kkong42

I have an unexplained extra 1,000 points from a check-out yesterday.

However I can't see what it is, because neither the app or the website show full details of the stay.

Ryanardo_daVinci

I also got it twice on a three night stay in Riyadh this week.

wm47

Received the Siemens 1,000 points bonus on a Points Redemption Stay at an HGI in Pennsylvania this weekend. I figured it was a glitch on the part of the property, guess I was wrong

awone123

Same issue here. Stayed at a Hampton in OK and got 2x 1000 Siemens points.

modernflyer

Same here. Stayed 3 nights received 3000 Siemens points. Thanks Siemens!

FinnishFlash

You are welcome!

But I do wonder why I as a Siemens employee only got 2000 Siemens points for my 3 nights.

shillard

Same here - 2 nights at Da Nang.

Grouchy

Got it for two stays earlier this week; a Hilton stay in Belfast and one in Templepatrick, it is 'missing' for my last thursday-friday Hilton stay this week in Belfast.

arlflyer

I got it too! Wonder what the best course of action is...report it and risk them screwing up my account trying to remove it, or stay quiet and risk being accused of fraud...

shillard

Keep quiet.

Always better to ask forgiveness, than permission.

arlflyer

Not sure if that is true when dealing with unilateral contract terms where one party has the right to terminate your account whenever they feel like it.

This does feel sufficiently systemic - the fact that many FTers (with FT itself being an extremely small sample size) have had this happen seems to indicate such - that sitting tight and waiting for a systemic solution / response does feel to be the best course of action.

Abidjan

Agreed, this will be sorted automatically in due time Im sure.

shoodawg

IT's an error on their part. They may claw them back and they may leave them.

smmrfld

Why on earth would you bother reporting anything when it clearly is a system problem. SMH.

arlflyer

Well, for one, there is a subset of people out there who you may be surprised to see still cling to the antiquated notion of "doing the right thing" and not taking something they didn't earn.

Beyond any ethical arguments, inaction itself can be deemed an offense, and if someone is aware of an inappropriate bonus being received and takes no step to rectify it, this itself could be deemed grounds for punitive actions.

Moreover, from a risk-management perspective, the question is if one is fully confident that Hilton does not have any automated fraud sweep algorithms built into its system. If a bot somewhere picks up a bonus inconsistent with rate type history and customer profile, it could perhaps move to lock or close the account. Hilton reserves the right to do so unilaterally. Is even a 1% risk of this, and losing hundreds of thousands of points or spending weeks fighting to get an account restored, worth it, when perhaps it might be possible to get out ahead of it with an email or call to someone?

I simply wanted to open up a discussion on the topic, but your digression into the ad hominem was predictable, I suppose.