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Old Oct 30, 2021 | 4:15 pm
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The Road Goes On Forever
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Join Date: Aug 2020
Location: Somewhere in the Mid-Atlantic
Programs: Hilton Honors Diamond
Posts: 760
I experienced this once. A few years ago I stayed at the HIS Hamburg, NY the first week they opened and it was kind of a mess. At check in I noticed one of the card readers was already ripped off of the mounting that screwed in on to the desk, both of the wire baskets where you put clothes in the room were sitting on the ground since no one ever installed the tracks for them to roll on, the sliding barn door for the bathroom was dragging on the ground and had to be picked up to slide plus there were one or two other things I forget about. From talking with some of the staff, they tried to open ahead of schedule to get some of the summer Niagara tourism and figured they would fix/worry about the issues as they happened.

In terms of hotels in general, it's too broad to say since there is no standard regarding how they are built. Some franchise companies do the build in house via their own construction department (The one place I worked at where this happened it was truly a No Bueno with every corner cut that you could possibly cut. At 15 years old the property's hot tub was already removed due to shoddy work on the heater and piping/plumbing at installation, wall paper falling off the hallway walls, magstripe door locks that were outdated when they were installed and had/still have from what I'm told all kinds of issues with digital key usage, etc.) versus having outside companies do it.
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