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Originally Posted by GloverParker
(Post 26123765)
I run a commercial grade, heavily visited, well-known website with complex business functionality and we've been properly down for a total of 90 minutes in 7 years and we run it on a shoestring budget. Who are these yahoos that can't figure this out? Have they never heard of a QA environment and testing?
Rob |
Unbelievable.
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Originally Posted by Kacee
(Post 26124284)
They are down again.
Unbelievable. |
This is pathetic. Was going to book a few stays with Hyatt in HKG and BKK. Sorry, just gave some business to IHG and Accor.
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And I thought starwood's IT system was bad!
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Now the homepage is up but everything redirects to a domain 30.com
Wouldn't recommend entering your login info. Sheesh |
As of 8:40PM PST, it seems to be back up
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And down it goes again as of 9:20PST.
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This is a joke. I need to make a booking for a business trip. Cmon Hyatt start your website up.
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I have received three different rounds of "thank you for your recent stay" automated emails for stays I never made at the HP Milwaukee Airport. One also generated an automated survey request, which I filled out to excoriate the IT systems. A personal phone call to the manager of the property also had no effect; phantom stays occurred after that call.
Fortunately, the Hyatt credit card I used to have was cancelled quite a while ago. Unfortunately, each occurrence has sent me running to see if any other card I might have used at a Hyatt has been hacked. My account (when/if it can be accessed) shows some of these phantom stays, but with no stay credit and no points - even a folio can be downloaded with my name (but zero balance). Hyatt's lost me as a customer from all this. |
Originally Posted by stevens397
(Post 13916383)
And I would suggest in keeping with the spirit of Karen's offer, that this thread be just for factual reporting of issues that we run into, free of rancor or opinions.
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You do realize that this thread was started in 2010, right?
However, the new & improved website doesn't seem to be all that much better than the old one. |
Hyatt.com/GP.com---Website Issues
When it came back up this morning, all my missing stays were credited and everything was accurate. Maybe things are finally as they should be.
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I had the same experience. All reservations and points were there.
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I have been trying to reserve my free nights since I got my credit card with them and it never shows a reserve button. This is a joke.
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