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Old Feb 16, 2022, 2:00 am
  #1  
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Join Date: Nov 2011
Programs: BA Gold Hilton Diamond
Posts: 289
Booking at Hampton but not yet open
I have a booking for the HH Dublin for the 5 March. Apparently there is a delay in ts opening until later in March. My friend who is also booked into the same hotel has recieved an email regarding this fact and offered her the Holiday Inn Express - although it has no mention if the (very reasonable) rate will be honoured.

I have not recieved a similar notification from the HH and the booking is still showing in my Hilton App.

Any suggestions what I should do, the hotel has no email or telephone number set up as yet

Thanks
FlyingWelshie is offline  
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Old Feb 16, 2022, 7:52 am
  #2  
 
Join Date: May 2005
Posts: 4,872
Book a backup reservation at another property.
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Old Feb 16, 2022, 9:09 am
  #3  
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
 
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,027
Suggest you may want to see if Hilton Honors Ambassador has wisdom.
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Old Feb 16, 2022, 9:29 am
  #4  
 
Join Date: Aug 2010
Location: Gloucestershire
Programs: BA Gold (ex-GGL, maybe future Silver), Hilton Diamond
Posts: 6,201
I had this issue on the weekend before you at the same property. As BA also cancelled my flight, I am now going ot Budapest instead, although that might be somewhat inconvenient for most people.
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Cymro is offline  
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Old Feb 16, 2022, 11:39 am
  #5  
 
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,993
I'm guessing they're pushing you to the HIEX because it's owned by the same franchisee.

Incidentally, the Hilton Dublin was cheaper than the Hampton for my midweek stay in April.
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Old Feb 17, 2022, 9:08 am
  #6  
Company Representative - Honors by Hilton
 
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Originally Posted by FlyingWelshie
I have a booking for the HH Dublin for the 5 March. Apparently there is a delay in ts opening until later in March. My friend who is also booked into the same hotel has recieved an email regarding this fact and offered her the Holiday Inn Express - although it has no mention if the (very reasonable) rate will be honoured.

I have not recieved a similar notification from the HH and the booking is still showing in my Hilton App.

Any suggestions what I should do, the hotel has no email or telephone number set up as yet

Thanks
If it was me, I would send an email to my colleagues at [email protected] and ask them to look into this for you.

Best regards,

William
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