured and easy to understand email. List all the stays in tabular form and under them what has gone wrong.
notquiteaff is offline  
Reply