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Old Dec 27, 2019, 8:11 pm
  #61  
FlyerTalk Evangelist
 
Join Date: Sep 2003
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Originally Posted by theOtherHolmes
Would MVP rate be qualified for this promo?
They always have been in the past.
Jaimito Cartero is offline  
Old Dec 28, 2019, 10:34 pm
  #62  
 
Join Date: Dec 2019
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How are multiple reservations treated? e.g. if I have two rooms booked at a hotel for the same night, are they treated as a A. single stay and one night OR B. single stay but two nights OR C. two stays and two nights?
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Old Dec 29, 2019, 4:14 pm
  #63  
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Originally Posted by curlingfan
How are multiple reservations treated? e.g. if I have two rooms booked at a hotel for the same night, are they treated as a A. single stay and one night OR B. single stay but two nights OR C. two stays and two nights?
A. .
ashkale is offline  
Old Jan 6, 2020, 7:53 am
  #64  
Company Representative - Honors by Hilton
 
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Originally Posted by Jaimito Cartero
They always have been in the past.
The promotion gurus confirm that it still is.

Best regards,

William R. Sanders
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Old Jan 7, 2020, 5:17 pm
  #65  
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Just completed a stay and the 2k points havent posted! Have a few more stays coming and will it be the run around like last time?
ashkale is offline  
Old Jan 8, 2020, 7:42 am
  #66  
 
Join Date: Feb 2017
Programs: TrueBlue, Hilton Honors
Posts: 69
I also just had this problem. Promotional points for a stay earlier this week didn't post. Wondering who I should contact--i have at least 2 more stays this month.
RachelDKT is offline  
Old Jan 8, 2020, 7:47 am
  #67  
 
Join Date: May 2018
Posts: 340
i think it is because they are updating
greetings cornelis
nkob is offline  
Old Jan 8, 2020, 7:57 am
  #68  
Company Representative - Honors by Hilton
 
Join Date: Aug 2009
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More than happy to look into issues anyone may be having with this offer if you will send me your Honors account number via Private Mail.

Best regards,

William R. Sanders
Zurich and IndyHoosier like this.
Hilton Honors Ambassador is offline  
Old Jan 8, 2020, 8:12 am
  #69  
 
Join Date: Nov 2014
Location: London
Programs: BAEC Silver, M&M, HHonors Gold
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Originally Posted by ashkale
Just completed a stay and the 2k points havent posted! Have a few more stays coming and will it be the run around like last time?
I checked out on 6th and points posted next day, together with 2K promotional offer.
Richmond_Surrey is offline  
Old Jan 9, 2020, 9:51 pm
  #70  
 
Join Date: Mar 2011
Location: LAX
Posts: 226
Last year it was bonus 10K points for 5 stays or 10 nights.

Totally hard for me to maximize this one.
Last Year it was pretty good. Saw it as 20K per 5 stays. Now 30K for 10 stays. Quite a bit lower.

Last edited by grt2106; Jan 9, 2020 at 9:53 pm Reason: More detail.
grt2106 is offline  
Old Jan 10, 2020, 9:56 am
  #71  
Company Representative - Honors by Hilton
 
Join Date: Aug 2009
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Thanks to everyone who contacted me offline and allowed us to discover why some members have not received bonuses as expected. We were able to identify the issue and a fix is in place. Hopefully, anyone who may have missed out will find this to be fully corrected by Monday. If not, feel free to reach out to me again via Private Mail then.

Best regards,

William R. Sanders
Hilton Honors Ambassador is offline  
Old Jan 12, 2020, 9:13 am
  #72  
 
Join Date: May 2018
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Posts: 432
Thanks I have had 5 one night stays and none posted, I will wait til tomorrow to see what happens.
AbuCordoba is offline  
Old Jan 12, 2020, 12:33 pm
  #73  
 
Join Date: Oct 2002
Location: Aberdeen, UK
Posts: 322
No bonus points received for any stays since this promo started.

I did register for the promotion some weeks ago.
kkong42 is offline  
Old Jan 13, 2020, 4:57 am
  #74  
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Originally Posted by Hilton Honors Ambassador
Thanks to everyone who contacted me offline and allowed us to discover why some members have not received bonuses as expected. We were able to identify the issue and a fix is in place. Hopefully, anyone who may have missed out will find this to be fully corrected by Monday. If not, feel free to reach out to me again via Private Mail then.

Best regards,

William R. Sanders
Just confirming this is Monday, January the 13, 2020?
ashkale is offline  
Old Jan 13, 2020, 7:48 am
  #75  
Company Representative - Honors by Hilton
 
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Originally Posted by ashkale
Just confirming this is Monday, January the 13, 2020?
Yes, but it isn't over yet.

Seriously though, I had confirmation from the team on Friday that the fix is in place, but it may take a bit longer than I had imagined for it to be completed. Regardless, you have my assurance that it will be.

Best regards,

William R. Sanders
Hilton Honors Ambassador is offline  


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