Major change to Expedia BRG
Apr 27, 2012, 1:31 pm
#1
Original Poster
Join Date: Aug 2009
Location: NYC
Programs: UA Gold, Delta Gold, AA Plat
Posts: 1,269
Major change to Expedia BRG ?
It looks like Expedia has made a major change to its BRG. Hotels for which you claimed a BRG cannot be canceled anymore, at least not online. I know this has been reported as single incidents elsewhere but it now appears to be stardard practice. Can other people confirm?
Last edited by flyinghigh77; Apr 27, 2012 at 1:48 pm
Apr 27, 2012, 1:44 pm
#3
Original Poster
Join Date: Aug 2009
Location: NYC
Programs: UA Gold, Delta Gold, AA Plat
Posts: 1,269
Apr 27, 2012, 1:49 pm
#5
Original Poster
Join Date: Aug 2009
Location: NYC
Programs: UA Gold, Delta Gold, AA Plat
Posts: 1,269
Apr 27, 2012, 3:29 pm
#7
Join Date: Sep 2005
Location: LAX
Programs: UA/AA
Posts: 1,741
Apr 27, 2012, 7:09 pm
#10
Join Date: May 2010
Posts: 724
It just happened to me. It took 20 minutes on the phone today to finally get my refund after cancelling a booking about 10 days ago. Getting a refund has become as burdensome as actually getting a BRG.
Definitely not worth my time anymore.
Definitely not worth my time anymore.
Apr 27, 2012, 7:25 pm
#11
Original Poster
Join Date: Aug 2009
Location: NYC
Programs: UA Gold, Delta Gold, AA Plat
Posts: 1,269
has anyone be able to cancel a booking online for which a brg was claimed? i think it is not possible any more, honestly. the it guys must have done some work... i am afraid to cancel over the phone, if possible, because i do not want to loose my coupon...
Apr 27, 2012, 8:05 pm
#12
Join Date: Sep 2009
Location: California
Posts: 51
I've been getting tons of e-mails at the BRG Blog from my readers telling me of this happening to them. All e-mails have been within the past month or two, none prior. They are cracking down big time! This is their way of making you go through such an incredible amount of time and hassle that you'll never want to claim a BRG again, or so it seems.
Apr 27, 2012, 8:52 pm
#13
Join Date: Jan 2011
Location: Ottawa
Posts: 77
next week. So I will call them after my stay for the cancellation.
I agree with other members about BRG not worth the time and too much hassle.
I have seen very good deals from booking.com which I have used, especially the 50% off flash deals. It turned out to be around the same price as using a $50 coupon on Expedia.
Apr 27, 2012, 9:00 pm
#14
Original Poster
Join Date: Aug 2009
Location: NYC
Programs: UA Gold, Delta Gold, AA Plat
Posts: 1,269
I've been getting tons of e-mails at the BRG Blog from my readers telling me of this happening to them. All e-mails have been within the past month or two, none prior. They are cracking down big time! This is their way of making you go through such an incredible amount of time and hassle that you'll never want to claim a BRG again, or so it seems.
Apr 27, 2012, 9:27 pm
#15
Join Date: Aug 2010
Location: Portland, ME
Posts: 344
The last one I tried to claim a few weeks ago was approved, but I was told that they saw that I had previously cancelled the reservations after I had gotten brg coupons. They informed me that if I cancelled this booking after I received the coupon , they would take away that coupon and possibly the previous coupons. The coupon was never dropped as I cancelled the reservation when I ended the call. They have never touched the coupons already in my account. I think I am done with the Expedia BRG. I am currently doing alot with the Choice BRG...