Adding G1 code --> higher "best rate"?
Oct 3, 2010 | 8:48 pm
#1
Original Poster
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Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS Plat, AA EP, Bonvoy Plat, Hilton Dia, Hyatt Glob, IHG Plat, ...
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Adding G1 code --> higher "best rate"?
Looking at four days in Guam. Cheapest rate (Hyatt Daily Rate) for two people is $200. But there's a G1 bonus available. However, if I add the "G1" bonus code to the booking, the $200 is no longer offered and the cheapest rate becomes the "Awaken" package for $240/night.
Now, I know that I can leave off the G1 code and after the stay email GP to have the G1 bonus posted, but quite honestly it seems somewhat misleading to show people the bonus offer on the property page, then charge them extra if they click on it and book with the bonus code.
Now, I know that I can leave off the G1 code and after the stay email GP to have the G1 bonus posted, but quite honestly it seems somewhat misleading to show people the bonus offer on the property page, then charge them extra if they click on it and book with the bonus code.
Oct 3, 2010 | 10:34 pm
#3
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Call the diamond desk or your private line agent and they will add it onto your reservation.
Oct 4, 2010 | 12:00 am
#5
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Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, IHG Plat Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
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I had two reservations that the G1 code had been left out of. Called the Plat desk and ten minutes later, I had 3000 extra GP points, and this was a week after the various stays...
Oct 4, 2010 | 12:14 am
#6
Join Date: Sep 2010
Location: BKK NRT PDX MCO
Programs: SPG.plat Hyatt.Diamond. Delta.DM MillionMiler : UA 1P
Posts: 100
I agree with the OP . thousands of people must've been duped by this practice.
I've had to call and have the Gx bonus added later at least 40 times since the hotel doesn't permit it to be added unless you book a marked-up rate or some kind of package.
Hyatt Sha Tin !! you are guilty of doing this for at least the past year.
Hyatt Manila, another one that always does this.
I've had to call and have the Gx bonus added later at least 40 times since the hotel doesn't permit it to be added unless you book a marked-up rate or some kind of package.
Hyatt Sha Tin !! you are guilty of doing this for at least the past year.
Hyatt Manila, another one that always does this.
Oct 4, 2010 | 8:56 am
#7
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Location: Pacific Northwest
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Oct 4, 2010 | 9:13 am
#8
Join Date: Oct 2009
Location: SF Bay Area
Programs: AA, CO, EVA, UA, Hyatt PLT, SPG
Posts: 402
Oct 4, 2010 | 9:20 am
#9
Join Date: Jan 2008
Location: San Luis Obispo, CA
Programs: Military Space-A, UA Plat, AS MVP Gold 75K, Hyatt Globalist, Marriott Plat, IHG Plat, HHonors Gold
Posts: 1,250
bad taste
But, dear Lurkers, please note that those of us who have experienced it:
1. Have a bad, bait-and-switch-type taste left in our mouths
2. Waste a lot of GP rep time adding G- bonuses to reservations either before or after the stay. I, for one, never even add them at reservation any more because I am tired of this practice, so I am calling GP CS to do it, or reminding the property at check-in. Ick.
1. Have a bad, bait-and-switch-type taste left in our mouths
2. Waste a lot of GP rep time adding G- bonuses to reservations either before or after the stay. I, for one, never even add them at reservation any more because I am tired of this practice, so I am calling GP CS to do it, or reminding the property at check-in. Ick.
Oct 4, 2010 | 9:59 am
#10
Join Date: Mar 2007
Location: SJC/SFO
Programs: WN A+ CP, UA 1MM/*A Gold, Mar LT Tit, IHG Plat, HH Dia
Posts: 6,377
Looking at four days in Guam. Cheapest rate (Hyatt Daily Rate) for two people is $200. But there's a G1 bonus available. However, if I add the "G1" bonus code to the booking, the $200 is no longer offered and the cheapest rate becomes the "Awaken" package for $240/night.
Oct 4, 2010 | 5:50 pm
#11
Join Date: Jan 2009
Location: BKK
Posts: 6,741
I read you posts. What`s unclear to me is what you expected to accomplish by posting this information, if your objective was not to solicit practical advice on how to get around the problem.
It`s obvious that this glitch is potentially misleading, but it is certainly not the first time we have heard about issues like this, however minor, on Hyatt.com. What`s great about FT is that the information here helps to equip us with the knowledge and self help tactics needed to get around these problems.
It`s obvious that this glitch is potentially misleading, but it is certainly not the first time we have heard about issues like this, however minor, on Hyatt.com. What`s great about FT is that the information here helps to equip us with the knowledge and self help tactics needed to get around these problems.
Oct 4, 2010 | 5:56 pm
#12
Original Poster
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Join Date: Dec 2006
Location: Pacific Northwest
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- Find out if others had seen this problem before and if it was a common issue
- Give the GP lurkers an opportunity to comment on the issue (or pass it along to their web team)
I was not looking for practical advice on how to get around it as you can perhaps see from the fact that I included a workaround in my very first post.