Website wonky?
Feb 11, 2025 | 4:11 pm
#1
Original Poster
Join Date: Jan 2014
Location: Rochester, MN
Programs: UA Silver, Hilton HHonors Diamond, IHG Plat
Posts: 2,499
Website wonky?
Trying to book a couple nights at a Hampton just now. Select room, get to final screen before booking, and get this message
I'm using my stored payment method, like usual. Website stalls out booking doesnt happen?
Last step: Connecting to your bank to verify your card and complete your booking.
I'm using my stored payment method, like usual. Website stalls out booking doesnt happen?
Feb 11, 2025 | 5:48 pm
#3
Original Poster
Join Date: Jan 2014
Location: Rochester, MN
Programs: UA Silver, Hilton HHonors Diamond, IHG Plat
Posts: 2,499
What is Hilton doing with this 'bank verification stuff'? At least if you do that, make it so you can still put reservations thru, lol. The website just stalls out now, at that final step.
This has to be a fairly recent change?
Feb 11, 2025 | 7:43 pm
#4
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,400
Trying to book a couple nights at a Hampton just now. Select room, get to final screen before booking, and get this message
I'm using my stored payment method, like usual. Website stalls out booking doesnt happen?
Last step: Connecting to your bank to verify your card and complete your booking.
I'm using my stored payment method, like usual. Website stalls out booking doesnt happen?
Feb 12, 2025 | 1:28 am
#5
Join Date: Aug 2019
Programs: AA Executive Platinum, Hyatt Globalist, BonVoy Titanium, IHG Diamond, Hilton Diamond, RR VIP
Posts: 1,037
I think it's new. I was rebooking my reservation every night as the price kept dropping by a dollar or two (it's a 2 month stay) and had to do this every single time, with no deposit or charge on the card. Ironically, though, when I tried my stored Hilton Amex card, it thought it was fraud and I had to call in to unfreeze. It's now on my AA card. But yes, every darned time, and seems to have started just recently. Maddening for no deposits especially.
Feb 12, 2025 | 1:54 am
#7
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 3,312
Yep. Or certainly on the app. Card payments do not always complete.
Also noticed that if you rebook at a lower rate, the rate stays the same.
So you need to switch to another room type and back again. Always a risk of the base room selling out.
Also noticed that if you rebook at a lower rate, the rate stays the same.
So you need to switch to another room type and back again. Always a risk of the base room selling out.
Feb 13, 2025 | 4:30 am
#8
Join Date: Jun 2005
Location: Toronto, Canada
Posts: 1,064
Agree that this is a problem with app / website but why bother doing this? I just make a duplicate booking at the lower rate and cancel the one I no longer need. Also, it doesnt make it any more acceptable but I find the same problem with other chains too.