Mar 11, 2018, 5:53 am
Last edit by: shahr04360
Orbitz's Price Guarantee covers flight, hotels, packages, rental cars and activities.
What it means
If you find a cheaper identical flight, package, rental car or activity within 24 hours of booking, or a cheaper, identical hotel up to 2 days before your standalone hotel check-in date, we'll refund the difference and give you 50 USD Orbucks.
Before you submit your claim, answer the following questions:
- Is the cost of your booking at least 50 USD, excluding taxes and fees?
- Did you book your flight, package, rental car or activity on Orbitz in the last 24 hours?
- Standalone hotel bookings only: Is today's date at least 2 days before the check-in date?
- Are the trip dates the same?
- Did you find the lower price on a website in English?
- Is the lower price quoted in US dollars?
- Is the room type the same?
- Is the cancellation policy the same?
If you answered "Yes" to all of these questions and wish to receive your refund, then you will need to:
1. Have your Orbitz itinerary number ready.
2. Submit your claim by clicking here.
Good to know
- To qualify for Orbucks, you must have an Orbitz account.
- If you booked as a guest, you will only qualify for a refund in price difference.
- Orbucks will be added to your account 3-4 weeks after your qualifying travel itinerary has been completed.
- The amount of Orbucks issued is limited to the total amount spent on the booking (excluding taxes and fees). If the amount spent on the booking is less than the amount of Orbucks you are eligible to receive, then the Orbucks will be capped at an amount equal to the amount spent on the booking (excluding taxes and fees).
Source: https://www.orbitz.com/service/#/articles/553/55/16146
What it means
If you find a cheaper identical flight, package, rental car or activity within 24 hours of booking, or a cheaper, identical hotel up to 2 days before your standalone hotel check-in date, we'll refund the difference and give you 50 USD Orbucks.
Before you submit your claim, answer the following questions:
- Is the cost of your booking at least 50 USD, excluding taxes and fees?
- Did you book your flight, package, rental car or activity on Orbitz in the last 24 hours?
- Standalone hotel bookings only: Is today's date at least 2 days before the check-in date?
- Are the trip dates the same?
- Did you find the lower price on a website in English?
- Is the lower price quoted in US dollars?
- Is the room type the same?
- Is the cancellation policy the same?
If you answered "Yes" to all of these questions and wish to receive your refund, then you will need to:
1. Have your Orbitz itinerary number ready.
2. Submit your claim by clicking here.
Good to know
- To qualify for Orbucks, you must have an Orbitz account.
- If you booked as a guest, you will only qualify for a refund in price difference.
- Orbucks will be added to your account 3-4 weeks after your qualifying travel itinerary has been completed.
- The amount of Orbucks issued is limited to the total amount spent on the booking (excluding taxes and fees). If the amount spent on the booking is less than the amount of Orbucks you are eligible to receive, then the Orbucks will be capped at an amount equal to the amount spent on the booking (excluding taxes and fees).
Source: https://www.orbitz.com/service/#/articles/553/55/16146
Orbitz BRG
May 9, 2017, 8:48 am
#167
Join Date: Nov 2008
Location: LHR
Programs: Ex-NWA Plat
Posts: 1,480
May 11, 2017, 5:34 am
#168
Suspended
Join Date: May 2008
Posts: 687
My first experience with Orbitz has been pretty bad. Booked a hotel with them on Monday. Next day, price for 4 nights has gone down by 30$. I submit a claim. A few hour later, the price went down by another 20$ and I send them an email with a screenshot of the new lowest price. This morning, they reply to my email, ignoring the lowest price and telling me my claim has been approved for a refund of 15$ and a 50$ coupon, which I will only receive 30 days after my stay. W T F
May 11, 2017, 4:51 pm
#169
Join Date: Dec 2007
Location: YYZ
Programs: National EE, Hyatt Globalist, Marriott Titanium, IHG Diamond, AC 50K
Posts: 422
This is almost turning into a bit of a scam. Recent attempts for flight BRG's resulted in the claims being rejecting with a form letter.
"We would like to inform you that your Price Guarantee request does not meet the criteria established in the terms and conditions. Specifically, the screenshot that you have submitted does not indicate the number of guests. It must be an apples to apples comparison."
- Sounds like they sent a form letter for a hotel BRG even though it was a flight BRG claim. The screenshot clearly indicated there was only one passenger.
"it does not meet the criteria established in the terms and conditions and we are unable to process a refund. Specifically, the cabin class and flight number were not indicated on the screenshot that you have submitted. The Price Guarantee claim is available only for exact itinerary matches."
- This was for a BRG flight claim with a screen shot of a lower price on their own website orbitz.com
"We would like to inform you that your Price Guarantee request does not meet the criteria established in the terms and conditions. Specifically, the screenshot that you have submitted does not indicate the number of guests. It must be an apples to apples comparison."
- Sounds like they sent a form letter for a hotel BRG even though it was a flight BRG claim. The screenshot clearly indicated there was only one passenger.
"it does not meet the criteria established in the terms and conditions and we are unable to process a refund. Specifically, the cabin class and flight number were not indicated on the screenshot that you have submitted. The Price Guarantee claim is available only for exact itinerary matches."
- This was for a BRG flight claim with a screen shot of a lower price on their own website orbitz.com
Jun 4, 2017, 11:25 pm
#170
Join Date: Feb 2012
Programs: HH Dia, IHG Dia Amb, MB Ti, WoH G, OWE
Posts: 270
This is almost turning into a bit of a scam. Recent attempts for flight BRG's resulted in the claims being rejecting with a form letter.
"We would like to inform you that your Price Guarantee request does not meet the criteria established in the terms and conditions. Specifically, the screenshot that you have submitted does not indicate the number of guests. It must be an apples to apples comparison."
- Sounds like they sent a form letter for a hotel BRG even though it was a flight BRG claim. The screenshot clearly indicated there was only one passenger.
"it does not meet the criteria established in the terms and conditions and we are unable to process a refund. Specifically, the cabin class and flight number were not indicated on the screenshot that you have submitted. The Price Guarantee claim is available only for exact itinerary matches."
- This was for a BRG flight claim with a screen shot of a lower price on their own website orbitz.com
"We would like to inform you that your Price Guarantee request does not meet the criteria established in the terms and conditions. Specifically, the screenshot that you have submitted does not indicate the number of guests. It must be an apples to apples comparison."
- Sounds like they sent a form letter for a hotel BRG even though it was a flight BRG claim. The screenshot clearly indicated there was only one passenger.
"it does not meet the criteria established in the terms and conditions and we are unable to process a refund. Specifically, the cabin class and flight number were not indicated on the screenshot that you have submitted. The Price Guarantee claim is available only for exact itinerary matches."
- This was for a BRG flight claim with a screen shot of a lower price on their own website orbitz.com
Oct 8, 2017, 5:42 pm
#171
Join Date: Apr 2011
Programs: AAdvantage (Platinum)
Posts: 470
Given their BRG rules and marketing gimmicks it seems that for most orbitz hotel bookings it's possible, at least in theory, to get at least the $50 orbucks part of the BRG -- just intentionally make a simple/basic hotel booking on Orbitz, then attempt another identical booking on orbitz in a way that gets a lower price (e.g., via their mobile website, or their constantly-present and publicly-advertised 15% coupon code) and use that for a BRG price match.
Long version: I've had multiple instances lately where I use a 15% off coupon and see it reflected on the price quote page, but when I click on "book now" the confirmation page no longer reflects the discount. This happened on a non-ref booking. Online agents gave boilerplate comments that didn't address the issue and phone agents were useless and hung up (I've since opted for credit card dispute). The phone agent suggested I try a price match claim with a booking that showed the coupon discount but was denied for not being apples-to-apples.
Jan 2, 2018, 2:40 am
#172
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386
I didn't see a definitive answer, so sorry if I missed it: When placing a claim on a hotel for which I used a 15% off code, does the competitor's price have to be lower pre- or post-code?
Jan 2, 2018, 8:19 pm
#173
Join Date: Sep 2011
Posts: 480
Jan 3, 2018, 1:59 am
#174
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386
Jan 7, 2018, 10:59 pm
#175
Join Date: Sep 2011
Posts: 480
Feb 20, 2018, 1:52 am
#176
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386
Just another data point to add:
Booked one night at a hotel through Orbitz. About a week later, I noticed the price on Orbitz itself dropped by a few dollars. Submitted BRG claim and was approved after 12 hours, with the approval confirming a refund of the price difference + $50 Orbucks.
First claim with them, so far so good! Between their BRG program, cashback portals, coupons, Orbucks, and their cobranded credit card, there is certainly a great deal of value to be had.
Booked one night at a hotel through Orbitz. About a week later, I noticed the price on Orbitz itself dropped by a few dollars. Submitted BRG claim and was approved after 12 hours, with the approval confirming a refund of the price difference + $50 Orbucks.
First claim with them, so far so good! Between their BRG program, cashback portals, coupons, Orbucks, and their cobranded credit card, there is certainly a great deal of value to be had.
Mar 11, 2018, 1:06 am
#177
Join Date: Apr 2004
Location: SNA and BNA depending on work and time of year
Programs: UA Silver/ AA EXP/Hyatt Globalist/Marriott Lifetime Titanium/Hilton Diamond
Posts: 2,189
I'm having an issue with Orbitz BRG now. They initially approved a BRG on my flight from LIH to HNL. Price difference was $9.99. I'm Platinum so I'd get that amount refunded plus $50 orbucks.
Well I get to the airport today and HA canceled my original flight due to mechanical. They re-accommodated me on an earlier flight which of course they should. Well now Orbitz is saying my itinerary no longer qualifies for the BRG since it was not flown as approved. Has anyone had experiences with this? I'm very frustrated right now. How am I supposed to fly a flight that's canceled? I showed up at the airport to fly the ticketed itinerary. It's not like I can board the flight when it's canceled.
Does anyone have any advice here? I understand if I'd made a change then it would not qualify, but this seems nitpicky.
Well I get to the airport today and HA canceled my original flight due to mechanical. They re-accommodated me on an earlier flight which of course they should. Well now Orbitz is saying my itinerary no longer qualifies for the BRG since it was not flown as approved. Has anyone had experiences with this? I'm very frustrated right now. How am I supposed to fly a flight that's canceled? I showed up at the airport to fly the ticketed itinerary. It's not like I can board the flight when it's canceled.
Does anyone have any advice here? I understand if I'd made a change then it would not qualify, but this seems nitpicky.
Mar 22, 2018, 7:16 pm
#178
Join Date: Sep 2013
Programs: AC SE100K, AA EXP, SPG Plt, HH Dmnd
Posts: 1,507
Let’s say a hotel on orbitz is 200 and you use a 15% standard coupon and next day the price drops to 180 before the coupon.
why is this ineligible if you could have used the same coupon on the 180 lower price?
why is this ineligible if you could have used the same coupon on the 180 lower price?
Mar 26, 2018, 9:22 am
#179
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386
It should be eligible -- I've done exactly this kind of BRG and was approved without a fight!
Mar 27, 2018, 4:26 am
#180
Join Date: Sep 2013
Programs: AC SE100K, AA EXP, SPG Plt, HH Dmnd
Posts: 1,507
Complete BS in my opinion with the new coupon everything business models of OTAs.