Hyatt.com/GP.com---Website Issues
Apr 30, 2013, 11:29 pm
#721
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,436
Just ran into an "interesting" bug. I had pulled up availability/rate checks for the Park Hyatt Beijing and Park Hyatt Seoul (in that order) for different dates in two separate tabs in Chrome. When I clicked through to actually reserve the room at the PH Beijing, the dates and rates that appeared were for BJ but the hotel name, photos, and everything else was for the PH Seoul. I'd hate to have seen the reservation I ended up with if I had not been paying attention and just clicked through on autopilot.
Screenshot here: http://alexwarofka.com/etc/hyattbug_20130501.png
Screenshot here: http://alexwarofka.com/etc/hyattbug_20130501.png
They would call it a feature, not a bug.
May 9, 2013, 7:40 am
#722
Join Date: May 2004
Location: PWM
Programs: Marriott Platinum Hyatt Diamond Hilton Gold SPG Gold National Executive Avis Preferred Hertz Gold
Posts: 633
I've been trying to use the site for the last six hours and am not able to do anything from booking a room to signing in. Anyone else having issues? Thanks
May 14, 2013, 9:11 pm
#723
Join Date: Jun 2006
Programs: Hyatt Diamond, Hilton Gold,IHG Plat Amb, CC Gold, Kimpton IC, United, AA, BA, Amtrak G.R.
Posts: 446
Not working!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Again!!!!!!!!!!!!!!!!!!!!!!!!!!
May 17, 2013, 9:55 am
#724
Join Date: May 2007
Location: CA & TPE
Programs: Marriott Ambassador, Hyatt Globalist, Hertz Plat, Centurion, too many airlines
Posts: 618
website down again.
May 17, 2013, 11:14 am
#725
Join Date: Jun 2008
Programs: Hyatt LIFETIME Globalist
Posts: 661
Still down 
May 17, 2013, 12:47 pm
#726
FlyerTalk Evangelist
Join Date: Aug 2008
Location: LAX
Programs: AA-PLT Pro 1.9 MM, Hyatt-Explorer, Marriott-Gold, Super 8--Formica
Posts: 17,392
Hyatt.com, GoldPassport.com, HyattPlace.com, HyattHouse.com, Andaz.com and HyattResidenceClub.com are currently down for maintenance.
During this maintenance period, please click on the link below to contact our call center to book or modify a reservation.
During this maintenance period, please click on the link below to contact our call center to book or modify a reservation.
May 17, 2013, 12:56 pm
#727
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,525
that they are not posting anything here or on MP about this outage!
May 17, 2013, 1:43 pm
#728
Join Date: Jun 2006
Location: SF BayArea
Programs: Nothing worth mentioning
Posts: 2,223
Still down
still can't get the site to come up, either hyatt.com or goldpassport.com, very frustrating
May 17, 2013, 1:49 pm
#729
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,525
Looks like it's back up & running now.
May 17, 2013, 2:00 pm
#730
Join Date: Jun 2006
Location: SF BayArea
Programs: Nothing worth mentioning
Posts: 2,223
well trying to login into my account & it's just spinning round...
May 17, 2013, 7:27 pm
#731
Join Date: Feb 2013
Location: ANC
Programs: AS; Hyatt; Bonvoy
Posts: 1,718
I hope they fixed the bug that's been hampering my account this week. I have about 23 upcoming bookings but only 4 show up when I log in. Been emailing them about it but no one's been able to fix it.
May 17, 2013, 11:44 pm
#732
Suspended
Join Date: Sep 2009
Location: Monte Sereno, California
Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold
Posts: 1,398
Dear Flyertalk members welcome to the new Hyatt.COM... same as the old Hyatt.com (unreliable)
Our team spent weeks on our lovey new calendar!
It's proven to be the most frustrating in industry from car rentals to airline reservation, Hyatt.com is in bad shape, my god Air Zimbabwe has a more reliable website.
Our team spent weeks on our lovey new calendar!
It's proven to be the most frustrating in industry from car rentals to airline reservation, Hyatt.com is in bad shape, my god Air Zimbabwe has a more reliable website.
May 20, 2013, 8:36 am
#733
Join Date: Feb 2013
Location: ANC
Programs: AS; Hyatt; Bonvoy
Posts: 1,718
I keep emailing the web support department and tech services about this issue - and about the missing reservations - but to date, no one has been able to fix things.
Currently I'm staying at an InterContinental and I just made future bookings through SPG -- but I WANT to be able to access and use my Hyatt account!
Updated 5/21/13 6:00AM PDT -- Website finally recognized my ID/Gold PP # and allowed a PW reset email request, something I couldn't access for the past few days. Now I can log in, but still see only 4 of my 20+ upcoming reservations.
Last edited by AKCuisine; May 21, 2013 at 7:14 am Reason: Updated
May 20, 2013, 5:10 pm
#734
Company Representative - Hyatt e-Commerce
Join Date: Apr 2012
Location: Chicago, IL
Programs: Hyatt E-Commerce
Posts: 8
Dear AKCuisine,
I'm so sorry to hear about your issues with your upcoming reservations and now logging in. If you can PM me your first and last name and HGP Account number, I'll escalate this internally. Again, very sorry for the inconvenience.
Catherine (Hyatt E-Commerce)
I'm so sorry to hear about your issues with your upcoming reservations and now logging in. If you can PM me your first and last name and HGP Account number, I'll escalate this internally. Again, very sorry for the inconvenience.
Catherine (Hyatt E-Commerce)
May 21, 2013, 7:18 am
#735
Join Date: Feb 2013
Location: ANC
Programs: AS; Hyatt; Bonvoy
Posts: 1,718
Dear AKCuisine,
I'm so sorry to hear about your issues with your upcoming reservations and now logging in. If you can PM me your first and last name and HGP Account number, I'll escalate this internally. Again, very sorry for the inconvenience.
Catherine (Hyatt E-Commerce)
I'm so sorry to hear about your issues with your upcoming reservations and now logging in. If you can PM me your first and last name and HGP Account number, I'll escalate this internally. Again, very sorry for the inconvenience.
Catherine (Hyatt E-Commerce)