Dec 14, 2021, 10:19 am
Last edit by: beltway
The most commonly posed questions about the new food/beverage benefit, which is now extended into 2023, are
*Select markets include the cities of Boston, Chicago, District of Columbia, New York City, San Francisco, Key Largo, Key West, the County of Los Angeles and the state of Hawaii.
(return to top)
Official Hilton benefit statement/FAQ (updated December 2022):
Frequently Asked Questions
1. What hotels offer the Hilton Honors complimentary Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is available to Gold and Diamond members at all of Hilton’s luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, and Motto by Hilton globally, replacing the MyWay complimentary continental breakfast benefit.
The brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.
2. Which members receive the Hilton Honors Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.
Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.
3. What are the Hilton Honors Daily F&B Credit values for each Brand Category?
Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.
A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.
A $12 F&B Credit per night will be provided at Motto By Hilton Tulum and a 10€ F&B Credit per night will be provided at Motto by Hilton Rotterdam Blaak.
The full list of participating brands include Waldorf Astoria Hotels & Resorts , LXR Hotels & Resorts, Conrad Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Canopy by Hilton, Motto by Hilton, and Hilton Garden Inn.
4. Does the Daily F&B Credit impact Hilton brands that offer all guests complimentary breakfast?
Guests staying at Hilton’s brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.
5. How does the Hilton Honors Daily F&B Credit work?
Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay – the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.
Upon hotel check-in, the member’s status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.
6. Will the Hilton Honors Daily F&B Credit accrue across days?
The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.
The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.
7. How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?
Hilton Honors Gold and Diamond members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.
8. Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?
The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.
9. Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?
The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.
10. Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?
Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.
11. Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?
Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.
12. Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?
The Hilton Honors Daily F&B Credit benefit is provided to Diamond and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.
13. Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?
The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.
14. How do members add/register a guest to the reservation?
When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.
15. Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?
The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.
16. Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?
The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.
17. If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?
The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the member’s room.
18. Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?
Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.
19. Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?
Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.
20. Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?
Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.
21. If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?
The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.
22. Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?
No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.
23. When does the credit expire each day?
The credit does not “expire” until the member checks out. However, the daily amount re-sets each day to the maximum daily credit value at midnight. Members can use up to the total daily maximum and are responsible for anything beyond that amount.
Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out. (return to top)
24. How will the complimentary Daily F&B Credit appear on my hotel bill/folio?
The total eligible Daily F&B Credit amount used and billed to the room during a member’s stay will be automatically applied and appear as one line item per day on a member’s hotel bill/folio, deducted from the total stay cost at the end of their stay.
25. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
(return to top)
- how it works for multi-night stays, and
- to what extent it applies outside the US
- The credit does not accumulate over the duration of your stay. For instance, if you stay for 2 nights at a $15/night property, you cannot use the benefit toward a single $30 purchase.
- Thus, the credit for a given day may only be used on that day. It expires afterward.
- Hilton's FAQ insists that "[t]he credit does not 'expire' until the member checks out." This is, to put it politely, complete nonsense.
- The Hilton FAQ states that "the daily amount re-sets each day to the maximum daily credit value at midnight." Unfortunately, this addition to the FAQ--made in Spring 2022--raises as many questions as it answers.
- The Hilton FAQ states explicitly that "for a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure." This would be the sensible approach, but the alleged "midnight reset" policy cannot be reconciled with it.
- A similar problem exists for any stay of N nights. Unless a guest arrives after midnight on the first night, or departs before midnight on the last night, there will be N+1 "days" (using midnight as the demarcator) but only N usable F&B credits. For example, a guest arrives Monday for a two-night stay. That means the credits may be used only on two of the three "days," those being Monday evening; Tuesday; and Wednesday morning (departure).
- The benefit terms were revised in December 2022 to cover Motto properties outside the US; previously, the F&B credit applied only to US properties. However, the official T&C now refer more vaguely to “complimentary continental breakfast OR a Daily Food & Beverage Credit (varies by brand and region).” (link)
- A reputable blogger reported in late December 2022 that the Hilton Fallsview in Canada is also issuing F&B credits in lieu of free breakfast, with Hilton corporate appearing to ratify this decision. (link) In November 2023, a FT member reported the same occurring at the Doubletree Calgary North (link).
*Select markets include the cities of Boston, Chicago, District of Columbia, New York City, San Francisco, Key Largo, Key West, the County of Los Angeles and the state of Hawaii.
(return to top)
Official Hilton benefit statement/FAQ (updated December 2022):
Frequently Asked Questions
1. What hotels offer the Hilton Honors complimentary Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is available to Gold and Diamond members at all of Hilton’s luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, and Motto by Hilton globally, replacing the MyWay complimentary continental breakfast benefit.
The brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.
2. Which members receive the Hilton Honors Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.
Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.
3. What are the Hilton Honors Daily F&B Credit values for each Brand Category?
Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.
A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.
A $12 F&B Credit per night will be provided at Motto By Hilton Tulum and a 10€ F&B Credit per night will be provided at Motto by Hilton Rotterdam Blaak.
The full list of participating brands include Waldorf Astoria Hotels & Resorts , LXR Hotels & Resorts, Conrad Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Canopy by Hilton, Motto by Hilton, and Hilton Garden Inn.
4. Does the Daily F&B Credit impact Hilton brands that offer all guests complimentary breakfast?
Guests staying at Hilton’s brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.
5. How does the Hilton Honors Daily F&B Credit work?
Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay – the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.
Upon hotel check-in, the member’s status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.
6. Will the Hilton Honors Daily F&B Credit accrue across days?
The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.
The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.
7. How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?
Hilton Honors Gold and Diamond members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.
8. Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?
The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.
9. Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?
The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.
10. Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?
Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.
11. Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?
Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.
12. Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?
The Hilton Honors Daily F&B Credit benefit is provided to Diamond and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.
13. Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?
The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.
14. How do members add/register a guest to the reservation?
When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.
15. Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?
The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.
16. Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?
The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.
17. If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?
The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the member’s room.
18. Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?
Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.
19. Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?
Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.
20. Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?
Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.
21. If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?
The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.
22. Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?
No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.
23. When does the credit expire each day?
The credit does not “expire” until the member checks out. However, the daily amount re-sets each day to the maximum daily credit value at midnight. Members can use up to the total daily maximum and are responsible for anything beyond that amount.
Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out. (return to top)
24. How will the complimentary Daily F&B Credit appear on my hotel bill/folio?
The total eligible Daily F&B Credit amount used and billed to the room during a member’s stay will be automatically applied and appear as one line item per day on a member’s hotel bill/folio, deducted from the total stay cost at the end of their stay.
25. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
(return to top)
Update: Daily Food & Beverage Credit 2022 onwards in the U.S. and Canada
Jun 8, 2022, 6:03 pm
#796
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,027
Let's have further discussion of resort fees take place in a thread devoted to those. Thanks.
cblaisd, Co-Moderator, Hilton forum
cblaisd, Co-Moderator, Hilton forum
Jun 11, 2022, 11:52 am
#797
Join Date: Dec 2005
Location: STR
Programs: LH HON->SEN, BA GGL+CCR->Gold, HH D, Hertz PC
Posts: 603
I just went through the posts of the last 3 weeks and found only 1 reference from thealphalion where the F&B credit didn't get applied automatically.
Had 27 stays at U.S. properties during the last 4 months and 8 times the F&B credit did not get applied automatically (DoubleTrees, Hilton, and HGIs). As nowadays I typically get the receipt only by mail (think, I should change that!), it takes a while after I can see if everything is ok or not. I called the Diamond Desk each time to take care of it. Sometimes an agent is happy to help, sometimes not. Not sure if HUACA helps as I assume the agent already created a case or made comments to the reservation.
Also, not really sure if spending ~45 minutes on a call is worth the $10........
Does this happen only that often to me? Anything I am doing wrong (I always credit the bill to my room)? Is this a common pattern and with intention by the hotels or just "human error" as I was told by the diamond desk.
But there's also something positive
Stayed at an HGI last week for 1 night and was told, that I do get a DAILY F&B credit of $10. Was asked if I don't want to take something from the pantry at the check-in and enjoy breakfast in the morning. Did both and got 2x $10 taken off the total
Had 27 stays at U.S. properties during the last 4 months and 8 times the F&B credit did not get applied automatically (DoubleTrees, Hilton, and HGIs). As nowadays I typically get the receipt only by mail (think, I should change that!), it takes a while after I can see if everything is ok or not. I called the Diamond Desk each time to take care of it. Sometimes an agent is happy to help, sometimes not. Not sure if HUACA helps as I assume the agent already created a case or made comments to the reservation.
Also, not really sure if spending ~45 minutes on a call is worth the $10........
Does this happen only that often to me? Anything I am doing wrong (I always credit the bill to my room)? Is this a common pattern and with intention by the hotels or just "human error" as I was told by the diamond desk.
But there's also something positive
Stayed at an HGI last week for 1 night and was told, that I do get a DAILY F&B credit of $10. Was asked if I don't want to take something from the pantry at the check-in and enjoy breakfast in the morning. Did both and got 2x $10 taken off the total
Last edited by Hippo72; Jun 11, 2022 at 12:11 pm Reason: clarification
Jun 11, 2022, 12:05 pm
#798
Join Date: Dec 2005
Location: STR
Programs: LH HON->SEN, BA GGL+CCR->Gold, HH D, Hertz PC
Posts: 603
Another topic (which I by purpose put into an additional post):
Per the Wiki:
I had a stay at the Hilton Minneapolis/Bloomington recently. Btw, I really liked the hard- and software of the Hotel. Friendly staff, good restaurant, nice room - would rate it 10/10.
BUT...... didn't get the F&B credit for my dinner at the restaurant.
Yes, the Hotel has (currently for breakfast only) an Executive Lounge. I'd rate it as way below a Hampton breakfast, but that's not the point.
Based on the quote, I should not be entitled for the F&B credit. However, the staff mentioned the credit AND the EL at check-in and the Hotel benefits in the App clearly (at least based on my English) states, that I should get both:
Screenshot of Hilton App with EL and F&B benefits
Per the Wiki:
27. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
BUT...... didn't get the F&B credit for my dinner at the restaurant.
Yes, the Hotel has (currently for breakfast only) an Executive Lounge. I'd rate it as way below a Hampton breakfast, but that's not the point.
Based on the quote, I should not be entitled for the F&B credit. However, the staff mentioned the credit AND the EL at check-in and the Hotel benefits in the App clearly (at least based on my English) states, that I should get both:
Screenshot of Hilton App with EL and F&B benefits
Jun 11, 2022, 12:08 pm
#799
Join Date: Dec 2004
Posts: 7,904
Jun 11, 2022, 3:46 pm
#800
Join Date: Feb 2016
Location: San Diego, CA
Programs: Southwest A-List; Alaska MVPG; Hilton Diamond; Avis PreferredPlus; Marriott Bonvoy Platinum Elite
Posts: 920
I had a weird experience at the HHV Waikiki. I had three reservations on points, for 1, 5, and 1 nights… all back to back.
Upon checkin, I verified that I could break one $36 credit into two purchases… that the first one had to be used before checkout time on the second day, that the five could be used one-per-day during the middle 6 days, and the last one after check-in time on the next-to-last day. (In other words, that the credits had a daily limit, but were also tied to the individual reservations.)
On my first stay, I spent 18.xx in the evening, and another $18.xx at 7am in the morning. (Both charges at the Wiki Wiki Market, an approved f&b outlet). When the bill came for that first stay, the first charge was covered, and the second was not (leaving 17.xx worth of credit on the table.)
I went by the front desk later that day to sort it out. The desk agent tried to suggest that if I used the rest of that first credit, it wouldn’t be available to me on the last day… which is silly, because it WAS the last day of my first stay.
I pushed a bit and insisted that the balance of the credit needed to be applied, and he took care of it… ultimately issuing a refund for 17.xx (which took nearly 10 days to show up on my credit card.)
The other two stays handed the credit properly. And all’s well that end’s well. It’s just unfortunate that guests have to watch this stuff and be prepared to negotiate to ensure their benefits get appropriately applied.
Upon checkin, I verified that I could break one $36 credit into two purchases… that the first one had to be used before checkout time on the second day, that the five could be used one-per-day during the middle 6 days, and the last one after check-in time on the next-to-last day. (In other words, that the credits had a daily limit, but were also tied to the individual reservations.)
On my first stay, I spent 18.xx in the evening, and another $18.xx at 7am in the morning. (Both charges at the Wiki Wiki Market, an approved f&b outlet). When the bill came for that first stay, the first charge was covered, and the second was not (leaving 17.xx worth of credit on the table.)
I went by the front desk later that day to sort it out. The desk agent tried to suggest that if I used the rest of that first credit, it wouldn’t be available to me on the last day… which is silly, because it WAS the last day of my first stay.
I pushed a bit and insisted that the balance of the credit needed to be applied, and he took care of it… ultimately issuing a refund for 17.xx (which took nearly 10 days to show up on my credit card.)
The other two stays handed the credit properly. And all’s well that end’s well. It’s just unfortunate that guests have to watch this stuff and be prepared to negotiate to ensure their benefits get appropriately applied.
Jun 12, 2022, 8:11 am
#801
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,995
Don't worry, it's all going to be automated soon and guests won't need to worry!
Jun 13, 2022, 4:07 pm
#802
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,323
Checking in today to an HGI.
Got an email blast about 6 hours ago from the GM saying the restaurant was closed tonight and would "likely be closed" tomorrow for breakfast. No explanation. Mind you, the restaurant is closed on Wednesdays and Saturdays anyways.
At check-in, the front desk agent confirms they had a nasty water pipe burst last week and are working to get the restaurant repaired. At least a dozen workers pulling up flooring, fixing drywall, etc. Fans and de-humidifiers everywhere.
Very unfortunate situation. Will check out the attached Homewood Suites breakfast in the morning.
Got an email blast about 6 hours ago from the GM saying the restaurant was closed tonight and would "likely be closed" tomorrow for breakfast. No explanation. Mind you, the restaurant is closed on Wednesdays and Saturdays anyways.
At check-in, the front desk agent confirms they had a nasty water pipe burst last week and are working to get the restaurant repaired. At least a dozen workers pulling up flooring, fixing drywall, etc. Fans and de-humidifiers everywhere.
Very unfortunate situation. Will check out the attached Homewood Suites breakfast in the morning.
Jun 13, 2022, 10:39 pm
#803
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL , AC, BA, Hhonors Diamond, IH Platinum, Bonvoy Gold, Hyatt Discoverist
Posts: 2,358
Hilton Garden Inn Dallas Market Center--
I had a breakfast charge one day and a dinner the next; nothing the last two days.
When I checked out, I had to demand a printout of charges, since the emailed receipt that morning only included this:
Made no sense. And why don't hotels automatically go over the bill before checkout? 99% of them these days just say, "You're all set!" without your knowing a damn thing about the bill.
Anyhow, the actual bill had the room/tax and $6 at the cafe (the breakfast minus $10) and another $26 at the cafe. I asked why the credit wasn't applied to the second charge. Clerk was confused and said, "Don't worry--it will show up after you check out." No, my dear--I WILL worry. She kept insisting it was only a technical thing, but was completely unable to explain why one charge was adjusted and not the other. Finally got a manager involved. The manager was puzzled and ultimately blamed it on night audit. She credited my folio $10 before charging it. We discussed the bizarreness of the credit. I asked why they didn't SHOW the $10 as a credit on the folio each time it was used. She said Hilton didn't want it done that way.
Here's what they're doing, at least at this property: night audit is dropping the restaurant charge by $10 simple by changing the amount, then posting that $10 amount on a separate folio as a charge, and applying the credit there. Not transferring, though. Completely absurd.
I had a breakfast charge one day and a dinner the next; nothing the last two days.
When I checked out, I had to demand a printout of charges, since the emailed receipt that morning only included this:
$10 Hhonors Credit
-$10 Hhonors Credit
-$10 Hhonors Credit
Anyhow, the actual bill had the room/tax and $6 at the cafe (the breakfast minus $10) and another $26 at the cafe. I asked why the credit wasn't applied to the second charge. Clerk was confused and said, "Don't worry--it will show up after you check out." No, my dear--I WILL worry. She kept insisting it was only a technical thing, but was completely unable to explain why one charge was adjusted and not the other. Finally got a manager involved. The manager was puzzled and ultimately blamed it on night audit. She credited my folio $10 before charging it. We discussed the bizarreness of the credit. I asked why they didn't SHOW the $10 as a credit on the folio each time it was used. She said Hilton didn't want it done that way.
Here's what they're doing, at least at this property: night audit is dropping the restaurant charge by $10 simple by changing the amount, then posting that $10 amount on a separate folio as a charge, and applying the credit there. Not transferring, though. Completely absurd.
Jun 13, 2022, 10:49 pm
#804
Join Date: May 2005
Posts: 4,872
Hilton Garden Inn Dallas Market Center--
I had a breakfast charge one day and a dinner the next; nothing the last two days.
When I checked out, I had to demand a printout of charges, since the emailed receipt that morning only included this:
Made no sense. And why don't hotels automatically go over the bill before checkout? 99% of them these days just say, "You're all set!" without your knowing a damn thing about the bill.
Anyhow, the actual bill had the room/tax and $6 at the cafe (the breakfast minus $10) and another $26 at the cafe. I asked why the credit wasn't applied to the second charge. Clerk was confused and said, "Don't worry--it will show up after you check out." No, my dear--I WILL worry. She kept insisting it was only a technical thing, but was completely unable to explain why one charge was adjusted and not the other. Finally got a manager involved. The manager was puzzled and ultimately blamed it on night audit. She credited my folio $10 before charging it. We discussed the bizarreness of the credit. I asked why they didn't SHOW the $10 as a credit on the folio each time it was used. She said Hilton didn't want it done that way.
Here's what they're doing, at least at this property: night audit is dropping the restaurant charge by $10 simple by changing the amount, then posting that $10 amount on a separate folio as a charge, and applying the credit there. Not transferring, though. Completely absurd.
I had a breakfast charge one day and a dinner the next; nothing the last two days.
When I checked out, I had to demand a printout of charges, since the emailed receipt that morning only included this:
Made no sense. And why don't hotels automatically go over the bill before checkout? 99% of them these days just say, "You're all set!" without your knowing a damn thing about the bill.
Anyhow, the actual bill had the room/tax and $6 at the cafe (the breakfast minus $10) and another $26 at the cafe. I asked why the credit wasn't applied to the second charge. Clerk was confused and said, "Don't worry--it will show up after you check out." No, my dear--I WILL worry. She kept insisting it was only a technical thing, but was completely unable to explain why one charge was adjusted and not the other. Finally got a manager involved. The manager was puzzled and ultimately blamed it on night audit. She credited my folio $10 before charging it. We discussed the bizarreness of the credit. I asked why they didn't SHOW the $10 as a credit on the folio each time it was used. She said Hilton didn't want it done that way.
Here's what they're doing, at least at this property: night audit is dropping the restaurant charge by $10 simple by changing the amount, then posting that $10 amount on a separate folio as a charge, and applying the credit there. Not transferring, though. Completely absurd.
Jun 14, 2022, 7:02 am
#805
Join Date: May 2022
Posts: 2,263
I always ask for a print out every single time I check out, no matter what. I wont leave without it. I hate the "ok you are all set" answer. Glad you think I am all set, but I was charged $180 for parking and I didnt bring a car, so I am not all set.
Jun 14, 2022, 7:44 am
#806
Join Date: Feb 2016
Location: San Diego, CA
Programs: Southwest A-List; Alaska MVPG; Hilton Diamond; Avis PreferredPlus; Marriott Bonvoy Platinum Elite
Posts: 920
Here's what they're doing, at least at this property: night audit is dropping the restaurant charge by $10 simple by changing the amount, then posting that $10 amount on a separate folio as a charge, and applying the credit there. Not transferring, though. Completely absurd.
It would be absolutely amazing if there was some way to automatically provide a preview of the folio before checkout - like a high-tech way of sliding the bill under the door. Imagine if we all had some sort of viewing device that had a special “Hilton” button… and all you had to do was tap that special button and you could see an up-to-the-minute status of your account with that particular hotel.
Jun 14, 2022, 7:50 am
#807
Join Date: May 2022
Posts: 2,263
It would be absolutely amazing if there was some way to automatically provide a preview of the folio before checkout - like a high-tech way of sliding the bill under the door. Imagine if we all had some sort of viewing device that had a special “Hilton” button… and all you had to do was tap that special button and you could see an up-to-the-minute status of your account with that particular hotel.
Jun 14, 2022, 9:03 am
#808
Join Date: Jul 2011
Posts: 1,138
Stayed at a Doubletree in New Jersey last weekend. Credit was $15 pp. Only breakfast option was a full hot buffet for $23 pp. It was good but not worth the money. Clearly the hotels are taking advantage of not having to offer free breakfast. Either the credit needs to be raised to reflect actual price (especially with inflation) or a free breakfast option covered by the credit needs to be provided.
Thankfully my bill reflected the net price on the restaurant charge (it didn’t break out the full price and then the credit)
Thankfully my bill reflected the net price on the restaurant charge (it didn’t break out the full price and then the credit)
Jun 14, 2022, 9:53 am
#809
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,323
Once you check out, any changes that have to be made take 7-10 days. I've had who-knows-how-many holds placed on my CC while they sort out the F&B credit after checking out. It's a nightmare to keep track of; I couldn't imagine the headache when involving a corporate credit card or Concur.
Jun 14, 2022, 1:38 pm
#810
Join Date: Apr 2010
Posts: 1,546
It would be absolutely amazing if there was some way to automatically provide a preview of the folio before checkout - like a high-tech way of sliding the bill under the door. Imagine if we all had some sort of viewing device that had a special “Hilton” button… and all you had to do was tap that special button and you could see an up-to-the-minute status of your account with that particular hotel.