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[ARCHIVE to 2018] Hilton Best Rate Guarantee or BRG

[ARCHIVE to 2018] Hilton Best Rate Guarantee or BRG

Old Sep 3, 03, 1:42 pm
  #1  
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[ARCHIVE to 2018] Hilton Best Rate Guarantee or BRG

I am trying to book a hotel in the Seattle area. The doubletree can be had on the hilton website for $111/night. The same hotel can be had on expedia for $72/night. I understand that if I book via expedia, my HHonors gold will not be honored. Does hilton have a program, like starwood, that will match rates found on 3rd party sites?
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Old Sep 3, 03, 6:09 pm
  #2  
 
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I don't believe there is a guarantee.

Preliminary hubub about the new policy hinted they would be offering such a guarantee (or, at least, making the claim that the website had the lowest price), but they backed away with that in the official "launch". It seems they realized they couldn't stop property owners/managers from making special deals, such as this one seem to have done.

But is it an "Expedia Best Deal" or whatever they call their Priceline/Hotwire-esque PRE-PAY type of rate? If so, as I think you know, that rate is ineligible even under the old policy.

If not, why not try calling the hotel directly? They might offer the rate out of hand, or with a little negotiating/arm-twisting and perhaps some superviory/management intervention.

Even without such a guarantee, it's still the right thing to do (except for pre-paid non-refundable rates a la Priceline, Hotwire, etc.).

[This message has been edited by Rut Dog (edited 09-03-2003).]
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Old Nov 25, 03, 3:02 pm
  #3  
 
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Lowest Rate Guaranteed?

Does Hilton offer a "Lowest Rate Guaranteed" facility similar to Intercontinental (find lower rate on another website, we'll match it) ?
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Old Nov 25, 03, 4:10 pm
  #4  
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No.

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Old Dec 3, 03, 1:47 pm
  #5  
 
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Hilton - best rates guaranteed

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Our Best Rates. Guaranteed.

Just book through any Hilton Family website, reservation center or hotel directly.

In fact, we promise that if you do find a lower rate through some other booking channel, we'll not only match that rate, we'll give you a $50 American Express Gift Cheque too. Just complete a simple online form, and our Guest Assistance team will determine eligibility, adjust your rate and ensure your Gift Cheque is on its way as soon as your stay, as reserved, is over. For complete terms and conditions, click here.</font>
Details on the Hilton website.
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Old Dec 3, 03, 1:48 pm
  #6  
 
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$50 for 15 minutes "Best Rates Guarantee"

I love it!!

Just spent a few minutes on the phone with an agent who matched the expedia rate (well, almost - I wasn't going to argue over $5) and I will get a $50 US Amex gift cheque for my trouble after my one night stay at the Hampton Tropicana Las Vegas (2nd call on this property today for this agent!). This will also be my 4th stay on the 50,000 pt promo so "taking them to the cleaners" is pretty much the case here

Policy is below:

Our Best Rates. Guaranteed. - Terms and Conditions
Hilton guarantees that if you make a reservation on a Hilton Family website, through Hilton Reservations Worldwide or directly at a Hilton Family hotel and then find a lower rate on some other booking channel, we'll match it, plus give you a $50 American Express® Gift Cheque, subject to the following terms and conditions:
You must have a confirmed reservation made on any of the Hilton Family websites (hilton.com, conradhotels.com, doubletree.com, embassysuites.com, hamptoninn.com, hiltongardeninn.com, homewoodsuites.com, hiltonhhonors.com, hiltonfamily.com, hiltonworldwide.com and hgvc.com), through Hilton Reservations Worldwide or directly at a hotel, for a stay at a Hilton Family hotel located within the United States.


If you find a lower publicly available rate on a non-Hilton Family booking channel (except for "opaque" websites) for the same accommodations at the same hotel, same dates of stay, same length of stay, same number of guests and same room type and available for purchase, within twenty-four (24) hours of booking your reservation, then fill out and submit a completed claim form. within twenty-four (24) hours of booking the reservation.


You must submit the claim form to Hilton's guest assistance department in the manner prescribed in the form or you may call 1-800-HILTONS to process the claim.


Claim form or phone request must be received within 24 hours of the time the original reservation was confirmed and at least 72 hours prior to arrival at the hotel.


Once we verify the availability and eligibility of the lower rate, we'll match it, plus give you a $50 American Express Gift Cheque. Gift Cheque will be sent to you the next business day after your stay, as reserved, is completed.


Earning of HHonors® Points & Miles® is subject to HHonors terms and conditions.


Hilton reserves the right to modify or cancel this offer and the terms and conditions at any time in its sole discretion.

Our Best Rates. Guaranteed. OFFER DOES NOT APPLY to the following:


Rates available on "opaque" websites where the hotel brand and specific hotel are not known until the booking is made (e.g., Priceline.com, Hotwire.com).


Hotel packages (e.g., Romance, Easy Escapes®, BounceBack®, Dream Deal®) or travel packages which may include hotel, airfare, car rental, food and beverage offers or other similar packages or amenities.


Discount or negotiated rates not available to the general public, including but not limited to the following rates: membership (e.g., AAA or AARP), corporate, government, promotional, unpublished, Senior HHonors®, employee, offline wholesale/FIT, group or other specially negotiated rates.


Reservations made within 72 hours of day of arrival.


Taxes, gratuities, service charges, early departure fees, or other fees and incidental charges.


Offer does not apply to the following U.S. hotels: Atlantic City Hilton, The Drake Hotel, Las Vegas Hilton, The Marquette Hotel, and Hilton Reno Resort & Casino.






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Old Dec 3, 03, 2:18 pm
  #7  
 
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Altaflyer:
OFFER DOES NOT APPLY to the following:

Discount or negotiated rates not available to the general public, including but not limited to the following rates: membership (e.g., AAA or AARP),...
</font>
So does this mean that if the AAA or AARP rate on the Hilton website is the best rate on that website, I don't get any guarantee if I book it (as I often have in the past)? Or are they saying that if you book on the Hilton website, you aren't guaranteed that against a lower AAA or AARP rate if you find it elsewhere?



[This message has been edited by rtpflyer (edited Dec 03, 2003).]
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Old Dec 3, 03, 2:52 pm
  #8  
 
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Good question and Hilton is confused about this as I had booked a AAA rate on hilton.com and they would not adjust this rate to a lower expedia rate. I booked the higher non-AAA rate and they gladly adjusted it - bizarre. I think they really mean that you can't use a lower AAA etc... rate from elsewhere as your "beat this rate quote", although then of course Hilton can't use the AAA or similar rates on their website to claim we have a lower rate either.
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Old Dec 3, 03, 4:11 pm
  #9  
 
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Altaflyer:
I booked the higher non-AAA rate and they gladly adjusted it - bizarre.</font>
The icing on the cake would be to have the CSR change the res from AAA to non-AAA over the phone - and then invoke the guarantee during the same phone call. (Not that that would effectively point out the absudity...)

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Old Dec 3, 03, 6:26 pm
  #10  
 
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Wow I wish i had known about this. I booked an Expedia rate about 5 days ago because I could get an average of 84 dollars a night as opposed to 129 at hilton.com. I even spoke with in house reservations at the hotel to try to get them to match it and they just suggested I go ahead and book with Expedia. The rate on Expedia has since gone up so it is too much trouble to fool with trying to cancel (25 dollar fee) and rebook.
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Old Dec 3, 03, 8:01 pm
  #11  
 
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just submitted mine.

Hilton Garden Inn Washington DC, expedia shows as US$69, paid on Hilton.com US$71 for 1 jan, checkout 2 jan...

let's see if they honour it! how do you get the cheque if you aren't in the US?
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Old Dec 3, 03, 9:00 pm
  #12  
 
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Agent said it would be mailed....so that should work, in theory anyways. If it is actually a cheque I know that my bank will cash it, if it is a plastic card then you can use it where they take Amex. I just called them and dealt with the issue right away since its a free call from here.
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Old Dec 3, 03, 10:30 pm
  #13  
 
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Altaflyer:
I love it!!

Just spent a few minutes on the phone with an agent who matched the expedia rate (well, almost - I wasn't going to argue over $5) and I will get a $50 US Amex gift cheque for my trouble after my one night stay at the Hampton Tropicana Las Vegas
</font>
Great catch! I'm going to be in Vegas next week, so I decided to book a couple of (non-consecutive) nights at the Hampton. One night was $75, while the other was $49 on Expedia. (both a little higher on hilton.com). I filled out the online guarantee form, and got responses back that the price was matched and that I would be receiving the Amex certificates. Adding tax and subtracting the $100 in Amex certificates, the two nights will cost me $35.16.

As these will count as my 3rd and 4th stays towards the ACAQ promo, I'll get 35,000 HHonors points. Not a bad deal!

Now I know I'll have to go to the hotel and actually check in. But do I have to wait until the next day to check out, or can I check out on the spot? Can I tell them that I don't even need to bother with keys, etc?


[This message has been edited by Toronto1970 (edited Dec 03, 2003).]
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Old Dec 3, 03, 10:38 pm
  #14  
 
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You have of course called to get an adjustment of your bookings to use the rate guarantee - yes? I am assuming yes but...

Not sure re: having to stay but why not just stay there and cancel the other hotel (unless its non-ref). At least collect your "Hampton touch" Gold ammenity
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Old Dec 3, 03, 10:52 pm
  #15  
 
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Altaflyer:
You have of course called to get an adjustment of your bookings to use the rate guarantee - yes? I am assuming yes but...

Not sure re: having to stay but why not just stay there and cancel the other hotel (unless its non-ref). At least collect your "Hampton touch" Gold ammenity
</font>
Yes, I made the adjustment through the online form, and got back confirmation that it was accepted. (In your defence, that point wasn't clear in my original posting. I think I was in the middle of editing it when you posted your reply!)

I'm staying at Ballys as part of a conference. My hotel there is being paid for by the organization I'm with. In any case, if I'm going to Vega$, I want to be ON THE STRIP, BABY!

btw, what exactly IS the "Hampton touch" Gold ammenity???

[This message has been edited by Toronto1970 (edited Dec 03, 2003).]
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