Dec 14, 2021, 10:19 am
Last edit by: beltway
The most commonly posed questions about the new food/beverage benefit, which is now extended into 2023, are
*Select markets include the cities of Boston, Chicago, District of Columbia, New York City, San Francisco, Key Largo, Key West, the County of Los Angeles and the state of Hawaii.
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Official Hilton benefit statement/FAQ (updated December 2022):
Frequently Asked Questions
1. What hotels offer the Hilton Honors complimentary Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is available to Gold and Diamond members at all of Hiltons luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, and Motto by Hilton globally, replacing the MyWay complimentary continental breakfast benefit.
The brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.
2. Which members receive the Hilton Honors Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.
Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.
3. What are the Hilton Honors Daily F&B Credit values for each Brand Category?
Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.
A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.
A $12 F&B Credit per night will be provided at Motto By Hilton Tulum and a 10 F&B Credit per night will be provided at Motto by Hilton Rotterdam Blaak.
The full list of participating brands include Waldorf Astoria Hotels & Resorts , LXR Hotels & Resorts, Conrad Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Canopy by Hilton, Motto by Hilton, and Hilton Garden Inn.
4. Does the Daily F&B Credit impact Hilton brands that offer all guests complimentary breakfast?
Guests staying at Hiltons brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.
5. How does the Hilton Honors Daily F&B Credit work?
Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.
Upon hotel check-in, the members status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.
6. Will the Hilton Honors Daily F&B Credit accrue across days?
The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.
The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.
7. How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?
Hilton Honors Gold and Diamond members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.
8. Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?
The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.
9. Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?
The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.
10. Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?
Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.
11. Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?
Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.
12. Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?
The Hilton Honors Daily F&B Credit benefit is provided to Diamond and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.
13. Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?
The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.
14. How do members add/register a guest to the reservation?
When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.
15. Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?
The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.
16. Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?
The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.
17. If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?
The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the members room.
18. Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?
Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.
19. Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?
Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.
20. Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?
Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.
21. If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?
The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.
22. Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?
No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.
23. When does the credit expire each day?
The credit does not expire until the member checks out. However, the daily amount re-sets each day to the maximum daily credit value at midnight. Members can use up to the total daily maximum and are responsible for anything beyond that amount.
Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out. (return to top)
24. How will the complimentary Daily F&B Credit appear on my hotel bill/folio?
The total eligible Daily F&B Credit amount used and billed to the room during a members stay will be automatically applied and appear as one line item per day on a members hotel bill/folio, deducted from the total stay cost at the end of their stay.
25. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
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- how it works for multi-night stays, and
- to what extent it applies outside the US
- The credit does not accumulate over the duration of your stay. For instance, if you stay for 2 nights at a $15/night property, you cannot use the benefit toward a single $30 purchase.
- Thus, the credit for a given day may only be used on that day. It expires afterward.
- Hilton's FAQ insists that "[t]he credit does not 'expire' until the member checks out." This is, to put it politely, complete nonsense.
- The Hilton FAQ states that "the daily amount re-sets each day to the maximum daily credit value at midnight." Unfortunately, this addition to the FAQ--made in Spring 2022--raises as many questions as it answers.
- The Hilton FAQ states explicitly that "for a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure." This would be the sensible approach, but the alleged "midnight reset" policy cannot be reconciled with it.
- A similar problem exists for any stay of N nights. Unless a guest arrives after midnight on the first night, or departs before midnight on the last night, there will be N+1 "days" (using midnight as the demarcator) but only N usable F&B credits. For example, a guest arrives Monday for a two-night stay. That means the credits may be used only on two of the three "days," those being Monday evening; Tuesday; and Wednesday morning (departure).
- The benefit terms were revised in December 2022 to cover Motto properties outside the US; previously, the F&B credit applied only to US properties. However, the official T&C now refer more vaguely to complimentary continental breakfast OR a Daily Food & Beverage Credit (varies by brand and region). (link)
- A reputable blogger reported in late December 2022 that the Hilton Fallsview in Canada is also issuing F&B credits in lieu of free breakfast, with Hilton corporate appearing to ratify this decision. (link) In November 2023, a FT member reported the same occurring at the Doubletree Calgary North (link).
*Select markets include the cities of Boston, Chicago, District of Columbia, New York City, San Francisco, Key Largo, Key West, the County of Los Angeles and the state of Hawaii.
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Official Hilton benefit statement/FAQ (updated December 2022):
Frequently Asked Questions
1. What hotels offer the Hilton Honors complimentary Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is available to Gold and Diamond members at all of Hiltons luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, and Motto by Hilton globally, replacing the MyWay complimentary continental breakfast benefit.
The brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.
2. Which members receive the Hilton Honors Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.
Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.
3. What are the Hilton Honors Daily F&B Credit values for each Brand Category?
Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.
A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.
A $12 F&B Credit per night will be provided at Motto By Hilton Tulum and a 10 F&B Credit per night will be provided at Motto by Hilton Rotterdam Blaak.
The full list of participating brands include Waldorf Astoria Hotels & Resorts , LXR Hotels & Resorts, Conrad Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Canopy by Hilton, Motto by Hilton, and Hilton Garden Inn.
4. Does the Daily F&B Credit impact Hilton brands that offer all guests complimentary breakfast?
Guests staying at Hiltons brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.
5. How does the Hilton Honors Daily F&B Credit work?
Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.
Upon hotel check-in, the members status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.
6. Will the Hilton Honors Daily F&B Credit accrue across days?
The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.
The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.
7. How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?
Hilton Honors Gold and Diamond members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.
8. Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?
The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.
9. Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?
The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.
10. Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?
Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.
11. Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?
Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.
12. Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?
The Hilton Honors Daily F&B Credit benefit is provided to Diamond and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.
13. Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?
The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.
14. How do members add/register a guest to the reservation?
When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.
15. Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?
The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.
16. Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?
The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.
17. If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?
The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the members room.
18. Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?
Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.
19. Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?
Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.
20. Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?
Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.
21. If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?
The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.
22. Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?
No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.
23. When does the credit expire each day?
The credit does not expire until the member checks out. However, the daily amount re-sets each day to the maximum daily credit value at midnight. Members can use up to the total daily maximum and are responsible for anything beyond that amount.
Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out. (return to top)
24. How will the complimentary Daily F&B Credit appear on my hotel bill/folio?
The total eligible Daily F&B Credit amount used and billed to the room during a members stay will be automatically applied and appear as one line item per day on a members hotel bill/folio, deducted from the total stay cost at the end of their stay.
25. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
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Update: Daily Food & Beverage Credit 2022 onwards in the U.S. and Canada
Sep 15, 2023, 12:21 pm
#1381
Join Date: Nov 1999
Location: SoCal; DO-RAGS: Old Gold tagged, PIP, LatPass 1/2, AA 4MM, HH LT Diamond, Marriott Titanium/LT Plat, Omni
Posts: 9,201
I've had a double-digit number of stays since the policy has been instituted and never had it not apply. Not to say that it doesn't happen, but I wonder how much of it is because people are going outside of policy. Either way, if something went wrong, I'd email or text them back.
Checking out of the South Beach Gabriel and pointing out they missed the credits I was assured that the back office will fix. I certainly didnt want to call the clerk a fibber and, low and behold, it only took a week and a few texts to remedy: no surprise.
Sep 15, 2023, 12:42 pm
#1382
Join Date: Dec 2005
Location: STR
Programs: LH HON->SEN, BA GGL+CCR->Gold, HH D, Hertz PC
Posts: 603
Well, I would not be surprised, if Hilton eliminates the Breakfast/F&B Credit for Diamonds in the near future, because it was too confusing for the guests. (*)
(*) which - of course - is not true.
(*) which - of course - is not true.
Sep 15, 2023, 1:44 pm
#1383
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,336
HGI Atlanta West...
F&B Credit applied nearly instantly and correctly each day.
Grab-n-Go items are now serviced by a kiosk. You scan the item, key in your room number and last name. The screen gives you the option of a room charge or card swipe. Items charged to the room were covered by the F&B credit, as well.
A+
F&B Credit applied nearly instantly and correctly each day.
Grab-n-Go items are now serviced by a kiosk. You scan the item, key in your room number and last name. The screen gives you the option of a room charge or card swipe. Items charged to the room were covered by the F&B credit, as well.
A+
Sep 18, 2023, 5:45 am
#1384
Join Date: Oct 2022
Programs: BAEC Silver, HH Gold and IHG Diamond Elite
Posts: 15
I continue to find it wrong more times than not, but there has been improvement. Still, a stop at the desk is now required, which is disappointing.
Checking out of the South Beach Gabriel and pointing out they missed the credits I was assured that the back office will fix. I certainly didnt want to call the clerk a fibber and, low and behold, it only took a week and a few texts to remedy: no surprise.
Checking out of the South Beach Gabriel and pointing out they missed the credits I was assured that the back office will fix. I certainly didnt want to call the clerk a fibber and, low and behold, it only took a week and a few texts to remedy: no surprise.
Sep 24, 2023, 3:04 pm
#1385
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,336
Lodge at Gulf State Park; 1-night stay
At check-in, the desk agent said "You do get the food and beverage credit. But it must be used today."
I pushed back saying "I should be use it for breakfast tomorrow, correct?"
She said "Oh, yes, that's fine, but you'll need to revisit the front desk before checking-out to make sure we post it."
At check-in, the desk agent said "You do get the food and beverage credit. But it must be used today."
I pushed back saying "I should be use it for breakfast tomorrow, correct?"
She said "Oh, yes, that's fine, but you'll need to revisit the front desk before checking-out to make sure we post it."
Sep 25, 2023, 12:08 pm
#1386
Join Date: Jan 2016
Location: VPS, previously SEA and PIT
Programs: DL Diamond/1MM, Hilton Diamond, Hertz President's Circle
Posts: 1,210
Lodge at Gulf State Park; 1-night stay
At check-in, the desk agent said "You do get the food and beverage credit. But it must be used today."
I pushed back saying "I should be use it for breakfast tomorrow, correct?"
She said "Oh, yes, that's fine, but you'll need to revisit the front desk before checking-out to make sure we post it."
At check-in, the desk agent said "You do get the food and beverage credit. But it must be used today."
I pushed back saying "I should be use it for breakfast tomorrow, correct?"
She said "Oh, yes, that's fine, but you'll need to revisit the front desk before checking-out to make sure we post it."
Oct 25, 2023, 7:48 am
#1387
Join Date: Sep 2015
Location: flyover country
Posts: 2,465
Hilton Garden Inn Philadelphia Center City
Has anyone ever had a correct bill on check out in the US since the introduction of the F&B daily credit?
[...] Gabriel on South Beach last week and had a few issues:
[...] Gabriel on South Beach last week and had a few issues:
- [...]The front desk was adamant that I cant use the F&B credit on the day of check out. I think its clear in the T&Cs that you can, but would like to know others experience.
Oct 25, 2023, 7:53 am
#1388
Join Date: Feb 2003
Location: On strike
Posts: 8,134
On a recent one-night stay, HGI Philadelphia Center City closed the account and charged the credit card before the restaurant opened for breakfast. Since I hadn't used the F&B credit before the bill was charged, front desk clerk said it was forfeited. "Manager" (in quotes because I have no idea if it was a manager or not) said this is Hilton policy.
Oct 25, 2023, 8:30 am
#1389
Join Date: Sep 2015
Location: flyover country
Posts: 2,465
Thank you for the encouragement. If you (or someone else) have (has) the contact information for Hilton corporate readily at hand, please post it. If not, I'll look for it.
Oct 25, 2023, 9:15 am
#1390
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,053
Best way is via Twitter or via email at [email protected]
Oct 25, 2023, 9:18 am
#1391
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,245
Oct 25, 2023, 9:25 am
#1392
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,403
On a recent one-night stay, HGI Philadelphia Center City closed the account and charged the credit card before the restaurant opened for breakfast. Since I hadn't used the F&B credit before the bill was charged, front desk clerk said it was forfeited. "Manager" (in quotes because I have no idea if it was a manager or not) said this is Hilton policy.
Oct 25, 2023, 12:24 pm
#1393
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Oct 25, 2023, 12:58 pm
#1394
Join Date: Sep 2004
Location: YVR
Programs: TK Elite Plus, IC Plat Ambassador, HH Diamond
Posts: 928
Since this F&B credit was implemented I have only stayed at one Hilton group hotel in the US. The continued screw-ups and other shenanigans by properties and lack of consistency in its application after 3+ years reflects badly on Hilton. If this credit system went worldwide then Hilton would lose all of my worldwide business.
Oct 25, 2023, 7:03 pm
#1395
Join Date: Sep 2015
Location: flyover country
Posts: 2,465
Best way is via Twitter or via email at [email protected]
As noted later in the thread, William did provide an email address for me to contact corporate.
Thank you, all.