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Embassy Suites by Hilton St Augustine Beach Oceanfront Resort {US-FL}

Embassy Suites by Hilton St Augustine Beach Oceanfront Resort {US-FL}

Old Jun 16, 20, 10:26 am
  #1  
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Join Date: Jul 2013
Location: Gulf Coast
Programs: HH Diamond; National EE
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Arrow Embassy Suites by Hilton St Augustine Beach Oceanfront Resort {US-FL}

Does anyone have any recent experiences at this property? We're considering it for a family vacation this summer. Photos online look great.
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Old Jul 6, 20, 1:14 pm
  #2  
 
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Originally Posted by aww3583 View Post
Does anyone have any recent experiences at this property? We're considering it for a family vacation this summer. Photos online look great.
we are booked here in about a month, but Iím having second thoughts. Valet is mandatory and $28/day plus $22 resort fee that comes with beach chairs (but no umbrella, thatís another $15). From what Iíve read thereís no discount,etc for Diamonds
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Old Jul 6, 20, 2:58 pm
  #3  
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Originally Posted by nic3456 View Post
we are booked here in about a month, but Iím having second thoughts. Valet is mandatory and $28/day plus $22 resort fee that comes with beach chairs (but no umbrella, thatís another $15). From what Iíve read thereís no discount,etc for Diamonds
We opted to book here. I'll take pics and post a review in the next couple of weeks. We're on points, so the resort fee isn't applicable, but $28/valet is a bit much. We'll see how they perform and let you know!
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Old Jul 10, 20, 6:24 am
  #4  
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Email from the hotel:

Social Distancing in Effect: One of the most effective prevention measures that we can practice to ensure your (and our) safety is Social Distancing. Guests and associates are advised to practice social distancing by standing at least six feet away from other groups of people not traveling with you while standing in lines, using elevators or moving around the property. We have rearranged seating groups and placed Social Distancing floor decals throughout the hotel to assist with appropriate distancing requirements.

Facial Coverings in Effect: Resort team members and Guests are REQUIRED by local government ordinance to wear facial coverings inside. This applies to all of St. Augustine Beach as well as the historic district downtown. The ordinance is enforceable and subject to fines by the police department. The hotel does have disposal masks available at the front desk, and we also have cloth facial coverings available for sale in our gift shop.

Housekeeping: Your guestroom has been thoroughly cleaned and sanitized prior to your arrival using CDC approved sanitizers. The Hilton CleanStay by Lysol program has been implemented, which includes extra special touch points to sanitize in the guest rooms and in common areas of the resort. Stayover service is no longer provided daily but you can choose to “opt in” to have your serviced during your stay in advance. Or you can stop by our front desk to pick up any additional amenities. If service is needed, please schedule with the Front Desk which day(s) you would like your room serviced. Your room will also be sealed prior to arrival by our inspector to assure that all sanitizing and disinfecting has been completed and that no one else has entered your room.

Complimentary Breakfast: A selection of hot and cold items, as well as fresh juices and coffee, which is served daily in our meeting space by our culinary team. Items are prepared for either inside or outside seating, or we would be happy to make you a TOGO box. Hours are 7:00am – 10:00am Monday – Friday, 7:00am – 10:30am Saturday, Sunday. Please note that breakfast tends to be busiest from 9:30am – 10:30am. We appreciate your understanding that you may wait a few minutes, especially during this busy time. Please come early to avoid the line.

Evening Reception: Located at the Rhum Bar. Light pre-packaged snack packs, as well as our complimentary selection of beverages are still currently available. Please have your resort wrist band on for easy identification, or you will be asked for your name/room number. Normal brand reception with shareable items is not currently available, and Embassy Suites hopes to launch a new reception experience soon. Hours are 4:30pm – 6:30pm Daily. ALL BAR SEATING has been removed. Please take your order TOGO. Please use social distancing in the cue. Bartenders will quickly move you through the line.

Valet: Our Valet Services is available 24/7, $28 Per night, Per vehicle. No self-parking options are available. Should you have a trailer or RV please let us know in advance so we can assist you with off property parking. Staff are wearing gloves, PPE and sanitizing.

Pool: Our Pool is open daily from 9:00am – Dusk, however for the safety of our guests, we ask you to practice occupancy limits and Social Distancing when enjoying the pool and pool area. We have added a number of additional chairs and have moved them throughout the pool deck, as well as on our event lawns to create more open space. Please limit the occupancy to no more than 10 people in the hot tub, maximum of 8 in the cabana, and ensure you are maintaining a 6 foot distance between you and other guests. We kindly ask that you do not move chairs around, which would cause the resort to be out of compliance. Our associates will monitor and sanitize all “high touch” items at an interval of once per hour based on usage. Our beaches are currently open to normal beach activity, however social distancing restrictions are in place and are being monitored by local law enforcement. Who wants to sit with a lot of people anyway! Please let our team help you spread out and enjoy the beach.
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Old Jul 17, 20, 9:23 am
  #5  
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Just finished 5 nights here...

Location: Excellent location on A1A with great beach access. Oddly, it's in a cell-signal black hole. Both my AT&T and Verizon devices struggled to get more than 1 bar of service anywhere on the property. Unforunately, the property's wi-fi service is terrible. I was able to get spotty wi-fi signal in a couple spots in our room and lobby.

Valet: Yes, it's $28/day. However, in my 600-or-so nights as an HH member, this is the one and only property where my vehicle was picked up and dropped off without delay EVERY time we called. Valets were prompt and polite. They all had masks on, even outside, and had disinfectant wipes available constantly. With the public beach access nearby, parking space on-site is extremely limited and I can completely understand the necessity of the valet service.

Room: We were not upgraded, but we did get put in an accessible room. The room was huge with plenty of space to spread out. The bathroom was huge with both a stationary and detachable shower-head. The HVAC was frustrating... it blew hard and cold in the sitting area but there was nothing more than a cool breath of air flow out of the register in the bedroom. The room also had motion sensors connected to the lights and HVAC system. If you forgot to manually turn all of the light switches off at night, any movement would trigger the lights to come on. We learned this the hard way the first night. The HVAC is connected to the motion sensor, too. The system blows cold until it doesn't sense any motion. Water pressure is top notch. Plenty of storage in multiple closets.

Breakfast: The breakfast is advertised as "made to order", but it's a buffet served by employees. Everyone was taking COVID seriously with gloves, masks, single-direction flow, etc. However, the breakfast is chafing dishes of Hampton Inn eggs, bacon, sausage, and potatoes. There were cereal and yogurt options, along with fresh fruit. Beverage choices were water, orange juice, apple juice, and milk. I hate complaining about free food, but after a couple days, it was boring.

Dinner: We had take-out twice from Harvest and Reel, the main restaurant. Both times, service was prompt. Food quality and quantity was above average for a hotel restaurant.

Evening Reception: Small selection of domestic beer and bottom shelf liquors. Snacks were 1-oz bags of Goldfish crackers, pretzels, and Chex mix.

Pool: The pool was awesome. Zero-entry on one side, stairs on the other. Ample seating with and without umbrellas. Poolside service is frequent, speedy, and reasonably priced. There was a set of restrooms at each side of the pool. Pool towels are available nearby. The hotel provided in-pool entertainment with a mermaid, and live music at night.

Diamond Benefits & Resort Fee: The resort "fee" is $22/day. We were on points, so it wasn't applicable. However, I don't know what benefits it pays for other than bike rental and beach chairs. There were absolutely no additional benefits extended towards Diamond Members. No complementary drinks/appetizers, etc. The new norm, probably.

All in all, we'd stay here again if we returned to the area. Beautiful property. Every staff member we interacted with was pleasant and helpful. We explored numerous restaurants nearby and loved the area.
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Old Jul 17, 20, 9:52 am
  #6  
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Originally Posted by aww3583 View Post
The hotel provided in-pool entertainment with a mermaid
Uh, what does a mermaid _do_ to provide "in-pool entertainment"?

David
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Old Jul 17, 20, 10:18 am
  #7  
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Originally Posted by DELee View Post
Uh, what does a mermaid _do_ to provide "in-pool entertainment"?

David
Lay there with a tail on and interact with kids. She answered adultsí questions about the hotel, things to do, etc. My daughters loved it. The Ďactressí remembered my kids at multiple times later in the week and gave them a pair of Hilton sunglasses.
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Old Jul 18, 20, 10:17 am
  #8  
 
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"The room also had motion sensors connected to the lights and HVAC system.... The system blows cold until it doesn't sense any motion."

All travelers have endured:
1) ineffective A/C,
2) loud A/C,
3) A/C that blows on you when you try to sleep and,
4) A/C that stops cooling if the patio door (or the master switch room key) is slightly ajar.

But this is a new one.

Does the A/C stop functioning when you are asleep?
That might be a deal breaker in hot and humid Florida.
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Old Jul 18, 20, 11:23 am
  #9  
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Originally Posted by dlaue View Post
"The room also had motion sensors connected to the lights and HVAC system.... The system blows cold until it doesn't sense any motion."

All travelers have endured:
1) ineffective A/C,
2) loud A/C,
3) A/C that blows on you when you try to sleep and,
4) A/C that stops cooling if the patio door (or the master switch room key) is slightly ajar.

But this is a new one.

Does the A/C stop functioning when you are asleep?
That might be a deal breaker in hot and humid Florida.
To be honest, I couldn’t figure it out. It kept the main sitting room comfortable, for the most part. However, the bedroom (with balcony and huge windows) was always warm.

On more than 1 occasion, I’d turn the cool setpoint down and it the blower wouldn’t come on until we’d go tap the motion sensor near the main door.

It was very strange. I heard more than 1 person inquiring at the front desk about how to operate the system.
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Old Jul 18, 20, 11:30 am
  #10  
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Originally Posted by aww3583 View Post
Lay there with a tail on and interact with kids. She answered adultsí questions about the hotel, things to do, etc. My daughters loved it. The Ďactressí remembered my kids at multiple times later in the week and gave them a pair of Hilton sunglasses.
Interesting gig. Hopefully at least one pair of sunglasses per kid.

David
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