View Poll Results: Concerning the new Hilton "credit" benefit instead of free breakfast
The new credit system is fine as-is but the implementation bugs need to get worked out
9
5.08%
The new credit system is fine, but the monetary amounts need to be increased
13
7.34%
Go back to the previous free breakfast benefit
45
25.42%
Offer Gold/Diamond members their choice of either the credit or free breakfast
110
62.15%
Voters: 177. You may not vote on this poll
May 20, 2021, 12:49 pm
Last edit by: beltway
The most commonly posed question about the new food/beverage benefit, which is now extended through the end of 2022, is how it works for multi-night stays. Here's what we do & don't know:
Official Hilton benefit statement (updated for 2022) with FAQ at end:
Through 2022, we’ll be offering Gold and Diamond members a Daily Food & Beverage Credit at our luxury, full-service, lifestyle and Hilton Garden Inn hotel brands in the U.S. This credit is offered as part of the Hilton Honors MyWay benefits, in place of the prior complimentary continental breakfast.
Starting February 1, 2022, we are also increasing the credit amounts across our full-service and lifestyle brands from $12 to $15 per night, and $15 to $18 per night in select markets.
Traveling with a friend or loved one? You and up to one additional guest registered to the same room will each receive the daily credit. The credit applies to the one guest room in which the Elite member is staying and will be provided for each night of your stay.
You can use the credit towards eligible food and beverage purchases that are charged to your room—any time of day—at designated outlets throughout the property. Refreshing beverages? Check. Appetizer or desert with dinner? Check, check. Breakfast at the restaurant? Sure. Breakfast to go? No problem.
Gold members can choose to receive the Daily Food & Beverage Credit or Bonus Points as part of their Hilton Honors MyWay benefits. Diamond members will receive both the Daily Food & Beverage Credit and 1,000 Bonus Points at all brands listed above except for Hilton Garden Inn, where Diamond members can choose between the credit or 750 Bonus Points. Visit your MyWay profile through your Hilton Honors account online or through the Hilton Honors app to select your preferences before your next stay.
The credit will be applied automatically to your bill for any eligible purchases charged to your room prior to checkout.
Frequently Asked Questions
1. What hotels offer the Hilton Honors complimentary Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is available to Gold and Diamond members at all of Hilton’s luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, replacing the MyWay complimentary continental breakfast benefit.
The brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.
2. When was the Hilton Honors Daily F&B Credit launched?
The Hilton Honors Daily F&B Credit became available to Gold and Diamond members at all of Hilton’s luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States in July 2021.
3. Which members receive the Hilton Honors Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.
Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.
4. What are the Hilton Honors Daily F&B Credit values for each Brand Category?
Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.
A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.
For reference, please find the full list of participating brands below.
Guests staying at Hilton’s brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.
6. How does the Hilton Honors Daily F&B Credit work?
Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay – the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.
Upon hotel check-in, the member’s status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.
7. Will the Hilton Honors Daily F&B Credit accrue across days?
The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.
The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.
8. How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?
Hilton Honors Gold and Diamond members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.
9. Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?
The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.
10. Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?
The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.
11. Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?
Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.
12. Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?
Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.
13. Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?
The Hilton Honors Daily F&B Credit benefit is provided to Diamond and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.
14. Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?
The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.
15. How do members add/register a guest to the reservation?
When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.
16. Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?
The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.
17. Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?
The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.
18. If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?
The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the member’s room.
19. Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?
Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.
20. Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?
Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.
21. Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?
Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.
22. If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?
The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.
23. Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?
No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.
24. When does the credit expire each day?
The credit does not “expire” until the member checks out, however, the daily amount re-sets each day to the maximum daily credit value. Members can use up to the total daily maximum and are responsible for anything beyond that amount.
Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out.
25. How will the F&B Credit work between January 1-February 1, 2022?
Stays that take place between January 1-February 1, 2022 will receive the complimentary Daily F&B Credit amounts announced in 2021. The increased credit amounts for Hilton’s lifestyle and full-service brands will go into effect on February 1, 2022 and beyond.
26. How will the complimentary Daily F&B Credit appear on my hotel bill/folio?
The total eligible Daily F&B Credit amount used and billed to the room during a member’s stay will be automatically applied and appear as one line item per day on a member’s hotel bill/folio, deducted from the total stay cost at the end of their stay.
27. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
28. Is the Daily F&B Credit now a permanent benefit?
In addition to increasing credit amounts across the lifestyle and full-service brands, Hilton Honors is extending the complimentary Daily Food & Beverage Credit into 2022 and will continue to evaluate this benefit to make the best decisions for our members going forward.
- The credit does not accumulate over the duration of your stay. For instance, if you stay for 2 nights at a $15/night property, you cannot use the benefit toward a single $30 purchase at one time.
- Thus, the credit for a given day may only be used on that day. It expires afterward.
- Unfortunately, Hilton has offered no clear explanation of what qualifies as a "day." (FAQ 24 purports to give an answer, but makes no sense.)
- Some properties reportedly apply a "calendar day" rule. For a stay arriving Monday and departing Wednesday (two nights, ergo two credits), this means the credit is available only on Monday (first credit) and Tuesday (second credit), with no option for breakfast use on Wednesday.
- Other properties don't use midnight as the cutoff, but instead allow use of a day's credit until the bar/restaurant closes, even if that occurs early the next calendar day (say, 1am). This interpretation also precludes use for breakfast on the day of departure.
- Neither of these approaches makes logical sense, given that on a one-night stay the credit may be used either on day of arrival or day of departure, per FAQ 8.
- A few properties reportedly use the standard checkin or checkout time as the dividing line: guest arriving Monday has until noon or 3pm Tuesday to use the first day's credit (or whatever the checkin/checkout times for that property are).
Official Hilton benefit statement (updated for 2022) with FAQ at end:
Through 2022, we’ll be offering Gold and Diamond members a Daily Food & Beverage Credit at our luxury, full-service, lifestyle and Hilton Garden Inn hotel brands in the U.S. This credit is offered as part of the Hilton Honors MyWay benefits, in place of the prior complimentary continental breakfast.
Starting February 1, 2022, we are also increasing the credit amounts across our full-service and lifestyle brands from $12 to $15 per night, and $15 to $18 per night in select markets.
Traveling with a friend or loved one? You and up to one additional guest registered to the same room will each receive the daily credit. The credit applies to the one guest room in which the Elite member is staying and will be provided for each night of your stay.
You can use the credit towards eligible food and beverage purchases that are charged to your room—any time of day—at designated outlets throughout the property. Refreshing beverages? Check. Appetizer or desert with dinner? Check, check. Breakfast at the restaurant? Sure. Breakfast to go? No problem.
Gold members can choose to receive the Daily Food & Beverage Credit or Bonus Points as part of their Hilton Honors MyWay benefits. Diamond members will receive both the Daily Food & Beverage Credit and 1,000 Bonus Points at all brands listed above except for Hilton Garden Inn, where Diamond members can choose between the credit or 750 Bonus Points. Visit your MyWay profile through your Hilton Honors account online or through the Hilton Honors app to select your preferences before your next stay.
The credit will be applied automatically to your bill for any eligible purchases charged to your room prior to checkout.
Frequently Asked Questions
1. What hotels offer the Hilton Honors complimentary Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is available to Gold and Diamond members at all of Hilton’s luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, replacing the MyWay complimentary continental breakfast benefit.
The brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.
2. When was the Hilton Honors Daily F&B Credit launched?
The Hilton Honors Daily F&B Credit became available to Gold and Diamond members at all of Hilton’s luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States in July 2021.
3. Which members receive the Hilton Honors Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.
Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.
4. What are the Hilton Honors Daily F&B Credit values for each Brand Category?
Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.
A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.
For reference, please find the full list of participating brands below.
- Waldorf Astoria Hotels & Resorts
- LXR Hotels & Resorts
- Conrad Hotels & Resorts
- Signia by Hilton
- Hilton Hotels & Resorts
- Curio Collection by Hilton
- DoubleTree by Hilton
- Tapestry Collection by Hilton
- Canopy by Hilton
- Motto by Hilton
- Hilton Garden Inn
Guests staying at Hilton’s brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.
6. How does the Hilton Honors Daily F&B Credit work?
Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay – the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.
Upon hotel check-in, the member’s status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.
7. Will the Hilton Honors Daily F&B Credit accrue across days?
The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.
The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.
8. How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?
Hilton Honors Gold and Diamond members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.
9. Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?
The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.
10. Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?
The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.
11. Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?
Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.
12. Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?
Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.
13. Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?
The Hilton Honors Daily F&B Credit benefit is provided to Diamond and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.
14. Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?
The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.
15. How do members add/register a guest to the reservation?
When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.
16. Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?
The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.
17. Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?
The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.
18. If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?
The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the member’s room.
19. Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?
Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.
20. Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?
Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.
21. Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?
Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.
22. If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?
The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.
23. Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?
No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.
24. When does the credit expire each day?
The credit does not “expire” until the member checks out, however, the daily amount re-sets each day to the maximum daily credit value. Members can use up to the total daily maximum and are responsible for anything beyond that amount.
Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out.
25. How will the F&B Credit work between January 1-February 1, 2022?
Stays that take place between January 1-February 1, 2022 will receive the complimentary Daily F&B Credit amounts announced in 2021. The increased credit amounts for Hilton’s lifestyle and full-service brands will go into effect on February 1, 2022 and beyond.
26. How will the complimentary Daily F&B Credit appear on my hotel bill/folio?
The total eligible Daily F&B Credit amount used and billed to the room during a member’s stay will be automatically applied and appear as one line item per day on a member’s hotel bill/folio, deducted from the total stay cost at the end of their stay.
27. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
28. Is the Daily F&B Credit now a permanent benefit?
In addition to increasing credit amounts across the lifestyle and full-service brands, Hilton Honors is extending the complimentary Daily Food & Beverage Credit into 2022 and will continue to evaluate this benefit to make the best decisions for our members going forward.
Hilton's new U.S. Hotels Daily Food & Beverage Credit for Elite members thru 2021
Dec 3, 2021, 6:06 am
#1621
Join Date: Dec 2015
Posts: 393
Stayed at Grand Wailea a couple weeks ago. This was a 2 night stay on back to back reservations.
Day 1 of checking. $22 Lunch was credited on the folio for the first reservation.
Day 2 breakfast (this didn't apply to the first reservation, but was put on the second reservation.
Day 2 dinner/Day 3 breakfast. Full $50 (2x$25 was applied to the second reservation.
Since we didn't use the full $50 credit for the first reservation, I was going to ask the front desk rep to move the Day 2 breakfast to the first reservation and then apply the missing credit. However, the rep said I can just add the missing credit to the 2nd reservation. So, we got out full $100 for a 2-night stay.
Couple interesting things. rep joked that the new system gives them more job security. She also says that this will start to be automatically applied in the future. Not sure what that means. If Hilton would just allow any missing credit to roll over until the stay is over, that would solve at least some of admin challenges.
As far as the breakfast, for $25, you can get a coffee/breakfast sandwich/fried potatoes. I believe that was $18 + the 50 cents they charge for water + tax + tip which will get you to $25. I can't comment on how the Diamond breakfast was here before. Personally, I would have preferred the continental spread we had at Doubletree Hilo a couple years back.
Day 1 of checking. $22 Lunch was credited on the folio for the first reservation.
Day 2 breakfast (this didn't apply to the first reservation, but was put on the second reservation.
Day 2 dinner/Day 3 breakfast. Full $50 (2x$25 was applied to the second reservation.
Since we didn't use the full $50 credit for the first reservation, I was going to ask the front desk rep to move the Day 2 breakfast to the first reservation and then apply the missing credit. However, the rep said I can just add the missing credit to the 2nd reservation. So, we got out full $100 for a 2-night stay.
Couple interesting things. rep joked that the new system gives them more job security. She also says that this will start to be automatically applied in the future. Not sure what that means. If Hilton would just allow any missing credit to roll over until the stay is over, that would solve at least some of admin challenges.
As far as the breakfast, for $25, you can get a coffee/breakfast sandwich/fried potatoes. I believe that was $18 + the 50 cents they charge for water + tax + tip which will get you to $25. I can't comment on how the Diamond breakfast was here before. Personally, I would have preferred the continental spread we had at Doubletree Hilo a couple years back.
Dec 3, 2021, 9:51 am
#1622
Join Date: Aug 2017
Programs: Hilton Diamond, IHG Spire Ambassador, Global Entry
Posts: 2,820
Understand a few facts:
Occupancy, RevPar and ADR are all way up right now across the board. Hilton is not losing anyone. If this does provide the increased margins that franchisees are looking for, they're only going to demand similar opportunities from the parent companies of the other brands that they have properties with. The franchisee has the power right now with how one company can have a full portfolio of brands with all of the major players under one roof. Not the parent company, not the travelling public and sure as hell not the employees.
The average traveler has no clue about the app, benefits, credits - how to use/not use them, etc. While it may tick off an ultra niche minority of people on this site, for 99% of HH members this is a non-issue.
There have been webinars for properties over the past month or two about how this credit process is going to become more automated. What do you think that tells you about the future of the credit in general?
Occupancy, RevPar and ADR are all way up right now across the board. Hilton is not losing anyone. If this does provide the increased margins that franchisees are looking for, they're only going to demand similar opportunities from the parent companies of the other brands that they have properties with. The franchisee has the power right now with how one company can have a full portfolio of brands with all of the major players under one roof. Not the parent company, not the travelling public and sure as hell not the employees.
The average traveler has no clue about the app, benefits, credits - how to use/not use them, etc. While it may tick off an ultra niche minority of people on this site, for 99% of HH members this is a non-issue.
There have been webinars for properties over the past month or two about how this credit process is going to become more automated. What do you think that tells you about the future of the credit in general?
Having spent many years in a large corporation, I've been involved in a lot of tests. Often, they are half-baked at launch, but there is an important theory or goal at play that overrides a lot of sensible pieces. If you're trying to get your feedback heard it needs to be more purposeful than "I hate change, I hate it because the IT isn't there, or the big, evil, business should be spending more money on its cost structure".
Dec 3, 2021, 9:59 am
#1623
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
Understand a few facts:
Occupancy, RevPar and ADR are all way up right now across the board. Hilton is not losing anyone. If this does provide the increased margins that franchisees are looking for, they're only going to demand similar opportunities from the parent companies of the other brands that they have properties with. The franchisee has the power right now with how one company can have a full portfolio of brands with all of the major players under one roof. Not the parent company, not the travelling public and sure as hell not the employees.
The average traveler has no clue about the app, benefits, credits - how to use/not use them, etc. While it may tick off an ultra niche minority of people on this site, for 99% of HH members this is a non-issue.
There have been webinars for properties over the past month or two about how this credit process is going to become more automated. What do you think that tells you about the future of the credit in general?
Occupancy, RevPar and ADR are all way up right now across the board. Hilton is not losing anyone. If this does provide the increased margins that franchisees are looking for, they're only going to demand similar opportunities from the parent companies of the other brands that they have properties with. The franchisee has the power right now with how one company can have a full portfolio of brands with all of the major players under one roof. Not the parent company, not the travelling public and sure as hell not the employees.
The average traveler has no clue about the app, benefits, credits - how to use/not use them, etc. While it may tick off an ultra niche minority of people on this site, for 99% of HH members this is a non-issue.
There have been webinars for properties over the past month or two about how this credit process is going to become more automated. What do you think that tells you about the future of the credit in general?
I fully expect this to be rolled out more concretely with the credit process more automated, per your comment on webinars. I think Hilton corporate and franchisees only consider this program a success.
Dec 3, 2021, 9:26 pm
#1624
Join Date: May 2005
Posts: 4,865
This post underscores what happens when a travel provider like HH fails to use its SM reps in a manner that prevents information like this from being released by third parties first. I'll again use the Southwest example...they actively work with their reps on this forum to share information as early as possible, seek feedback, and try to head off problems in advance. In fact, one of their senior digital products staff frequently posts beta projects and seeks related feedback. This customer-centric approach likely could avoid debacles like this f&b mess.
Dec 3, 2021, 11:03 pm
#1625
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), KQ Asante Gold (ST+), Hilton Diamond, IHG Diamond, Marriott Gold
Posts: 1,510
Dec 4, 2021, 6:11 am
#1626
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Can’t speak for this thread being around indefinitely. However, the subject will remain as: hotels want the breakfast budget to be less of a drag on their income statement; this is a way to try to do just that; and this is a monkey-see-monkey-do industry that becomes only more so as market concentration/power increases to the detriment of consumers (and even to the detriment of the average hotel employee).
Expect more automation of this thing, because it’s an investment that is intended to spread.
Expect more automation of this thing, because it’s an investment that is intended to spread.
Dec 4, 2021, 6:33 am
#1627
Join Date: Aug 2017
Programs: Hilton Diamond, IHG Spire Ambassador, Global Entry
Posts: 2,820
I would bet even more on them trying to see how much spend it can deliver. If I was a restaurant/hotel, I would probably be more interested in people buying my dinner vs breakfast. How many times is a breakfast bill more expensive than dinner? Bottles of wine, seafood, steaks, etc. That's your flagship meal. What better way to get people there? Even if the credit was used just for alcohol, I would assume a hotel would still come out ahead vs a breakfast.
Dec 4, 2021, 6:36 am
#1628
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Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Operating a restaurant for dinner is more expensive for hotels than operating a facility for breakfast. And when people are even lamenting the quality of the breakfast at these Hilton hotels going cheap on breakfast, what should we expect from dinner from cheap Hilton restaurants?
Labor costs may be a pretty poor excuse for what’s going on with hotel breakfasts. How are wages rising in the industry? Not as strongly as elsewhere in the economy. And it’s foodstuff that seems to have risen faster in prices during this year than hotel wages around the cheaper Hilton properties.
Labor costs may be a pretty poor excuse for what’s going on with hotel breakfasts. How are wages rising in the industry? Not as strongly as elsewhere in the economy. And it’s foodstuff that seems to have risen faster in prices during this year than hotel wages around the cheaper Hilton properties.
Last edited by GUWonder; Dec 4, 2021 at 6:45 am
Dec 4, 2021, 7:10 am
#1629
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
While you aren't necessarily wrong, I believe there is much more at play. The elephant in the room is labor costs. There is little to no chance that it gets better anytime soon for hotels. Just from my perspective, I've been to a bunch of hotels where the breakfast is absolutely slammed (because it is included for many people) meanwhile, lunch and dinner are lopsided in that traffic. It would make sense to me to see how you can spread out that business and maximize the labor you do have. If the credit isn't for breakfast only, it would make sense that breakfast wouldn't be the most popular meal there.
I would bet even more on them trying to see how much spend it can deliver. If I was a restaurant/hotel, I would probably be more interested in people buying my dinner vs breakfast. How many times is a breakfast bill more expensive than dinner? Bottles of wine, seafood, steaks, etc. That's your flagship meal. What better way to get people there? Even if the credit was used just for alcohol, I would assume a hotel would still come out ahead vs a breakfast.
I would bet even more on them trying to see how much spend it can deliver. If I was a restaurant/hotel, I would probably be more interested in people buying my dinner vs breakfast. How many times is a breakfast bill more expensive than dinner? Bottles of wine, seafood, steaks, etc. That's your flagship meal. What better way to get people there? Even if the credit was used just for alcohol, I would assume a hotel would still come out ahead vs a breakfast.
https://www.bloomberg.com/opinion/articles/2021-11-18/the-great-resignation-is-great-for-low-paid-workers?utm_campaign
When staffing is this weak, there’s one obvious result (per your comment)
Dec 4, 2021, 8:03 am
#1630
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Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Thank you for the compliment, but it’s not necessary,
Labor quits more when the wages are such that the employment with the employer/industry is not good and an opportunity cost in itself as other employment opportunities are better for better wages and working conditions than being a “stand by your man” type.
The elephant in the breakfast rooms are the food costs. Lard is up a huge percentage during the pandemic. And other food products like chicken, beef and more have gone up substantially too. Even the price of carbs has risen.
Cheap hotel owners are squeezing on labor costs and don’t like what they see with food prices.
Labor quits more when the wages are such that the employment with the employer/industry is not good and an opportunity cost in itself as other employment opportunities are better for better wages and working conditions than being a “stand by your man” type.
The elephant in the breakfast rooms are the food costs. Lard is up a huge percentage during the pandemic. And other food products like chicken, beef and more have gone up substantially too. Even the price of carbs has risen.
Cheap hotel owners are squeezing on labor costs and don’t like what they see with food prices.
Dec 4, 2021, 8:12 am
#1631
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
Proves my point lol
Read the article. As others have pointed out to you, labor is getting expensive for hospitality in particular. Hotels have to operate within this constraint either by cutting or changing services that require labor. It’s pretty straightforward.
Read the article. As others have pointed out to you, labor is getting expensive for hospitality in particular. Hotels have to operate within this constraint either by cutting or changing services that require labor. It’s pretty straightforward.
Dec 4, 2021, 8:13 am
#1632
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Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I’ve already read the opinion piece weeks ago. 
Dec 4, 2021, 8:17 am
#1633
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
Dec 4, 2021, 9:48 am
#1634
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,579
Occupancy, 3 months ending September 30 - 2019 - 79.1% 2021 - 64.3% -> almost 15% less rooms are occupied
ADR, 3 months ending September 30 - 2019 - $145.11 2021 - $140.57 -> For the 15% less rooms being occupied, the hotels are getting a lower room rate for them
RevPAR, 3 months ending September 30 - 2019 - $114.76 2021 - $90.39 -> Well, this is just multiplying the first two together, it's horrible, for each room in the hotel the hotels are collecting 21% less revenue
Comparing the 9-month YTD for 2019 vs. 2021 is even more awful for the hotels. Hilton has clearly lost a lot of customers relative to pre-Covid times and is nowhere near recovering to pre-pandemic levels. There are less customers paying lower rates (despite inflation) for their rooms.
Dec 4, 2021, 11:08 am
#1635
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,888
Looking at a comparison of Hilton's Q3 2019 (pre-Covid) and Hilton's Q3 2021 (most recent publicly available information):
Occupancy, 3 months ending September 30 - 2019 - 79.1% 2021 - 64.3% -> almost 15% less rooms are occupied
ADR, 3 months ending September 30 - 2019 - $145.11 2021 - $140.57 -> For the 15% less rooms being occupied, the hotels are getting a lower room rate for them
RevPAR, 3 months ending September 30 - 2019 - $114.76 2021 - $90.39 -> Well, this is just multiplying the first two together, it's horrible, for each room in the hotel the hotels are collecting 21% less revenue
Comparing the 9-month YTD for 2019 vs. 2021 is even more awful for the hotels. Hilton has clearly lost a lot of customers relative to pre-Covid times and is nowhere near recovering to pre-pandemic levels. There are less customers paying lower rates (despite inflation) for their rooms.
Occupancy, 3 months ending September 30 - 2019 - 79.1% 2021 - 64.3% -> almost 15% less rooms are occupied
ADR, 3 months ending September 30 - 2019 - $145.11 2021 - $140.57 -> For the 15% less rooms being occupied, the hotels are getting a lower room rate for them
RevPAR, 3 months ending September 30 - 2019 - $114.76 2021 - $90.39 -> Well, this is just multiplying the first two together, it's horrible, for each room in the hotel the hotels are collecting 21% less revenue
Comparing the 9-month YTD for 2019 vs. 2021 is even more awful for the hotels. Hilton has clearly lost a lot of customers relative to pre-Covid times and is nowhere near recovering to pre-pandemic levels. There are less customers paying lower rates (despite inflation) for their rooms.
