Best way to get overcharge refunded ?
Feb 21, 2024, 5:58 am
#1
Original Poster
Join Date: Jun 2014
Programs: Honors Diamond, Bonvoy Gold, Accor Gold, OW Emerald, SIXT Diamond
Posts: 833
Best way to get overcharge refunded ?
The overcharge happened in the first week of Janauary 2024, and it's now coming to the end of February.
I've called the hotel, and was verbally told it would take around 2 weeks. I waited that time and a few days more, before emailing the GM. Got a "apologies and will look into it" type reply.
End of the month comes, and I settle my credit card bill including the over-billed amount. Again emailed the GM and no reply to date. Wondering what other avenues I have apart from filling a reverse claim on the amount ? The overcharge is about a nightly suite rate (I had prepaid, the hotel took a "deposit" and did not refund this "deposit") And to be clear, I left the room and minibar in perfect condition.
I've called the hotel, and was verbally told it would take around 2 weeks. I waited that time and a few days more, before emailing the GM. Got a "apologies and will look into it" type reply.
End of the month comes, and I settle my credit card bill including the over-billed amount. Again emailed the GM and no reply to date. Wondering what other avenues I have apart from filling a reverse claim on the amount ? The overcharge is about a nightly suite rate (I had prepaid, the hotel took a "deposit" and did not refund this "deposit") And to be clear, I left the room and minibar in perfect condition.
Feb 21, 2024, 6:16 am
#2
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,323
DM Hilton on Twitter. It's the only method that gets results anymore. In my experience, refunds take no more than 3-4 business days.
Emailing customer care (corporate or hotel specific), in my experience, no longer provides any value. There used to be a HiltonHonors lurker on this forum but I believe they have moved to a different role in the company.
Emailing customer care (corporate or hotel specific), in my experience, no longer provides any value. There used to be a HiltonHonors lurker on this forum but I believe they have moved to a different role in the company.
Feb 21, 2024, 2:07 pm
#5
Join Date: Jun 2009
Posts: 241
Feb 22, 2024, 11:10 pm
#6
Original Poster
Join Date: Jun 2014
Programs: Honors Diamond, Bonvoy Gold, Accor Gold, OW Emerald, SIXT Diamond
Posts: 833
DM Hilton on Twitter. It's the only method that gets results anymore. In my experience, refunds take no more than 3-4 business days.
Emailing customer care (corporate or hotel specific), in my experience, no longer provides any value. There used to be a HiltonHonors lurker on this forum but I believe they have moved to a different role in the company.
Emailing customer care (corporate or hotel specific), in my experience, no longer provides any value. There used to be a HiltonHonors lurker on this forum but I believe they have moved to a different role in the company.
Feb 23, 2024, 6:58 am
#7
Join Date: Apr 2009
Programs: HH Diamond, Marriott Gold, Sky Miles Gold
Posts: 57
I'm a sample size of 1 but it had no impact. The hotel was in error and non-responsive. I had all the documentation and they simply failed to respond to repeated attempts to correct their error.
Feb 23, 2024, 8:17 am
#8
Join Date: Jun 2009
Posts: 241
I would say it's a fair bet that in a case like this where the hotel is already failing to respond they are unlikely to take the extra step of reporting the member for a charge back, but wanted to put it out there that it is possible. I have suspended several accounts for charge backs (usually accounts using stolen credit cards and digital key fraud)