Non-Refundable Advance Reservations and Room Rates: The Definitive Thread
Feb 1, 2010, 6:54 am
#91
Join Date: Jan 2005
Location: iah
Programs: ua-mm *G, hilton-gold
Posts: 704
So recently with AP stays, at check-out the hotel declines to provide a folio. What gives? Last two stays I eventually managed them to do so, but I've gotten the standard lies of "we can't print it out" to "sorry, we don't do that" to "you can get a receipt with the vendor you purchased the stay from" (that was Hilton.com).
Why are hotels trying to not give out the folios showing 0 balance?
I just want to ensure it is 0, and also that my car rental points post...
Why are hotels trying to not give out the folios showing 0 balance?
I just want to ensure it is 0, and also that my car rental points post...
Feb 1, 2010, 7:33 am
#92
Join Date: Feb 2006
Programs: HH diamond
Posts: 2,646
All my APRs were overseas. You get a folio which starts off with the credit of the APR and the room rate subtracted off until the new balance is left, even if 0. All charges are detailed on the overseas folio.
Feb 1, 2010, 4:50 pm
#93
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,994
One way to ensure these credit properly is to book an incidental purchase to your room. This virtually guarantees any advance purchase stay will credit automatically.
I had this experience with stays Jan 26,27,28. All advance purchases on North American properties, all charged to "HILTON ADVANCE PURCHAS " within a day of booking.
The stays on 26 and 28 had incidental purchases and were credited within 72 hours. The stay on the 27th was room only and still has not posted. I had to ask for a printed folio on check-out - two pages showing "Balance 0.00". The other two stays with incidentals only had the incidentals listed, no room rate.
I had this experience with stays Jan 26,27,28. All advance purchases on North American properties, all charged to "HILTON ADVANCE PURCHAS " within a day of booking.
The stays on 26 and 28 had incidental purchases and were credited within 72 hours. The stay on the 27th was room only and still has not posted. I had to ask for a printed folio on check-out - two pages showing "Balance 0.00". The other two stays with incidentals only had the incidentals listed, no room rate.
Feb 1, 2010, 10:47 pm
#94
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
One way to ensure these credit properly is to book an incidental purchase to your room. This virtually guarantees any advance purchase stay will credit automatically.
I had this experience with stays Jan 26,27,28. All advance purchases on North American properties, all charged to "HILTON ADVANCE PURCHAS " within a day of booking.
The stays on 26 and 28 had incidental purchases and were credited within 72 hours. The stay on the 27th was room only and still has not posted. I had to ask for a printed folio on check-out - two pages showing "Balance 0.00". The other two stays with incidentals only had the incidentals listed, no room rate.
I had this experience with stays Jan 26,27,28. All advance purchases on North American properties, all charged to "HILTON ADVANCE PURCHAS " within a day of booking.
The stays on 26 and 28 had incidental purchases and were credited within 72 hours. The stay on the 27th was room only and still has not posted. I had to ask for a printed folio on check-out - two pages showing "Balance 0.00". The other two stays with incidentals only had the incidentals listed, no room rate.
Feb 3, 2010, 4:59 pm
#95
Join Date: Dec 2004
Location: BUR/LAX
Programs: UA 1K/2MM, HHonors Diamond, IHG Diamond Elite
Posts: 2,505
I just had an AP stay at the HGI-JFK over the weekend and the folio was slipped under my door during the night (showing $0 balance). I checked the website just now and the stay credit had posted and the folio is visible on line.
Feb 3, 2010, 5:29 pm
#96
Join Date: Jun 2007
Programs: Alaska Airlines, Hilton HHonors
Posts: 169
Oh, that's a really good suggestion to charge something to your room!
I usually haven't had a problem with stays crediting. Even stays where we've used Hilton points have counted. So that is pretty cool
I usually haven't had a problem with stays crediting. Even stays where we've used Hilton points have counted. So that is pretty cool
Feb 8, 2010, 8:10 pm
#97
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,426
Hilton recently had a promotion giving a big discount and free breakfast for prepaid reservations booked by January 31, 2010. That sounded great at first...
Given the huge snowstorm that just blew through DC and the east coast, and the one about to blow through, what is Hilton doing for guests on these rates who can't make it to the hotel but have prepaid rooms? Has anyone else run into this? I'm concerned about relatives who will likely not be able to fly out of DCA on Wednesday who have prepaid reservations for Wednesday night.
Given the huge snowstorm that just blew through DC and the east coast, and the one about to blow through, what is Hilton doing for guests on these rates who can't make it to the hotel but have prepaid rooms? Has anyone else run into this? I'm concerned about relatives who will likely not be able to fly out of DCA on Wednesday who have prepaid reservations for Wednesday night.
Feb 8, 2010, 8:34 pm
#98
Moderator: Hilton Honors forums
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,997
Given the huge snowstorm that just blew through DC and the east coast, and the one about to blow through, what is Hilton doing for guests on these rates who can't make it to the hotel but have prepaid rooms? Has anyone else run into this? I'm concerned about relatives who will likely not be able to fly out of DCA on Wednesday who have prepaid reservations for Wednesday night.
I will talk to you tomorrow morning...
Feb 8, 2010, 8:36 pm
#99
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,426
....Until the AM...
Feb 15, 2010, 10:59 am
#100
Join Date: Aug 2005
Location: Central Scotland
Programs: BA Gold, KLM Ivory, TK Classic Plus, Car Hrtz PC, AVIS Pref, Hotel HH Dia, ICPC Gold, Marriot Gold
Posts: 268
15% off Hilton Weekend - Advance Purchase
I reciveved the following code in a mailshot from Tesco in the UK.
PR09TC
15% off advance purchase b&b
You must use the following website www.hilton.co.uk/clubcardoffer
Only open to Tesco clubcard holders.
Must be booked by 31/03/2010
Must stay weekends between 01 Mar - 31st Dec 2010
Does not apply in some ME countries.
Full non refundable prepayment required. Must buy at least 21 days in advance.
PR09TC
15% off advance purchase b&b
You must use the following website www.hilton.co.uk/clubcardoffer
Only open to Tesco clubcard holders.
Must be booked by 31/03/2010
Must stay weekends between 01 Mar - 31st Dec 2010
Does not apply in some ME countries.
Full non refundable prepayment required. Must buy at least 21 days in advance.
Mar 4, 2010, 8:35 am
#101
Join Date: Sep 2008
Posts: 187
canceling non refundable reservations
i have a number of bookings coming up over the summer and unfortunately my travel plans must change.
they are sale non refundable fares.
to quote the reservaton:
If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.
is there anyway to turn this into a credit or something? trying not to be completely out on these!
if it helps..... im a diamond.
thanks.
they are sale non refundable fares.
to quote the reservaton:
If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.
is there anyway to turn this into a credit or something? trying not to be completely out on these!
if it helps..... im a diamond.
thanks.
Mar 4, 2010, 10:12 am
#105
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
a lot of properties will refund these type of reservations if there is a genuine reason, like weather conditions, cancelled flights, death in the family, illness, etc....
but at the end of the day it is up to the property if they want to give you the refund....i don't think hilton honors has anything to do with this....
but at the end of the day it is up to the property if they want to give you the refund....i don't think hilton honors has anything to do with this....