The Worst Hilton Honors Properties in the World
Jun 24, 2005, 8:57 am
#61
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Location: Marietta, Georgia, United States
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Originally Posted by acecatus
HAMPTON INN ASTRODOME HOUSTON, TX
This was my hotel of choice until a bad experience last March. Apparently its under new management. Our room was dirty--cigarette ashes all over the sink and toilet, quite obvious to housekeeping. Also cigarette ashes on carpet, trash in wastebaskets, and my 7 year old daughter found a pill on the floor. Thank goodness she's old enough to be past the "put-everything-in-her-mouth" phase. This was in a non smoking room! Repeated calls for housekeeping finally resulted in a guy who pretended not to speak English, who proceeded to wipe down my sink with one of my towels (no replacement towels offfered). No cleanser, nothing! I protested in Spanish so he couldn't "no comprende", then get a very terse, annoyed manager up who transfers us to another room without so much as an apology. She acted like I was trying to find fault. She actually said "I don't know what else we can do to please you". Well, a properly prepared room is too much to ask for? I'm Gold, no welcome snack, offer of upgrade, etc. I kept the room for the night because it was late and checked out the next day. I called the manager to complain about our experience and was told he "would be glad to cancel our future reservations since we were so dissastified with 'his' hotel". Don't bother, we haven't been back since. Apparently its under new management and they have an attitude problem. There' s many other moderate priced hotels in the area that can provide a clean, properly prepared room without the attitude.
This was my hotel of choice until a bad experience last March. Apparently its under new management. Our room was dirty--cigarette ashes all over the sink and toilet, quite obvious to housekeeping. Also cigarette ashes on carpet, trash in wastebaskets, and my 7 year old daughter found a pill on the floor. Thank goodness she's old enough to be past the "put-everything-in-her-mouth" phase. This was in a non smoking room! Repeated calls for housekeeping finally resulted in a guy who pretended not to speak English, who proceeded to wipe down my sink with one of my towels (no replacement towels offfered). No cleanser, nothing! I protested in Spanish so he couldn't "no comprende", then get a very terse, annoyed manager up who transfers us to another room without so much as an apology. She acted like I was trying to find fault. She actually said "I don't know what else we can do to please you". Well, a properly prepared room is too much to ask for? I'm Gold, no welcome snack, offer of upgrade, etc. I kept the room for the night because it was late and checked out the next day. I called the manager to complain about our experience and was told he "would be glad to cancel our future reservations since we were so dissastified with 'his' hotel". Don't bother, we haven't been back since. Apparently its under new management and they have an attitude problem. There' s many other moderate priced hotels in the area that can provide a clean, properly prepared room without the attitude.
Our friendly service and many extras are all backed by our 100% Hampton Guarantee™. If you're not 100% satisfied, we don't expect you to pay. That's our promise and your guarantee. That's 100% Hampton.
If you have not, it may not be too late for you to contact Hilton HHonors and complain about this property. You stand a good chance of receiving a full refund for your stay.
Jun 24, 2005, 9:12 am
#62
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Join Date: May 1998
Location: Reno, NV (RNO)
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Hampton Inn - Dulles Airport. It was a real dump, although they were renovating when we were there about 18 months ago. Anyone been there since the renovations?
Jun 25, 2005, 9:54 am
#65
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Originally Posted by ironmanjay
I have had my best stays at the Palmer house in Chicago - corner suite exec floor every time.
Considering this is a big four-star hotel in downtown Chicago that frequently runs excellent promo rates, I can't imagine how it would make it only anyone's "worst HHonors property" list. If you think the Palmer House sucks, fly into MCI and spend a night at the Airport Hilton.
Jun 25, 2005, 11:16 am
#66
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Join Date: May 2000
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THAT's time to call in the "Hampton Guarantee" get your money back for a truly awful stay and uncaring management, walk and never return - after also writing Hilton, of course. I am not one to try to wring compensation out of every little thing, but this was considerably beyond the pale. (Mind you, with "service" like this, they won't be in business long, except for first timers...)
Originally Posted by acecatus
HAMPTON INN ASTRODOME HOUSTON, TX
This was my hotel of choice until a bad experience last March. Apparently its under new management. Our room was dirty--cigarette ashes all over the sink and toilet, quite obvious to housekeeping. Also cigarette ashes on carpet, trash in wastebaskets, and my 7 year old daughter found a pill on the floor. Thank goodness she's old enough to be past the "put-everything-in-her-mouth" phase. This was in a non smoking room! Repeated calls for housekeeping finally resulted in a guy who pretended not to speak English, who proceeded to wipe down my sink with one of my towels (no replacement towels offfered). No cleanser, nothing! I protested in Spanish so he couldn't "no comprende", then get a very terse, annoyed manager up who transfers us to another room without so much as an apology. She acted like I was trying to find fault. She actually said "I don't know what else we can do to please you". Well, a properly prepared room is too much to ask for? I'm Gold, no welcome snack, offer of upgrade, etc. I kept the room for the night because it was late and checked out the next day. I called the manager to complain about our experience and was told he "would be glad to cancel our future reservations since we were so dissastified with 'his' hotel". Don't bother, we haven't been back since. Apparently its under new management and they have an attitude problem. There' s many other moderate priced hotels in the area that can provide a clean, properly prepared room without the attitude.
This was my hotel of choice until a bad experience last March. Apparently its under new management. Our room was dirty--cigarette ashes all over the sink and toilet, quite obvious to housekeeping. Also cigarette ashes on carpet, trash in wastebaskets, and my 7 year old daughter found a pill on the floor. Thank goodness she's old enough to be past the "put-everything-in-her-mouth" phase. This was in a non smoking room! Repeated calls for housekeeping finally resulted in a guy who pretended not to speak English, who proceeded to wipe down my sink with one of my towels (no replacement towels offfered). No cleanser, nothing! I protested in Spanish so he couldn't "no comprende", then get a very terse, annoyed manager up who transfers us to another room without so much as an apology. She acted like I was trying to find fault. She actually said "I don't know what else we can do to please you". Well, a properly prepared room is too much to ask for? I'm Gold, no welcome snack, offer of upgrade, etc. I kept the room for the night because it was late and checked out the next day. I called the manager to complain about our experience and was told he "would be glad to cancel our future reservations since we were so dissastified with 'his' hotel". Don't bother, we haven't been back since. Apparently its under new management and they have an attitude problem. There' s many other moderate priced hotels in the area that can provide a clean, properly prepared room without the attitude.
Jun 26, 2005, 11:15 am
#68
Join Date: Dec 2001
Location: California, USA
Programs: HHonors Diamond, Gold Passport Diamond, Starwood Gold, Leaders Club
Posts: 156
Originally Posted by sonofliberty
The Hilton Resort in Sandestin, Florida is pretty yucky.
Jun 26, 2005, 3:09 pm
#69
Suspended
Join Date: Feb 2001
Location: Tampa, Florida, U.S.A.
Posts: 7,664
Originally Posted by sonofliberty
Add to the preceeding shark attacks! The 14-year-old girl killed yesterday by a Bull Shark was swimming directly off the beach at this hotel. I heard the locals talking about how sharks like the warm gulf waters, but it didn't register until now.
FYI the girl attacked was on a surfboard ( do you understand the significance of the difference?)
Let see now, any surfers attacked in CA by sharks mistaking them for seals or sea-lions? or do those nice Hilton properties on the coast deter all that?
mike
Jun 26, 2005, 5:52 pm
#70
Join Date: Oct 2003
Location: Detroit, MI, USA
Programs: Delta Diamond; Hilton Lifetime Diamond, Avis Preferred Plus
Posts: 122
Originally Posted by HOU-Tee
The Hampton Inn South Austin!!, the beds were the worst I have ever slept on. You can really tell the corporate locations versus the franchise(India) owned
If you want a Hampton Inn in Austin, try the new airport location. MUCH nicer, and only a few miles down the road. I used to stay at the South Austin location, and thought it needed some work. Both the rooms and the staff.
Jun 26, 2005, 6:25 pm
#71
Join Date: Nov 2002
Location: Port Angeles, WA, USA Unwanted by AS, Hilton-Diamond, Starwood Platnum
Posts: 758
Originally Posted by pinniped
Are you guys talking about the worst Hilton anywhere, or just the worst Hilton other than the Kansas City Airport Hilton? 
I don't know about the KC Airprot Hilton but the Embassy Suites Hotel Kansas City-Plaza is a dump with a I don't give a rip staff. Complained to Hilton and they told me 3 times that the manager would call me. Didn't happen and finally Hilton refunded my money for 1 of the 4 nights I stayed.
Jun 26, 2005, 10:42 pm
#72
Join Date: Jan 2004
Location: Scottsdale, AZ
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Posts: 1,472
Originally Posted by MileKing
Hampton Inn - Dulles Airport. It was a real dump, although they were renovating when we were there about 18 months ago. Anyone been there since the renovations?
Jun 27, 2005, 9:46 am
#73
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Originally Posted by Superd1
I don't know about the KC Airprot Hilton but the Embassy Suites Hotel Kansas City-Plaza is a dump with a I don't give a rip staff. Complained to Hilton and they told me 3 times that the manager would call me. Didn't happen and finally Hilton refunded my money for 1 of the 4 nights I stayed.
Come to think of it, there really isn't a great HHonors property anywhere in Kansas City that I'm aware of. Whenever people ask me, I recommend the downtown Marriott for a business hotel or the Fairmont (Plaza) for more of a romantic place. Also have no problems recommending the Hyatt, either Sheraton, or Westin to folks who like GP or SPG. (Both are clean and nice, but neither are remarkable in any way.) But I can't think of an HH place that I'd steer anybody to anywhere in town. I know there are a bunch of Doubletrees, Hamptons, Homewoods, HGI's, etc. around but I have never been to any of them.
Jun 27, 2005, 12:45 pm
#75
Join Date: Dec 2003
Location: New york, New York
Posts: 83
Seattle Hilton
is awful. First of all, I was travelling with my father 9he is diamond and I am gold) and they gave us a double bed and then said that they had no other rooms available. I ended up sleeping on a rollaway. It was a regular room that was really small and ugly and we were on the top floor! The lounge was the sizeof our room. And, the tv was broken. They did give free alcohol though...