Shoddy new build quality
Oct 29, 2021, 10:22 pm
#1
Original Poster
Join Date: Sep 2008
Posts: 7,875
Shoddy new build quality
Staying at a brand new Home2 Suites combo Hampton Inn. And the construction is horrible.
The microwave rattles the whole counter area when you use it. The dishwasher actually isn't attached (there are little screws on the top that aren't screwed in to anything). The floor in the shower is already curving.
I wonder how it will hold up over the years. Probably horribly.
Are new hotels like this in general? Just building quality getting shoddier?
The microwave rattles the whole counter area when you use it. The dishwasher actually isn't attached (there are little screws on the top that aren't screwed in to anything). The floor in the shower is already curving.
I wonder how it will hold up over the years. Probably horribly.
Are new hotels like this in general? Just building quality getting shoddier?
Oct 30, 2021, 12:43 am
#2
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Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Staying at a brand new Home2 Suites combo Hampton Inn. And the construction is horrible.
The microwave rattles the whole counter area when you use it. The dishwasher actually isn't attached (there are little screws on the top that aren't screwed in to anything). The floor in the shower is already curving.
I wonder how it will hold up over the years. Probably horribly.
Are new hotels like this in general? Just building quality getting shoddier?
The microwave rattles the whole counter area when you use it. The dishwasher actually isn't attached (there are little screws on the top that aren't screwed in to anything). The floor in the shower is already curving.
I wonder how it will hold up over the years. Probably horribly.
Are new hotels like this in general? Just building quality getting shoddier?
David
Oct 30, 2021, 4:29 am
#3
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
How new are we talking?
Whether it's hotel rooms, offices, or apartments, it would be rare for a builder to check each and every item in a newly built structure. The first occupants are usually the ones who will find all the things that need to be fixed.
If this hotel has only been open a week or two, I'd bet these items are on some contractor's punch list. Or perhaps more likely, the hotel staff doesn't know about the problems because no guest has mentioned them.
(To be clear, guests shouldn't be responsible for reporting construction errors. But, that's just the reality of how many hotels are open...particularly limited/select-service hotels with smaller staffs.)
As for your questions, I personally wouldn't use one experience to generalize about all newly-built hotels.
Whether it's hotel rooms, offices, or apartments, it would be rare for a builder to check each and every item in a newly built structure. The first occupants are usually the ones who will find all the things that need to be fixed.
If this hotel has only been open a week or two, I'd bet these items are on some contractor's punch list. Or perhaps more likely, the hotel staff doesn't know about the problems because no guest has mentioned them.
(To be clear, guests shouldn't be responsible for reporting construction errors. But, that's just the reality of how many hotels are open...particularly limited/select-service hotels with smaller staffs.)
As for your questions, I personally wouldn't use one experience to generalize about all newly-built hotels.
Oct 30, 2021, 4:15 pm
#4
Join Date: Aug 2020
Location: Somewhere in the Mid-Atlantic
Programs: Hilton Honors Diamond
Posts: 619
I experienced this once. A few years ago I stayed at the HIS Hamburg, NY the first week they opened and it was kind of a mess. At check in I noticed one of the card readers was already ripped off of the mounting that screwed in on to the desk, both of the wire baskets where you put clothes in the room were sitting on the ground since no one ever installed the tracks for them to roll on, the sliding barn door for the bathroom was dragging on the ground and had to be picked up to slide plus there were one or two other things I forget about. From talking with some of the staff, they tried to open ahead of schedule to get some of the summer Niagara tourism and figured they would fix/worry about the issues as they happened.
In terms of hotels in general, it's too broad to say since there is no standard regarding how they are built. Some franchise companies do the build in house via their own construction department (The one place I worked at where this happened it was truly a No Bueno with every corner cut that you could possibly cut. At 15 years old the property's hot tub was already removed due to shoddy work on the heater and piping/plumbing at installation, wall paper falling off the hallway walls, magstripe door locks that were outdated when they were installed and had/still have from what I'm told all kinds of issues with digital key usage, etc.) versus having outside companies do it.
In terms of hotels in general, it's too broad to say since there is no standard regarding how they are built. Some franchise companies do the build in house via their own construction department (The one place I worked at where this happened it was truly a No Bueno with every corner cut that you could possibly cut. At 15 years old the property's hot tub was already removed due to shoddy work on the heater and piping/plumbing at installation, wall paper falling off the hallway walls, magstripe door locks that were outdated when they were installed and had/still have from what I'm told all kinds of issues with digital key usage, etc.) versus having outside companies do it.
Oct 30, 2021, 4:59 pm
#5
Suspended
Join Date: Sep 2020
Programs: Choice/Best Western
Posts: 28
This is a very common occurrence amongst newer cookie cutter chain hotels. Gone are the solid, concrete structures that last for decades in places of newer, faster and cheaper to build plywood structures with cost cutting everywhere. The faster they build and cheaper they spend on it, the more they will make. It also goes into play with furniture, bathrooms, etc that have the build quality of a light duty home over a commercial hotel. They even make prefab hotels that look and feel worn out after a coupe years. Cheap cheap cheap is the name of the game in many cases.
Oct 30, 2021, 5:00 pm
#6
Join Date: Dec 2011
Posts: 309
I've been staying in Home2 recently, around CA.
No issues and decent breakfasts.
No issues and decent breakfasts.
Oct 30, 2021, 5:21 pm
#7
Join Date: Aug 2020
Location: Somewhere in the Mid-Atlantic
Programs: Hilton Honors Diamond
Posts: 619
This is a very common occurrence amongst newer cookie cutter chain hotels. Gone are the solid, concrete structures that last for decades in places of newer, faster and cheaper to build plywood structures with cost cutting everywhere. The faster they build and cheaper they spend on it, the more they will make. It also goes into play with furniture, bathrooms, etc that have the build quality of a light duty home over a commercial hotel.
Oct 30, 2021, 6:58 pm
#8
Original Poster
Join Date: Sep 2008
Posts: 7,875
How new are we talking?
Whether it's hotel rooms, offices, or apartments, it would be rare for a builder to check each and every item in a newly built structure. The first occupants are usually the ones who will find all the things that need to be fixed.
If this hotel has only been open a week or two, I'd bet these items are on some contractor's punch list. Or perhaps more likely, the hotel staff doesn't know about the problems because no guest has mentioned them.
Whether it's hotel rooms, offices, or apartments, it would be rare for a builder to check each and every item in a newly built structure. The first occupants are usually the ones who will find all the things that need to be fixed.
If this hotel has only been open a week or two, I'd bet these items are on some contractor's punch list. Or perhaps more likely, the hotel staff doesn't know about the problems because no guest has mentioned them.
But when you say a checklist-isn't securing the dishwasher basic?
In terms of generalizations, the only one I was thinking of is that Marriott extended stay hotels are better than Hilton ones, in design and build quality.
This hotel has a shower where the knob is directly under the showerhead. However because the shower is not long your hand still gets wet when you turn on the shower. It would actually be better to put the knob underneath the showerhead so your head wouldn't get wet, as it spurts outwards. Marriott does put its knob on the opposite side to the showerhead in Residence Inns but it is so far away your hand doesn't get wet. So, this is just stupid design.
I guess the other generalization is: is build quality worse when it was built during the pandemic?
Oct 31, 2021, 11:37 pm
#10
Moderator: Hilton Honors, Practical Travel Safety Issues & San Francisco
Join Date: Jan 2001
Location: San Francisco CA
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Posts: 11,007
This has moved away from Hilton- centric so I’m closing
As the discussion has moved into shoddy construction of newer hotels for any chain I’m going ahead to close the thread. Thanks for your understanding.
Squeakr
Co Mod Hh
Squeakr
Co Mod Hh