[ARCHIVE to 2018] Hilton Best Rate Guarantee or BRG
Jun 18, 2014, 7:11 pm
#1186
Join Date: Mar 2012
Location: ORD
Programs: DL DM, AS MVP Gold 100K, HHonors Diamond, Hyatt Globalist
Posts: 300
Success!! Finally got a BRG approved. Embassy Suites ATL Airport, Hilton Rate: $149, Hotelopia: $135. Now to see if the $50 AMEX shows up after our stay.
Did however get denied at Easyclicktravel. They had the HGI ATL Airport for $64 vs $109 on Hilton's site. Responded back asking why that one couldn't be honored but don't have high hopes based on previous experiences...
Did however get denied at Easyclicktravel. They had the HGI ATL Airport for $64 vs $109 on Hilton's site. Responded back asking why that one couldn't be honored but don't have high hopes based on previous experiences...
Jun 21, 2014, 9:12 pm
#1187
Join Date: Jun 2014
Location: SYD
Programs: JAL DMD, Hildon DMD, Velocity Plat
Posts: 95
Hilton BRG consecutive nights
Hello everyone. I'm a long time reader but have never posted into FT.
I have had some success lately with HHonors approving 5 BRG nights for my upcomnig trip to Europe. On one hotel, my partner and I have BRG'd 3 nights in a row successfully on two different accounts. E.g. Account A = Sat night, Account B = Sun night, Account A = Mon night.
This enabled us to avail of the $50 credit in addition to the price match on each night.
I'm looking for advice on what to do to ensure we don't get asked to move rooms each night. Should we email them in advance with our confirmation numbers and ask them to link our reservations? Or should we just turn up on the first day and bring paper copies of our reservations?
Also, would you know if each of these nights would qualify as a separate stay?
Many thanks in advance
I have had some success lately with HHonors approving 5 BRG nights for my upcomnig trip to Europe. On one hotel, my partner and I have BRG'd 3 nights in a row successfully on two different accounts. E.g. Account A = Sat night, Account B = Sun night, Account A = Mon night.
This enabled us to avail of the $50 credit in addition to the price match on each night.
I'm looking for advice on what to do to ensure we don't get asked to move rooms each night. Should we email them in advance with our confirmation numbers and ask them to link our reservations? Or should we just turn up on the first day and bring paper copies of our reservations?
Also, would you know if each of these nights would qualify as a separate stay?
Many thanks in advance
Jun 26, 2014, 8:49 am
#1188
FlyerTalk Evangelist
Join Date: Jun 2005
Location: QLA
Programs: SBUX Gold
Posts: 14,507
I must be getting REALLY lucky on my BRGs *knock on wood*
3 weeks ago, successfully submitted a claim for a DoubleTree in Brisbane, CA (near SFO), rate was $15 cheaper on hotels.com. Got a reply within 7 hours of submitting the claim online, rate was matched, and received the $50 Amex gift card within a week.
Yesterday, submitted a claim for an HGI in Toronto (Mississauga) that was cheaper by about $35USD on expedia.com (but of course, on the Hilton site it's in CAD). Was coming up on the 18 hour mark, and I started remembering this thread, and the fear of living out one of these BRG horror stories. I really thought they were going to deny because they used some bogus exchange rate...
But after 24 hours, I received a message saying that because they weren't able to get back to me within 24 hours, they automatically matched the rate, and took an additional $50USD ($53CAD) off the bill (instead of the GC).
Color me surprised and satisfied. And now I'm 2-for-2 *double knock on wood*
3 weeks ago, successfully submitted a claim for a DoubleTree in Brisbane, CA (near SFO), rate was $15 cheaper on hotels.com. Got a reply within 7 hours of submitting the claim online, rate was matched, and received the $50 Amex gift card within a week.
Yesterday, submitted a claim for an HGI in Toronto (Mississauga) that was cheaper by about $35USD on expedia.com (but of course, on the Hilton site it's in CAD). Was coming up on the 18 hour mark, and I started remembering this thread, and the fear of living out one of these BRG horror stories. I really thought they were going to deny because they used some bogus exchange rate...
But after 24 hours, I received a message saying that because they weren't able to get back to me within 24 hours, they automatically matched the rate, and took an additional $50USD ($53CAD) off the bill (instead of the GC).
Color me surprised and satisfied. And now I'm 2-for-2 *double knock on wood*
Jun 26, 2014, 12:32 pm
#1189
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Hello everyone. I'm a long time reader but have never posted into FT.
I have had some success lately with HHonors approving 5 BRG nights for my upcomnig trip to Europe. On one hotel, my partner and I have BRG'd 3 nights in a row successfully on two different accounts. E.g. Account A = Sat night, Account B = Sun night, Account A = Mon night.
This enabled us to avail of the $50 credit in addition to the price match on each night.
I'm looking for advice on what to do to ensure we don't get asked to move rooms each night. Should we email them in advance with our confirmation numbers and ask them to link our reservations? Or should we just turn up on the first day and bring paper copies of our reservations?
Also, would you know if each of these nights would qualify as a separate stay?
Many thanks in advance
I have had some success lately with HHonors approving 5 BRG nights for my upcomnig trip to Europe. On one hotel, my partner and I have BRG'd 3 nights in a row successfully on two different accounts. E.g. Account A = Sat night, Account B = Sun night, Account A = Mon night.
This enabled us to avail of the $50 credit in addition to the price match on each night.
I'm looking for advice on what to do to ensure we don't get asked to move rooms each night. Should we email them in advance with our confirmation numbers and ask them to link our reservations? Or should we just turn up on the first day and bring paper copies of our reservations?
Also, would you know if each of these nights would qualify as a separate stay?
Many thanks in advance
HH booking t+c's that you agreed to when making initial reservations, no doubt give the hotel authority to charge you the correct rates for gaming your BRG stay, as includes terms including mentioning if you are entitled to a rate, which is not the really case.
Jun 26, 2014, 1:35 pm
#1190
FlyerTalk Evangelist
Join Date: Jun 2005
Location: QLA
Programs: SBUX Gold
Posts: 14,507
I don't think the Hilton hotel will be happy as they take the extra 2x 50usd hit, whether a franchise or owned by hilton themselves. If you do this you immediately alert them to the fact that guests A+B are cohabiting the three nights and you are both gaming the BRG system.
HH booking t+c's that you agreed to when making initial reservations, no doubt give the hotel authority to charge you the correct rates for gaming your BRG stay, as includes terms including mentioning if you are entitled to a rate, which is not the really case.
HH booking t+c's that you agreed to when making initial reservations, no doubt give the hotel authority to charge you the correct rates for gaming your BRG stay, as includes terms including mentioning if you are entitled to a rate, which is not the really case.
However, by playing those rules, they subject themselves to being moved on each night, as each night is a separate stay. I would agree that being kept in the same room would be a courtesy, not obligatory.
Jun 26, 2014, 5:16 pm
#1191
Join Date: Jun 2014
Location: SYD
Programs: JAL DMD, Hildon DMD, Velocity Plat
Posts: 95
Indeed nothing in the BRG T&C's prevents two people travelling together to use different accounts to apply for separate BRG's on consecutive nights. Unlike IHG's T&C's for example.
Last edited by brooding; Jun 26, 2014 at 5:17 pm Reason: comparing with IHG
Jun 28, 2014, 3:07 pm
#1192
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Not true see http://hiltonworldwide.hilton.com/en...es/terms.jhtml
Point (6)
6. You may only submit one claim for each stay. A “stay” means the total number of consecutive nights spent at the same hotel by the same guest or guests.
A stay is a number of consecutive nights, independent of checking in/out each lunchtime as we all should know.
So since partners A+B occupy (ie STAY !) in a HH BRG room under A's account on night one, neither A or B can legitimately BRG the next second night BRG in name of account partner B
It is then really taking the mickey for those A+B partners to then also BRG the 3rd night on A's account.
This is all one stay. Entitlement attitudes like this by new poster 'Brooding' just spoil the program for those of us who don't abuse it.
Last edited by scubaccr; Jun 28, 2014 at 3:13 pm
Jun 30, 2014, 11:57 am
#1193
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Hello everyone. I'm a long time reader but have never posted into FT.
I'm looking for advice on what to do to ensure we don't get asked to move rooms each night. Should we email them in advance with our confirmation numbers and ask them to link our reservations? Or should we just turn up on the first day and bring paper copies of our reservations?
I'm looking for advice on what to do to ensure we don't get asked to move rooms each night. Should we email them in advance with our confirmation numbers and ask them to link our reservations? Or should we just turn up on the first day and bring paper copies of our reservations?
My colleagues informed me that the best thing for you to do is book the same room type and let the hotel know at check-in that you would like to stay in the same room, and that there is no need for the hotel to do a make ready. Just check the first person out and check the second person into the same room.
Hope this helps!
Jul 9, 2014, 2:55 pm
#1194
Join Date: Jan 2004
Location: Houston, TX USA
Posts: 27
misdirected email
I had something weird happen today. I received an email denying a claim for someone else. I submitted a clam yesterday but the response I received is for another person, another hotel, another date, another claim number. This is somewhat disturbing.
As yet I have not received a response to my own claim. Wonder if someone else is getting my hotel room?
As yet I have not received a response to my own claim. Wonder if someone else is getting my hotel room?
Jul 16, 2014, 6:30 am
#1195
Join Date: Jul 2013
Programs: Silver BAEC, Diamond Hilton Honors, Gold SPG
Posts: 88
Hilton Best Rate Guarantee: The Definitive Thread
Had some more success on BRGs, that is two out of two for me.
Was quite surprised this one stuck. Have a two night suite booked at the Liverpool hilton, approximately £2 cheaper on Priceline (not the opaque bit) and had it approved and £30/$50 knocked off. All done in less than 24 hours
Was quite surprised this one stuck. Have a two night suite booked at the Liverpool hilton, approximately £2 cheaper on Priceline (not the opaque bit) and had it approved and £30/$50 knocked off. All done in less than 24 hours
Jul 23, 2014, 11:18 am
#1196
Join Date: Aug 2011
Location: BOS
Programs: AA EXP, Hyatt Diamond, Hilton Diamond, SPG Gold, IHG Plat
Posts: 199
Similar to other posters, I also just had a claim approved stating that since it had been over 24 hours they would match the submitted rate. They then went on to say they had still looked and validated the lower rate. Very strange.
Still does not show as update on my account, but it's only been an hour. Part of me expects to have to call them tonight to make sure all good to go.
Still does not show as update on my account, but it's only been an hour. Part of me expects to have to call them tonight to make sure all good to go.
Jul 24, 2014, 3:01 pm
#1197
Join Date: Jan 2005
Programs: AC,UA,AA,DL,Hyatt,Hilton,Marriott,etc.
Posts: 19
Non refundable angst !
My recent experience - so far.
Found a great NON-REFUNDABLE RATE on EXPEDIA.
Applied for the $50 AMEX card.
So far they say no-can-do, because I did not book with HILTON.
However, HILTON's policy places all the risk on us when it comes to non-refundable reservations. With a refundable, one can simply book both Hilton and 3rd party, then cancel the Hilton one if they don't PM or cancel the other one if they do.
In this case the price delta is $116-$81 = $35 a nite for 4 nites plus taxes.
About $130 savings. Sometimes these rates vanish quickly. In this case, they did a couple days later.
I finally booked thru Expedia after I called Hilton reservations to see what they could/would do. That request fell on deaf ears.
Suggest revamping their policy, e.g. verify and do an immediate PM when someone calls in.
Found a great NON-REFUNDABLE RATE on EXPEDIA.
Applied for the $50 AMEX card.
So far they say no-can-do, because I did not book with HILTON.
However, HILTON's policy places all the risk on us when it comes to non-refundable reservations. With a refundable, one can simply book both Hilton and 3rd party, then cancel the Hilton one if they don't PM or cancel the other one if they do.
In this case the price delta is $116-$81 = $35 a nite for 4 nites plus taxes.
About $130 savings. Sometimes these rates vanish quickly. In this case, they did a couple days later.
I finally booked thru Expedia after I called Hilton reservations to see what they could/would do. That request fell on deaf ears.
Suggest revamping their policy, e.g. verify and do an immediate PM when someone calls in.
Last edited by airbuff; Jul 24, 2014 at 3:17 pm
Jul 25, 2014, 12:45 am
#1198
Join Date: Jul 2014
Location: YYZ
Programs: Amex Gold, Platinum, AeroplanPlus Gold, Marriott Silver, Hilton Gold, SPG Gold
Posts: 27
Got success on my first attempt!
Location: Hilton Toronto Airport
Date: July 18th
Found a lower price on both hotels.ca and Expedia.ca $99/night (Free cancellation)
While on Hilton is $109/night, immediately booked and claimed BRG.
The next day I got approval, they matched the lower rate and mentioned the Amex GC will be sent after my stay.
Received my Amex GC today delivered by DHL. Impressive!
Good luck to everyone on your search
Location: Hilton Toronto Airport
Date: July 18th
Found a lower price on both hotels.ca and Expedia.ca $99/night (Free cancellation)
While on Hilton is $109/night, immediately booked and claimed BRG.
The next day I got approval, they matched the lower rate and mentioned the Amex GC will be sent after my stay.
Received my Amex GC today delivered by DHL. Impressive!
Good luck to everyone on your search
Jul 25, 2014, 3:48 pm
#1199
Join Date: Jan 2009
Location: Cheltenham
Programs: BA Gold, HHonors Diamond
Posts: 536
Hilton Best Rate Guarantee: The Definitive Thread
Booked doubletree Madrid for one night at 100 euros. Managed a price match and ended up around 31 euros. That's around £25. A great success
Jul 29, 2014, 2:23 am
#1200
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,053