Consequence of Hyatt Devaluation: Commitments to Take our Business Elsewhere
#16
Moderator: LGBTQ+ Travel & Hyatt Gold Passport




Join Date: Jan 2000
Location: CVG
Posts: 15,301
I hope I am wrong, but I am pretty sure that cat 6 will be off limits to FFN, and with that I will be gone...already had some really good stays at Shangri-La in Asia and for the money it is unbeatable!
So, yeah you could say I am thinking of jumping ship. Will have to see what the new CC and FFN looks like.
So, yeah you could say I am thinking of jumping ship. Will have to see what the new CC and FFN looks like.
#17
FlyerTalk Evangelist




Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS Plat, AA EP, Bonvoy Plat, Hilton Dia, Hyatt Glob, IHG Plat, ...
Posts: 21,526
#18
Suspended
Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
I was a Hyatt Diamond from 1999 to around 2003, and loved the Gold Passport program. Great properties, service and promotions. I accumulated several hundred thousand points--most unredeemed until now.
Client work then took me to locations where there were no Hyatts. I switched to Hilton and Marriott, and have retained top elite in both of those programs for several years.
Hilton's recent devaluation, occurring right in the thick of the recession, significantly devalued my 1 million plus points. I decided to look for a new program, and was getting ready to switch to Hyatt any day now after staying sufficient nights at Hiltons this year to retain my Diamonds status while I burn though my points this year and next.
Today's decision to devalue the Hyatt program again (I already lost about 20% from the prior devaluation) made me realize that Hyatt's management is no better than Hilton's, so I shall not be giving any future revenue business to Hyatt. Unfortunately, with all my travel committed through April next year--I will not even be able to burn off my existing points because of the very short notice given.
If you too believe that devaluing Hyatt points in the midst of a recession on top of another recent devaluation is unacceptable and you want to vote with your feet--I suggest switching to Marriott Rewards. While InterContinentals Priority Club made a play for the Hilton's top customers through it "Biggest Loser" promotion, I do not feel that their high or low end properties are compatible with the quality we frequent travelers expect from chain loyalty programs.
PS Expect another more biting Hyatt devaluation in the near future. Credit card points make the corporation rich--but result in far too many points chasing too few hotel rooms....
Client work then took me to locations where there were no Hyatts. I switched to Hilton and Marriott, and have retained top elite in both of those programs for several years.
Hilton's recent devaluation, occurring right in the thick of the recession, significantly devalued my 1 million plus points. I decided to look for a new program, and was getting ready to switch to Hyatt any day now after staying sufficient nights at Hiltons this year to retain my Diamonds status while I burn though my points this year and next.
Today's decision to devalue the Hyatt program again (I already lost about 20% from the prior devaluation) made me realize that Hyatt's management is no better than Hilton's, so I shall not be giving any future revenue business to Hyatt. Unfortunately, with all my travel committed through April next year--I will not even be able to burn off my existing points because of the very short notice given.
If you too believe that devaluing Hyatt points in the midst of a recession on top of another recent devaluation is unacceptable and you want to vote with your feet--I suggest switching to Marriott Rewards. While InterContinentals Priority Club made a play for the Hilton's top customers through it "Biggest Loser" promotion, I do not feel that their high or low end properties are compatible with the quality we frequent travelers expect from chain loyalty programs.
PS Expect another more biting Hyatt devaluation in the near future. Credit card points make the corporation rich--but result in far too many points chasing too few hotel rooms....
You are aware that there is a world out there outside of the US borders...
It was more or less impossible to lose more than 20% before, Hyatt's prior 'devaluation' resulted in a new category, one with only about two dozen properties.
On a related side note, we have far more properties in Cat.1 now, a category famous for the best value systemwide.
Still, the major reason why I take my business elsewhere is the simple fact that a shiny black Hyatt card does not get you any further in places like Brussels, Amsterdam, Vienna or even Munich...
#19
Join Date: Mar 2003
Posts: 415
It sounds like your motive for switching, whether you realize it or not, is corporate resentment. Marriott is corporate as well, so your best strategy is to find small, privately owned hotels for your stays. This may cost you more, but the peace of mind will be worth it.
#20




Join Date: Apr 2005
Location: North Bay, California
Programs: UA 2MM, AA MM, SPG Lifetime Plat, Marriott Plat, Hyatt Diamond, Natl Exec Elite
Posts: 1,526
This thread should be merged
into the general Hyatt Devaluation thread IMO. 19 posts, and only the OP (who isn't even a meaningful Hyatt GP customer according to the post) is "Committed to taking our business elsewhere".
Non sequiter thread, no support for this concept.
Non sequiter thread, no support for this concept.
#21
FlyerTalk Evangelist




Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,190
This strikes me as a relatively minor adjustment and certainly no reason to leave the program over. It's always distressing when the price of something goes up, but that's what often happens when you want to pay for quality, and there is no denying that some of the properties affected by the shift to category 6 are the equal of any top hotel in the world. I just booked a regular award night at the Grand Hyatt in Hong Kong, and while 18K is a lot of points, I know as a Diamond I will be getting a 22K Club room/access. But considering that these properties will not be excluded from FFN-like redemptions, still gives us a dirt cheap means of experiencing the likes of the PH Tokyo for under $200 with no loss of points (i.e. 2 Hyatt Place Mattress Run stays).
I've been top tier elite in several hotel programs, and the one I will aim to keep ahead of the others for next year will still be GP.
I've been top tier elite in several hotel programs, and the one I will aim to keep ahead of the others for next year will still be GP.
#22
Join Date: Apr 2010
Programs: AA Plat, CO Gold, UA PRE EX, DL Gold, SPG Plat, Marriott Plat, HY Diamond, HH Silver
Posts: 9
First of all I have always been a big Hyatt fan but this announcement is really bad



I have SPG Platinum and Marriott Platinum as well. Yes I stay in hotel a lot (over 250 nights a year for biz).
After becoming a lifetime diamond member last year I moved more biz to Hyatt but after the devaluation I will move more to others like Marriott and SPG.
Devaluing points during a downturn in revenue doesn't make since!
I have over 500K Goldpassport points and just calculated that I lost 6 free nights because of it!
I will be calling customer relations to share my opinion and hope that all of you frequent guests at Hyatt do the some!
I have SPG Platinum and Marriott Platinum as well. Yes I stay in hotel a lot (over 250 nights a year for biz).
After becoming a lifetime diamond member last year I moved more biz to Hyatt but after the devaluation I will move more to others like Marriott and SPG.
Devaluing points during a downturn in revenue doesn't make since!
I have over 500K Goldpassport points and just calculated that I lost 6 free nights because of it!
I will be calling customer relations to share my opinion and hope that all of you frequent guests at Hyatt do the some!
#23
FlyerTalk Evangelist




Join Date: Aug 2008
Location: LAX
Programs: AA-PLT Pro 1.95 MM, Hyatt-Explorer, Marriott-Gold, Super 8--Formica
Posts: 17,399
This strikes me as a relatively minor adjustment and certainly no reason to leave the program over. It's always distressing when the price of something goes up, but that's what often happens when you want to pay for quality, and there is no denying that some of the properties affected by the shift to category 6 are the equal of any top hotel in the world. I just booked a regular award night at the Grand Hyatt in Hong Kong, and while 18K is a lot of points, I know as a Diamond I will be getting a 22K Club room/access. But considering that these properties will not be excluded from FFN-like redemptions, still gives us a dirt cheap means of experiencing the likes of the PH Tokyo for under $200 with no loss of points (i.e. 2 Hyatt Place Mattress Run stays).
I've been top tier elite in several hotel programs, and the one I will aim to keep ahead of the others for next year will still be GP.
I've been top tier elite in several hotel programs, and the one I will aim to keep ahead of the others for next year will still be GP.
#24
FlyerTalk Evangelist


Join Date: May 2000
Location: RDU
Programs: AA LT Gold, Breezy 2
Posts: 12,608
No, I'm not going anywhere because of this. With me, Diamond is hard to make because of the lack of small city locations, so I have to generally rely on double-stay-credit and FFN mattress runs to get there.
I might end up cutting back on Hyatt, not because of this devaluation, but because of what my work travel patterns might end up being in the second half of 2010. I'm at 10 stay credits right now through a third of the year, and FFN usually means that I'll get 8 stay credits in 4Q if I need them. So the real question is whether I'll do 7-8 revenue stays between May 1 and the beginning of FFN, which would almost all be for work.
But given that I picked up 4 FFN nights at the Park Hyatt EZE this year, including two of the nights from four $55 HP mattress runs, I will stay loyal as long as it is logistically possible.
I might end up cutting back on Hyatt, not because of this devaluation, but because of what my work travel patterns might end up being in the second half of 2010. I'm at 10 stay credits right now through a third of the year, and FFN usually means that I'll get 8 stay credits in 4Q if I need them. So the real question is whether I'll do 7-8 revenue stays between May 1 and the beginning of FFN, which would almost all be for work.
But given that I picked up 4 FFN nights at the Park Hyatt EZE this year, including two of the nights from four $55 HP mattress runs, I will stay loyal as long as it is logistically possible.
#25
Join Date: Jul 2007
Location: stuck at home now.
Programs: status-less.
Posts: 486
No, I'm not going anywhere because of this. With me, Diamond is hard to make because of the lack of small city locations, so I have to generally rely on double-stay-credit and FFN mattress runs to get there.
--snip--
But given that I picked up 4 FFN nights at the Park Hyatt EZE this year, including two of the nights from four $55 HP mattress runs, I will stay loyal as long as it is logistically possible.
--snip--
But given that I picked up 4 FFN nights at the Park Hyatt EZE this year, including two of the nights from four $55 HP mattress runs, I will stay loyal as long as it is logistically possible.
#26
Join Date: Mar 2002
Location: Burlingame, CA
Programs: UA1KMM, AA Plat, Hyatt Diamond, Hilton Diamond
Posts: 12
I too am disappointed...BUT
The devaluation announcement hit me yesterday while I was in the midst of my 25th Hyatt stay of the year...Strange how I accumulated so much in such a quick time this year and I thought back in no particular order...
1) My free upgraded Presidential Suite in Singapore on FFN
2) My points redemption of a 1500sf suite in Kauai
3) My points redemption for two rooms which turned into a adjoining suite rooms in Beijing for my family including free buffet breakfasts
4) My suite upgrade in Macau last year two weeks after the property opened
5) My 15 nights redeemed at Grand Hyatt Hong Kong, 11 nights in Kowloon HR and now 10 future nights reserved in Tsim Sha Tsui in October
These are just a few of the highlights and I can figure out how I got some of these great rewards...
1) 1W (1000 extra points) instead of taking home the wine (since liquids were banned on US flights)
2) G1-G3 codes galore
3) Promo codes including 5K extra for staying at Andaz during the initial openings
4) Extra periods for creating and extending FFN night, Next Biggest Thing and the current extra promotion of extra night or 5K in points
5) Free internet
6) Free full breakfasts AND 2500 extra points for some Hyatt properties which closed their RCs (repair or permanent)
7) Most Asia properties will give you some extra goodie in the room regardless of whether an amenity is warranted or not
8) The offer of a personal concierge at Hyatt's Diamond line
I hit the Million lifetime accrual recently (over a 10 year period) but amassed another 100K in points in less than five weeks after that due to the great promotions that Hyatt put into place.
What's this all mean to me? It's not fun to see devaluation but in the scheme of things, Hyatt's program is way ahead of other programs. I thank Hyatt for the approach that they've taken...
1) My free upgraded Presidential Suite in Singapore on FFN
2) My points redemption of a 1500sf suite in Kauai
3) My points redemption for two rooms which turned into a adjoining suite rooms in Beijing for my family including free buffet breakfasts
4) My suite upgrade in Macau last year two weeks after the property opened
5) My 15 nights redeemed at Grand Hyatt Hong Kong, 11 nights in Kowloon HR and now 10 future nights reserved in Tsim Sha Tsui in October
These are just a few of the highlights and I can figure out how I got some of these great rewards...
1) 1W (1000 extra points) instead of taking home the wine (since liquids were banned on US flights)
2) G1-G3 codes galore
3) Promo codes including 5K extra for staying at Andaz during the initial openings
4) Extra periods for creating and extending FFN night, Next Biggest Thing and the current extra promotion of extra night or 5K in points
5) Free internet
6) Free full breakfasts AND 2500 extra points for some Hyatt properties which closed their RCs (repair or permanent)
7) Most Asia properties will give you some extra goodie in the room regardless of whether an amenity is warranted or not
8) The offer of a personal concierge at Hyatt's Diamond line
I hit the Million lifetime accrual recently (over a 10 year period) but amassed another 100K in points in less than five weeks after that due to the great promotions that Hyatt put into place.
What's this all mean to me? It's not fun to see devaluation but in the scheme of things, Hyatt's program is way ahead of other programs. I thank Hyatt for the approach that they've taken...
#27
Join Date: Aug 2009
Programs: DL DM, UA PP, Hyatt DM, Marriott SE, SPG Gold
Posts: 166
I think it says a lot about the equity Hyatt has built up with its GP members that the reaction to this has been so restrained. Everyone just shrugs their shoulders and thinks "well, that's not good news ... but GP still kicks the crap out of Marriott/Starwood/Hilton"
#28

Join Date: Feb 2000
Location: USA; UA-1K; Hyatt Diamond, SPG Platinum
Posts: 1,730
Inflation is a natural after effect of flooding the market with currency. In this case, the currency is points and elites. It's naive to think that Hyatt is going to offer the opportunity to earn its highest loyalty level for several hundred dollars ($50 HP stays with double credit), offer bonus points on top of bonus points, and that everything was going to remain the same.
I hate to sound harsh. But I earn my status whether or not there are promotions. Sure, I love promos too, and will always take advantage. But you can't have it both ways. You want no blackout dates and virtually unlimited award availability? Guess what? Prices are going up.
You can go anywhere you want. It's the same story everywhere. Aside from the bonuses, I've learned in the last two years how committed Hyatt has been to me as a customer. Despite the flooding of the elite ranks, Hyatt has provided me benefits that consistently make me feel like my business matters. That's why I stay loyal.
I hate to sound harsh. But I earn my status whether or not there are promotions. Sure, I love promos too, and will always take advantage. But you can't have it both ways. You want no blackout dates and virtually unlimited award availability? Guess what? Prices are going up.
You can go anywhere you want. It's the same story everywhere. Aside from the bonuses, I've learned in the last two years how committed Hyatt has been to me as a customer. Despite the flooding of the elite ranks, Hyatt has provided me benefits that consistently make me feel like my business matters. That's why I stay loyal.
#29
FlyerTalk Evangelist



Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
...
Devaluing points during a downturn in revenue doesn't make since!
I have over 500K Goldpassport points and just calculated that I lost 6 free nights because of it!
I will be calling customer relations to share my opinion and hope that all of you frequent guests at Hyatt do the some!
Devaluing points during a downturn in revenue doesn't make since!
I have over 500K Goldpassport points and just calculated that I lost 6 free nights because of it!
I will be calling customer relations to share my opinion and hope that all of you frequent guests at Hyatt do the some!
So what? 6 days lost? You have 500K GP points and you're a lifetime member anyway.
Think of something realistic for a change.. like all the starvation in the world and see how insignificant your 'lost' 6 days really is!
#30


Join Date: Dec 2000
Programs: AA EXP - 8 MM, Hyatt Lifetime Diamond
Posts: 634
Hyatt is still a great program, although now days Hyatt Diamonds are a dime a dozen.

