kevinjet

Had a recent 1-night point stay at the downtown Detroit HGI and there was no recognition of Diamond status guest whatsoever (no coupons, no water, no letter, no mention, no nothing).....

Sorta didn't matter as we had a super early flight out the next morning and had to leave before breakfast but.....go figure! The property is super nice though and only about a year old, close to Greektown as well as Ford Field and Comerica Park and has a 1/2 price parking lot next to the hotel valet parking lot ($10 .vs. $20) for overnight parking too!

shell nyc

Just checked in to the HGI Phoenix Airport. I was given coupons for 2 bottles of water, $5 off Pavilion Pantry purchase, and continental breakfast. I wasn't upgraded to a suite, but they did deliver a welcome letter and a gift package of pistachio nuts to my room shortly after I arrived.

And all of this despite "My Way" choice of more points!

MKEbound

I used to stay at HGI more often because this was such a great benefit (water, breakfast AND the coupon) but it is getting much harder to get this published benefit. I stayed a the HGI in Lancaster, PA 4 times in the past 12 months and NEVER gotten a coupon because they "upgrade" to a suite-their idea of a suite is a room on the second floor.

Last two times I've had to stay in the area, I've gone to the HGI in Hershey, much better.

Points Scrounger

Checked in last Wednesday night for one night. Was given Continental breakfast cert, coupon for two bottles of water and an invitation to the Manager's Reception (which had ended). Based upon this thread, and my reading of the stated elite bennies, I asked at checkout for 750 points as I got neither an upgrade nor a $5 cert. The clerk took down exactly what I told her word-for-word, but was emphatic that she had no authority on this issue; the assistant manager would be reviewing my request. The key here, I believe, will be whether the manager considers that the bathtub had a jacuzzi feature to be an upgrade as it was mentioned at check-in.

Edited to add: Apparently the jacuzzi was the "upgrade" - I'm not lookin' too fondly on H G I these days.

julyrose9

No problem getting the coupon for bottles of water or $5 off on paid stays. Did have problems with reward nights, but resolved after speaking with the manager on duty.

kipper

Received my coupon on Saturday night, along with two breakfast coupons, at the one in Canonsburg, PA.

forecheck

I don't stay too often at Garden Inns, but when I have, I have always received the pantry coupon.

SMF Rider

The only place I have never received the coupon is the HGI El Segundo. It is corporate owned, so it is surprising they don't follow the protocol. The proptocols say you get the coupon if not upgraded. Even when they don't upgrade me, they don't give me the coupon. I haven't ever asked for it because I figure I don't need the ice cream bar

Has anyone ever received a pantry coupon at the HGI El Segundo. If so, I may start to ask.

Motion122

Always received the coupon when not upgraded. I thought that was the norm at the El Segundo property?

SMF Rider

Thanks. I guess I am just unlucky. I will ask from now on. I have stayed there more times than I can count, but have not been upgraded a handfull of times, but I was never given a Pantry Voucher for any of those handfull of standard room visits. I just assumed the full breakfast (rather than continental) was a substitute. Thanks again.

Abidjan

This is the first HGI - HGI Huntsville, Alabama - where I did not receive the pantry coupon, the first out of 15 HGIs I've stayed in this year. Today, only received two water coupons. And I've always chosen and received the points option. So, maybe they are following their own rules OR this property is out of the loop. As we know, definitely a case by case basis which is surely frustrating. I also switched to 1,000 points for my Hilton stay tomorrow night instrad of the upgrade option. Will be interesting to see what happens (Hil Birmingham).

GUWonder

Not always. But if I ask, I usually get them. (But I don't really get around to too many Hilton Garden Inns since I don't find them overseas.)

oldpenny16

I rented the room for the day (I had a long lay over between flights) and as I wouldn't be there for breakfast, they gave me 2 extra bottles of water and a bag of cookies as a gift when I checked out.

Pat89339

At the HGI SFO North I had 3 stays in October and all three times was presented with 2 bottles of water, a breakfast coupon, and a $5 pantry coupon.

dartagnan

Got it last night at Napa, CA HGI.