Q1/2024 promo: 2000 points on each stay, 500 extra to use a digital key
Feb 23, 2024, 2:16 am
#76
Join Date: Apr 2010
Location: VIE
Programs: SAS EBS / *A Silver, Hilton Diamond, Radisson VIP, IHG Platinum Ambassador
Posts: 3,789
Feb 23, 2024, 5:56 am
#77
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,713
I requested digital key after checking in, in fact, it was just before I checked out.
The process was a little bit convoluted, because I had booked the room for two people, it wanted personal details including passport details for 2 people.
(I normally book for two people, because this location they give you a drinks voucher, two people equals 2 x drinks voucher).
it didn’t actually deliver a digital room key, although I have screenshots from the app, saying it had been requested.
Needless to say I haven’t received the points for using digital room key.
Has anybody chased up points for this?
what was the process on the outcome?
The process was a little bit convoluted, because I had booked the room for two people, it wanted personal details including passport details for 2 people.
(I normally book for two people, because this location they give you a drinks voucher, two people equals 2 x drinks voucher).
it didn’t actually deliver a digital room key, although I have screenshots from the app, saying it had been requested.
Needless to say I haven’t received the points for using digital room key.
Has anybody chased up points for this?
what was the process on the outcome?
Feb 23, 2024, 6:27 am
#78
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,323
I requested digital key after checking in, in fact, it was just before I checked out.
The process was a little bit convoluted, because I had booked the room for two people, it wanted personal details including passport details for 2 people.
(I normally book for two people, because this location they give you a drinks voucher, two people equals 2 x drinks voucher).
it didn’t actually deliver a digital room key, although I have screenshots from the app, saying it had been requested.
Needless to say I haven’t received the points for using digital room key.
Has anybody chased up points for this?
what was the process on the outcome?
The process was a little bit convoluted, because I had booked the room for two people, it wanted personal details including passport details for 2 people.
(I normally book for two people, because this location they give you a drinks voucher, two people equals 2 x drinks voucher).
it didn’t actually deliver a digital room key, although I have screenshots from the app, saying it had been requested.
Needless to say I haven’t received the points for using digital room key.
Has anybody chased up points for this?
what was the process on the outcome?
Feb 23, 2024, 6:31 am
#79
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,713
what’s the best way nowadays to contact them?
Feb 23, 2024, 7:24 am
#80
Join Date: Oct 2002
Location: Aberdeen, UK
Posts: 322
Actually using the key (which I would interpret as opening a door, activating the floor select buttons in the lift/elevator...) is not required (personally confirmed on 20 stays this year).
For info: the 500 bonus points have posted along with the other points for all 20 stays without issue.
Feb 23, 2024, 7:45 am
#82
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,323
The T&C requirement is for the key to be successfully delivered to the app.
Actually using the key (which I would interpret as opening a door, activating the floor select buttons in the lift/elevator...) is not required (personally confirmed on 20 stays this year).
For info: the 500 bonus points have posted along with the other points for all 20 stays without issue.
Actually using the key (which I would interpret as opening a door, activating the floor select buttons in the lift/elevator...) is not required (personally confirmed on 20 stays this year).
For info: the 500 bonus points have posted along with the other points for all 20 stays without issue.
Registered Hilton Honors members will earn 2,000 Bonus Points per stay during the promotion period. Additionally, 500 Bonus Points per stay are awarded when using Digital Key during the stay. 500 Points are awarded to the Honors member making the reservation, at a maximum of once per stay for one room on the reservation only, regardless of how many times Digital Key is successfully used during the stay. The Digital Key must be successfully issued during the stay to be eligible.
Feb 23, 2024, 8:40 am
#84
Join Date: Oct 2002
Location: Aberdeen, UK
Posts: 322
Incorrect.
From the Promo FAQ (and verified by my 20 stays so far this year, during which I received the DK but have never used it):
From the Promo FAQ (and verified by my 20 stays so far this year, during which I received the DK but have never used it):
Digital Key must be successfully issued to the Hilton Honors app during the stay in order to be eligible for the 500 Bonus Points.
Feb 23, 2024, 11:41 am
#85
Join Date: Jan 2010
Location: Boston, MA
Programs: DL Diamond, HHonors Diamond, National Executive Elite
Posts: 2,363
Incorrect.
From the Promo FAQ (and verified by my 20 stays so far this year, during which I received the DK but have never used it):
From the Promo FAQ (and verified by my 20 stays so far this year, during which I received the DK but have never used it):
Feb 23, 2024, 12:33 pm
#86
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,713
Feb 24, 2024, 8:02 pm
#87
Join Date: Mar 2007
Location: AVL
Programs: Hhonors Diamond, Bonvoy LT Plat, TSA vilifier extraordinaire, Once upon a time... US Silver, AA Gold
Posts: 1,313
Another data point. I selected a room on the app prior to check in, requested digital key, and received the notification that my room was ready and my digital key active.
I 'checked in' at the front desk on arrival, and they were surprised to see me because I had already checked in, but I nevertheless asked for and received a (minor) upgrade.
I never reissued (or whatever) the digital key for my new room, but when points posted for the stay (in less than 24 hours) I received the 500 digital key points.
I never used the digital key (in case that wasn't apparent).
I 'checked in' at the front desk on arrival, and they were surprised to see me because I had already checked in, but I nevertheless asked for and received a (minor) upgrade.
I never reissued (or whatever) the digital key for my new room, but when points posted for the stay (in less than 24 hours) I received the 500 digital key points.
I never used the digital key (in case that wasn't apparent).
Last edited by dwcatty; Feb 24, 2024 at 8:03 pm Reason: last line
Feb 27, 2024, 5:52 pm
#88
Join Date: Nov 2006
Programs: Hilton HHonors, Marriott Bonvoy, IHG, Delta SkyMiles
Posts: 216
I would disagree a bit. Unless I've missed something and he's been let go, Hilton Honors Representative here is a very good resource. Hilton haven't made many good decisions in the last several years, but picking him up when he was done at Starwood was one.
Feb 27, 2024, 6:07 pm
#89
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,323
He also hasn't posted since 1/3/2024.
Feb 29, 2024, 12:13 pm
#90
Join Date: Oct 2002
Location: Aberdeen, UK
Posts: 322