Hilton Impresario
Jul 4, 2022, 10:31 pm
#46
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,901
You say that now, but I've just had a front desk manager at a Conrad telling me that not only Virtuoso, but also Impresario rates are ineligible for any elite benefits. I'm more than a little bit annoyed - especially because the front desk agent when I checked in specifically told me I'd get them, but now that's apparently gone poof. I plan to email corporate about this when the trip is over. And my TA. And FT. And anyone else who will listen to my rant!
SteveWhite88 , has this ever happened to you/a client of yours?
SteveWhite88 , has this ever happened to you/a client of yours?
Jul 5, 2022, 1:22 am
#47
Join Date: Jan 2017
Location: Kent, UK
Programs: BA Gold, Hilton Diamond, Marriott Gold, UA Premier Platinum
Posts: 125
You say that now, but I've just had a front desk manager at a Conrad telling me that not only Virtuoso, but also Impresario rates are ineligible for any elite benefits. I'm more than a little bit annoyed - especially because the front desk agent when I checked in specifically told me I'd get them, but now that's apparently gone poof. I plan to email corporate about this when the trip is over. And my TA. And FT. And anyone else who will listen to my rant!
SteveWhite88 , has this ever happened to you/a client of yours?
SteveWhite88 , has this ever happened to you/a client of yours?
Jul 5, 2022, 8:22 am
#48
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,399
Conrad DC.
Jul 6, 2022, 6:23 am
#49
Join Date: May 2014
Posts: 84
Complain
A Conrad overseas tried to claim that impresario was a travel agent rate and not eligible for points. Hilton diamond desk was useless even when I sent them info on impressario from their own websites. My travel agent had to get the matter escalated and it was ultimately resolved in my favor.
Jul 6, 2022, 7:40 am
#50
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,399
A Conrad overseas tried to claim that impresario was a travel agent rate and not eligible for points. Hilton diamond desk was useless even when I sent them info on impressario from their own websites. My travel agent had to get the matter escalated and it was ultimately resolved in my favor.
Jul 6, 2022, 2:59 pm
#51
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,901
My TA has reached out to their Hilton liason to check up on what exactly is happening at the Conrad DC, I'll update when I hear back. TA agreed that it's completely unacceptable. Being denied points is an even worse affront to the rules than bring denied elite benefits though, arguably!
Jul 6, 2022, 5:01 pm
#52
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,399
and I did still get 63'000 points for the stay thanks to the 3X promo so I'm not complaining too much about the... Uh... 70 USD I missed out on.
Sep 14, 2022, 8:14 am
#54
Join Date: Jan 2017
Location: Kent, UK
Programs: BA Gold, Hilton Diamond, Marriott Gold, UA Premier Platinum
Posts: 125
Nope, not on FT, but seriously - this is much more likely to be one off bad staff than it is anything that should scare you off Impresario. SteveWhite will have vastly more experience with this than my one bad data point. and I did still get 63'000 points for the stay thanks to the 3X promo so I'm not complaining too much about the... Uh... 70 USD I missed out on.
and I did still get 63'000 points for the stay thanks to the 3X promo so I'm not complaining too much about the... Uh... 70 USD I missed out on.
Sep 15, 2022, 7:00 am
#55
Join Date: Jul 2016
Location: Melbourne Australia
Posts: 47
Bumping this thread, I’m new to the Impresario concept but want to learn. I’m not keen on using travel agents,, the thought of having to email for information about rates and wait for a reply freaks me out. I prefer to book online preferably HH app, but some deals are too good to miss. Does anyone know agents who offer an online search tool or even booking? Or UK based agents with a good track record for quick response? Thanks!
Lewin’s rate ended up being more competitive than Amex FHR. I’ve since bothered him numerous times for other bookings in the last year. He’s actually located in the UK, and I’m in Australia so waiting for his replies always makes me anxious but he always comes through and he never makes me feel like I’m too much of a hassle.
I hadn’t used travel agents prior to Lewin but would definitely recommend his services.
He just saved me about $1,500 aud total on a 5 night stay in Tokyo so yeah, I’m pretty happy right now.
Sep 15, 2022, 2:34 pm
#57
Join Date: Jun 2014
Location: NCL
Programs: BAEC and Hilton mostly
Posts: 655
Sep 17, 2022, 9:06 am
#58
Join Date: Mar 2003
Posts: 1,232
The Conrad DC specifically told me you cannot stack the Diamond credit with the Impresario credit / breakfast - so you get 30 per day breakfast credit from Impresario and the 100 stay credit from Impresario but no Diamond F and B credit .
Sep 17, 2022, 11:23 am
#59
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,399
Hey, I had this exact same experience with the Conrad DC if you look up thread. My TA reached out to her Hilton TA but I don't know if anything actually came of it. This seems to be a property-specific problem with the Conrad DC, so I'd just avoid booking that property. But it SHOULD be stackable for all (most?) Other properties.