View Poll Results: Concerning the new Hilton "credit" benefit instead of free breakfast
The new credit system is fine as-is but the implementation bugs need to get worked out
9
5.08%
The new credit system is fine, but the monetary amounts need to be increased
13
7.34%
Go back to the previous free breakfast benefit
45
25.42%
Offer Gold/Diamond members their choice of either the credit or free breakfast
110
62.15%
Voters: 177. You may not vote on this poll
May 20, 2021, 12:49 pm
Last edit by: beltway
The most commonly posed question about the new food/beverage benefit, which is now extended through the end of 2022, is how it works for multi-night stays. Here's what we do & don't know:
Official Hilton benefit statement (updated for 2022) with FAQ at end:
Through 2022, we’ll be offering Gold and Diamond members a Daily Food & Beverage Credit at our luxury, full-service, lifestyle and Hilton Garden Inn hotel brands in the U.S. This credit is offered as part of the Hilton Honors MyWay benefits, in place of the prior complimentary continental breakfast.
Starting February 1, 2022, we are also increasing the credit amounts across our full-service and lifestyle brands from $12 to $15 per night, and $15 to $18 per night in select markets.
Traveling with a friend or loved one? You and up to one additional guest registered to the same room will each receive the daily credit. The credit applies to the one guest room in which the Elite member is staying and will be provided for each night of your stay.
You can use the credit towards eligible food and beverage purchases that are charged to your room—any time of day—at designated outlets throughout the property. Refreshing beverages? Check. Appetizer or desert with dinner? Check, check. Breakfast at the restaurant? Sure. Breakfast to go? No problem.
Gold members can choose to receive the Daily Food & Beverage Credit or Bonus Points as part of their Hilton Honors MyWay benefits. Diamond members will receive both the Daily Food & Beverage Credit and 1,000 Bonus Points at all brands listed above except for Hilton Garden Inn, where Diamond members can choose between the credit or 750 Bonus Points. Visit your MyWay profile through your Hilton Honors account online or through the Hilton Honors app to select your preferences before your next stay.
The credit will be applied automatically to your bill for any eligible purchases charged to your room prior to checkout.
Frequently Asked Questions
1. What hotels offer the Hilton Honors complimentary Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is available to Gold and Diamond members at all of Hilton’s luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, replacing the MyWay complimentary continental breakfast benefit.
The brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.
2. When was the Hilton Honors Daily F&B Credit launched?
The Hilton Honors Daily F&B Credit became available to Gold and Diamond members at all of Hilton’s luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States in July 2021.
3. Which members receive the Hilton Honors Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.
Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.
4. What are the Hilton Honors Daily F&B Credit values for each Brand Category?
Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.
A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.
For reference, please find the full list of participating brands below.
Guests staying at Hilton’s brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.
6. How does the Hilton Honors Daily F&B Credit work?
Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay – the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.
Upon hotel check-in, the member’s status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.
7. Will the Hilton Honors Daily F&B Credit accrue across days?
The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.
The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.
8. How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?
Hilton Honors Gold and Diamond members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.
9. Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?
The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.
10. Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?
The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.
11. Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?
Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.
12. Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?
Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.
13. Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?
The Hilton Honors Daily F&B Credit benefit is provided to Diamond and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.
14. Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?
The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.
15. How do members add/register a guest to the reservation?
When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.
16. Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?
The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.
17. Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?
The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.
18. If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?
The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the member’s room.
19. Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?
Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.
20. Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?
Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.
21. Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?
Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.
22. If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?
The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.
23. Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?
No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.
24. When does the credit expire each day?
The credit does not “expire” until the member checks out, however, the daily amount re-sets each day to the maximum daily credit value. Members can use up to the total daily maximum and are responsible for anything beyond that amount.
Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out.
25. How will the F&B Credit work between January 1-February 1, 2022?
Stays that take place between January 1-February 1, 2022 will receive the complimentary Daily F&B Credit amounts announced in 2021. The increased credit amounts for Hilton’s lifestyle and full-service brands will go into effect on February 1, 2022 and beyond.
26. How will the complimentary Daily F&B Credit appear on my hotel bill/folio?
The total eligible Daily F&B Credit amount used and billed to the room during a member’s stay will be automatically applied and appear as one line item per day on a member’s hotel bill/folio, deducted from the total stay cost at the end of their stay.
27. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
28. Is the Daily F&B Credit now a permanent benefit?
In addition to increasing credit amounts across the lifestyle and full-service brands, Hilton Honors is extending the complimentary Daily Food & Beverage Credit into 2022 and will continue to evaluate this benefit to make the best decisions for our members going forward.
- The credit does not accumulate over the duration of your stay. For instance, if you stay for 2 nights at a $15/night property, you cannot use the benefit toward a single $30 purchase at one time.
- Thus, the credit for a given day may only be used on that day. It expires afterward.
- Unfortunately, Hilton has offered no clear explanation of what qualifies as a "day." (FAQ 24 purports to give an answer, but makes no sense.)
- Some properties reportedly apply a "calendar day" rule. For a stay arriving Monday and departing Wednesday (two nights, ergo two credits), this means the credit is available only on Monday (first credit) and Tuesday (second credit), with no option for breakfast use on Wednesday.
- Other properties don't use midnight as the cutoff, but instead allow use of a day's credit until the bar/restaurant closes, even if that occurs early the next calendar day (say, 1am). This interpretation also precludes use for breakfast on the day of departure.
- Neither of these approaches makes logical sense, given that on a one-night stay the credit may be used either on day of arrival or day of departure, per FAQ 8.
- A few properties reportedly use the standard checkin or checkout time as the dividing line: guest arriving Monday has until noon or 3pm Tuesday to use the first day's credit (or whatever the checkin/checkout times for that property are).
Official Hilton benefit statement (updated for 2022) with FAQ at end:
Through 2022, we’ll be offering Gold and Diamond members a Daily Food & Beverage Credit at our luxury, full-service, lifestyle and Hilton Garden Inn hotel brands in the U.S. This credit is offered as part of the Hilton Honors MyWay benefits, in place of the prior complimentary continental breakfast.
Starting February 1, 2022, we are also increasing the credit amounts across our full-service and lifestyle brands from $12 to $15 per night, and $15 to $18 per night in select markets.
Traveling with a friend or loved one? You and up to one additional guest registered to the same room will each receive the daily credit. The credit applies to the one guest room in which the Elite member is staying and will be provided for each night of your stay.
You can use the credit towards eligible food and beverage purchases that are charged to your room—any time of day—at designated outlets throughout the property. Refreshing beverages? Check. Appetizer or desert with dinner? Check, check. Breakfast at the restaurant? Sure. Breakfast to go? No problem.
Gold members can choose to receive the Daily Food & Beverage Credit or Bonus Points as part of their Hilton Honors MyWay benefits. Diamond members will receive both the Daily Food & Beverage Credit and 1,000 Bonus Points at all brands listed above except for Hilton Garden Inn, where Diamond members can choose between the credit or 750 Bonus Points. Visit your MyWay profile through your Hilton Honors account online or through the Hilton Honors app to select your preferences before your next stay.
The credit will be applied automatically to your bill for any eligible purchases charged to your room prior to checkout.
Frequently Asked Questions
1. What hotels offer the Hilton Honors complimentary Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is available to Gold and Diamond members at all of Hilton’s luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, replacing the MyWay complimentary continental breakfast benefit.
The brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.
2. When was the Hilton Honors Daily F&B Credit launched?
The Hilton Honors Daily F&B Credit became available to Gold and Diamond members at all of Hilton’s luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States in July 2021.
3. Which members receive the Hilton Honors Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.
Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.
4. What are the Hilton Honors Daily F&B Credit values for each Brand Category?
Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.
A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.
For reference, please find the full list of participating brands below.
- Waldorf Astoria Hotels & Resorts
- LXR Hotels & Resorts
- Conrad Hotels & Resorts
- Signia by Hilton
- Hilton Hotels & Resorts
- Curio Collection by Hilton
- DoubleTree by Hilton
- Tapestry Collection by Hilton
- Canopy by Hilton
- Motto by Hilton
- Hilton Garden Inn
Guests staying at Hilton’s brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.
6. How does the Hilton Honors Daily F&B Credit work?
Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay – the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.
Upon hotel check-in, the member’s status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.
7. Will the Hilton Honors Daily F&B Credit accrue across days?
The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.
The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.
8. How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?
Hilton Honors Gold and Diamond members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.
9. Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?
The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.
10. Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?
The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.
11. Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?
Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.
12. Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?
Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.
13. Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?
The Hilton Honors Daily F&B Credit benefit is provided to Diamond and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.
14. Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?
The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.
15. How do members add/register a guest to the reservation?
When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.
16. Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?
The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.
17. Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?
The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.
18. If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?
The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the member’s room.
19. Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?
Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.
20. Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?
Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.
21. Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?
Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.
22. If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?
The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.
23. Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?
No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.
24. When does the credit expire each day?
The credit does not “expire” until the member checks out, however, the daily amount re-sets each day to the maximum daily credit value. Members can use up to the total daily maximum and are responsible for anything beyond that amount.
Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out.
25. How will the F&B Credit work between January 1-February 1, 2022?
Stays that take place between January 1-February 1, 2022 will receive the complimentary Daily F&B Credit amounts announced in 2021. The increased credit amounts for Hilton’s lifestyle and full-service brands will go into effect on February 1, 2022 and beyond.
26. How will the complimentary Daily F&B Credit appear on my hotel bill/folio?
The total eligible Daily F&B Credit amount used and billed to the room during a member’s stay will be automatically applied and appear as one line item per day on a member’s hotel bill/folio, deducted from the total stay cost at the end of their stay.
27. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
28. Is the Daily F&B Credit now a permanent benefit?
In addition to increasing credit amounts across the lifestyle and full-service brands, Hilton Honors is extending the complimentary Daily Food & Beverage Credit into 2022 and will continue to evaluate this benefit to make the best decisions for our members going forward.
Hilton's new U.S. Hotels Daily Food & Beverage Credit for Elite members thru 2021
Dec 2, 2021, 10:01 am
#1606
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,612
First Hilton stay in the US - since this was implemented. What a disaster. I bought something at the bar on the Night I arrived - but this didn’t count towards my $12 a day
because that $12 per day only starts the next day.
And only $12 each specific day. Can’t be combined over the multiple days. So for two nights, does that mean the day you arrive, the next day or the day you leave?? I had quite the conversation with the front desk upon checkout. I’m sure he was tired with dealing with me and just gave me $24 credit / but it shouldn’t be that hard.
because that $12 per day only starts the next day.
And only $12 each specific day. Can’t be combined over the multiple days. So for two nights, does that mean the day you arrive, the next day or the day you leave?? I had quite the conversation with the front desk upon checkout. I’m sure he was tired with dealing with me and just gave me $24 credit / but it shouldn’t be that hard.
On a two night stay you use the credit each day -- it is not easy for the hotel but you should be able to have breakfast after the first night and drinks / food any time later that day. Again it is not easy for the hotel but that is how it works. We stayed 5 nights at a hotel on vacation a few weeks ago and never did any breakfast - and ended up with 5 $24 credits at the bar / restaurant.
My biggest issue with the program is the problems associated with it and how it seems to always require. My second biggest issue is that I would prefer the breakfast benefit.
If they are going to keep this they need to make it work easily for both the hotels and customers. I would suggest a credit for the number of nights applied at the start of the reservation (wishful thinking) that can be used throughout the stay. So for example 5 nights / 2 people at a Hilton/DT it would be a $120 F&B credit for the stay.
Dec 2, 2021, 12:56 pm
#1607
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,579
I know you're trying to be helpful, but that is the absurdity of this program I ranted about recently, one a two night stay you're typically at a hotel for 3 days, when do the credits apply, because the problem is they are not actually a daily credit, they are actually a nightly credit.
On a stay I had last month I think the hotel was kind to me because they gave me a credit on night two for $30 (two people x $15), then on morning of day 3 they gave me another $20-some credit, it seems they could have said I didn't use any of my first daily or nightly or whatever you want to call it credit since I didn't spend anything until night 2.
On a stay I had last month I think the hotel was kind to me because they gave me a credit on night two for $30 (two people x $15), then on morning of day 3 they gave me another $20-some credit, it seems they could have said I didn't use any of my first daily or nightly or whatever you want to call it credit since I didn't spend anything until night 2.
Dec 2, 2021, 2:14 pm
#1608
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,234
I think aggregating the credit for the entire stay, and use-it-whenever-you-want is obviously the easiest for everyone, but the additional flexibility makes it more expensive for the hotel as there will be less breakage. At that point, they may prefer to just go back to breakfast only (which has its own share of breakage).
Or they could say that each daily credit can be used between 12pm one day and 12pm the following day. That would allow you to use the full credit in one day on a 2-day stay (but not as part of one transaction), but also let you choose whether to maybe use it toward dinner or a cocktail on the arrival day and breakfast on the departure day. This shouldn't be THAT hard to automate.
Anything else really doesn't make sense.
Or they could say that each daily credit can be used between 12pm one day and 12pm the following day. That would allow you to use the full credit in one day on a 2-day stay (but not as part of one transaction), but also let you choose whether to maybe use it toward dinner or a cocktail on the arrival day and breakfast on the departure day. This shouldn't be THAT hard to automate.
Anything else really doesn't make sense.
Dec 2, 2021, 3:59 pm
#1609
Join Date: Feb 2003
Location: On strike
Posts: 8,135
I know you're trying to be helpful, but that is the absurdity of this program I ranted about recently, one a two night stay you're typically at a hotel for 3 days, when do the credits apply, because the problem is they are not actually a daily credit, they are actually a nightly credit.
It's one thing that the geniuses at corporate HQ didn't spot this unresolved issue before they rolled out the program. It's something else (and disgraceful) that they've resolutely refused to issue clear guidance after having this problem brought to their attention.
Dec 2, 2021, 5:03 pm
#1610
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,612
I know you're trying to be helpful, but that is the absurdity of this program I ranted about recently, one a two night stay you're typically at a hotel for 3 days, when do the credits apply, because the problem is they are not actually a daily credit, they are actually a nightly credit.
On a stay I had last month I think the hotel was kind to me because they gave me a credit on night two for $30 (two people x $15), then on morning of day 3 they gave me another $20-some credit, it seems they could have said I didn't use any of my first daily or nightly or whatever you want to call it credit since I didn't spend anything until night 2.
On a stay I had last month I think the hotel was kind to me because they gave me a credit on night two for $30 (two people x $15), then on morning of day 3 they gave me another $20-some credit, it seems they could have said I didn't use any of my first daily or nightly or whatever you want to call it credit since I didn't spend anything until night 2.
After asking multiple HH reps in various channels to clarify this point (and posting about it here), I gave up. Hilton has absolutely decided not to clarify this point, resulting in idiocies such as properties refusing to let guests use the credit for breakfast on the day of departure.
It's one thing that the geniuses at corporate HQ didn't spot this unresolved issue before they rolled out the program. It's something else (and disgraceful) that they've resolutely refused to issue clear guidance after having this problem brought to their attention.
It's one thing that the geniuses at corporate HQ didn't spot this unresolved issue before they rolled out the program. It's something else (and disgraceful) that they've resolutely refused to issue clear guidance after having this problem brought to their attention.
I am by no means an apologist for Hilton - but if someone at the desk says that F&B for a two night stay is one credit they are wrong. And they need to fix your bill. But if you don't use your second nights credit because you thought drinks and breakfast counted for two nights, those are not the new (bad) rules.
I said earlier I think the way to do it if they want to move this way it must be a credit for the entire stay - easier for the hotel and the customer.
Dec 2, 2021, 5:15 pm
#1611
Join Date: May 2005
Posts: 4,872
After asking multiple HH reps in various channels to clarify this point (and posting about it here), I gave up. Hilton has absolutely decided not to clarify this point, resulting in idiocies such as properties refusing to let guests use the credit for breakfast on the day of departure.
It's one thing that the geniuses at corporate HQ didn't spot this unresolved issue before they rolled out the program. It's something else (and disgraceful) that they've resolutely refused to issue clear guidance after having this problem brought to their attention.
It's one thing that the geniuses at corporate HQ didn't spot this unresolved issue before they rolled out the program. It's something else (and disgraceful) that they've resolutely refused to issue clear guidance after having this problem brought to their attention.
Dec 2, 2021, 5:32 pm
#1612
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
Who in their right mind does not think this new, enhanced (that WE asked for LOL) system is a shambles? Just reading these posts gets my blood pressure up. While in the short term it might help their bottom line, in the long term how many Hilton faithful will they lose? News flash: there are other chains out there, and while their benefits might not be any better, at least they screw us without aggravation. Aggravation. I'll say it again...AGGRAVATION. Hilton has no idea how that impacts what should be a peaceful or productive leisure or business stay.
Dec 2, 2021, 6:17 pm
#1613
Join Date: Aug 2020
Location: Somewhere in the Mid-Atlantic
Programs: Hilton Honors Diamond
Posts: 619
While in the short term it might help their bottom line, in the long term how many Hilton faithful will they lose? News flash: there are other chains out there, and while their benefits might not be any better, at least they screw us without aggravation. Aggravation. I'll say it again...AGGRAVATION. Hilton has no idea how that impacts what should be a peaceful or productive leisure or business stay.
Occupancy, RevPar and ADR are all way up right now across the board. Hilton is not losing anyone. If this does provide the increased margins that franchisees are looking for, they're only going to demand similar opportunities from the parent companies of the other brands that they have properties with. The franchisee has the power right now with how one company can have a full portfolio of brands with all of the major players under one roof. Not the parent company, not the travelling public and sure as hell not the employees.
The average traveler has no clue about the app, benefits, credits - how to use/not use them, etc. While it may tick off an ultra niche minority of people on this site, for 99% of HH members this is a non-issue.
There have been webinars for properties over the past month or two about how this credit process is going to become more automated. What do you think that tells you about the future of the credit in general?
Dec 2, 2021, 6:36 pm
#1614
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
Not being an "insider" like you I really don't know. But I DO know what it means to an ordinary joe (Jane?) like me. I split our stays between Hilton and Marriott. I used to know...exactly...what the benefits were or were not at each. And I could make intelligent decisions as to where to stay, how to compare for each trip. What I do not want to do now is fight at check-in to have the "benefit" explained (and I have already been mislead, the check-in person told me something that the check-out person said was wrong)...I do not want to fight at check-out to get what I thought I was going to get. I do not want to pay out of pocket for what used to be free.
If the credit becomes more automated, what exactly does that mean? If it means less aggravation, I'm all for it. Can you please explain to me and other lay people what that means?
If the credit becomes more automated, what exactly does that mean? If it means less aggravation, I'm all for it. Can you please explain to me and other lay people what that means?
Dec 2, 2021, 6:49 pm
#1615
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
“Want the discount/voucher benefit, use the Hilton app”? Much smaller companies than Hilton have managed to have this kind of thing done faster. If they do it the way at least one smaller hotel company has done it, additional breakage can be designed in by that approach and otherwise.
Dec 2, 2021, 6:50 pm
#1616
Join Date: Aug 1999
Location: Washington State
Posts: 1,777
I find it interesting that so many people are defending Hiltons cuts by saying they need to make money. I don't think you'd have that same attitude if your boss came to you and told you they needed to cut your benefits. It's easy to say who cares when it's somebody else, or if it doesn't matter to you.
Dec 2, 2021, 7:21 pm
#1617
Join Date: Aug 2020
Location: Somewhere in the Mid-Atlantic
Programs: Hilton Honors Diamond
Posts: 619
Not being an "insider" like you I really don't know. But I DO know what it means to an ordinary joe (Jane?) like me. I split our stays between Hilton and Marriott. I used to know...exactly...what the benefits were or were not at each. And I could make intelligent decisions as to where to stay, how to compare for each trip. What I do not want to do now is fight at check-in to have the "benefit" explained (and I have already been mislead, the check-in person told me something that the check-out person said was wrong)...I do not want to fight at check-out to get what I thought I was going to get. I do not want to pay out of pocket for what used to be free.
If the credit becomes more automated, what exactly does that mean? If it means less aggravation, I'm all for it. Can you please explain to me and other lay people what that means?
If the credit becomes more automated, what exactly does that mean? If it means less aggravation, I'm all for it. Can you please explain to me and other lay people what that means?
I can't really explain it because it would start to get into proprietary things that I won't discuss publicly but if this works like they want it to work it will simplify the backend of the process and make it easier for everyone. Stay tuned.
Dec 2, 2021, 8:11 pm
#1618
Join Date: Feb 2000
Location: Columbia, SC
Programs: a little here, a little there
Posts: 1,443
I mean, I would rather have the breakfast, but at least some of the Hiltons I have stayed at recently let me take the credit at the "convenience shop", so I have stocked up on Halloween candy, and now stocking stuffers!
Dec 2, 2021, 8:14 pm
#1619
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
I love using the credit at the convenience shop at the Palmer House on stays there. I stock up on the famous brownies and bring them back to the office staff to enjoy.
Dec 2, 2021, 8:24 pm
#1620
Join Date: Jul 2000
Location: Roanoke, VA
Programs: DL Gold Hilton Gold
Posts: 2,436
Staying at HGI Austin North this weekend with three total rooms reserved - good rate for the holidays - I was surprised that they have the breakfast vouchers instead of the dollar credit. I wonder if they never changed or if they decided to bring back the vouchers. Anyone else see this?
RE the good old days....do you remember the 5/10/15/20 promo that ran more than once? Within a given period of time, first stay earned 5K bonus points, next one 10K, next one 15K, last one 20K. 50K bonus points for four stays. I know I did that one at least twice - got me halfway to a six night stay in Hawaii!
RE the good old days....do you remember the 5/10/15/20 promo that ran more than once? Within a given period of time, first stay earned 5K bonus points, next one 10K, next one 15K, last one 20K. 50K bonus points for four stays. I know I did that one at least twice - got me halfway to a six night stay in Hawaii!
ALSO...at the HGI Austin North - the breakfast coupons had specs printed on the back indicating that the coupon could also be exchanged for $10 at the pantry in lieu of the breakfast. We had two unused coupons because of family members who had an early flight - so we got some items from the pantry at checkout.