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System error? "Pay with Points is currently unavailable at this property."

System error? "Pay with Points is currently unavailable at this property."

Old Sep 24, 19, 12:04 pm
  #1  
Original Poster
 
Join Date: Dec 2014
Posts: 64
System error? "Pay with Points is currently unavailable at this property."

Trying to book 5 nights for my vacation in December. Points rates are showing up on the search page with multiple hotels, but once you select a single hotel and look for the actual pay with points rate it is missing.

Is anyone else having issues? Perhaps Hilton is performing technical maintenance or something?
alany611 is offline  
Old Jan 5, 20, 6:09 pm
  #2  
 
Join Date: Jul 2015
Programs: HH Diamond, WN RR, National Exec, Avis Preferred
Posts: 796
I ran into this at the HGI in Palm Beach Gardens yesterday and see it still happening today. I was trying to move a 5th Night Free reservation up a day yesterday and had checked availability on Friday. I couldn't simply change the date online, so I called into the Diamond # and the rep needed to cancel the original reso and rebook. (I believe that they have no ability to simply change the date). She said my choice of room type (King Lakeview) was not available and said she could book 2 Queens. I would much prefer the King, but agreed to take the 2Q. When I got the confirmation email I noticed she had booked an Accessible Room which I did not want to take. I called back and the next rep was able to see the King Lakeview and changed me back into it. I'm still not able to see any Std Rewards for a bunch of random dates I checked and only see Premium on some of those dates.
birdiedouble is offline  
Old Jan 6, 20, 7:59 am
  #3  
 
Join Date: Jan 2020
Posts: 15
This happened to me too a couple of days ago and still today at Hilton Waikoloa. It says that standard room rates of 60,000 points per night, on the search listings page, but go to the room booking page, no standard award rate to book on the room that would be standard, only money rates. But there are premium room awards available on other rooms. I though that Hilton's policy was that a standard award is always available if the room is available to book for points. Im not sure if this is a glitch or not.
ELWmusic1 is offline  
Old Jan 6, 20, 8:25 am
  #4  
Company Representative - Honors by Hilton
 
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,248
More than happy to look into any suspected anomalies. I just need the details sent to me via Private Mail + the account number.

Best regards,

William R. Sanders
Hilton Honors Ambassador is offline  
Old Jan 6, 20, 8:51 am
  #5  
 
Join Date: Jan 2020
Posts: 15
Originally Posted by Hilton Honors Ambassador View Post
More than happy to look into any suspected anomalies. I just need the details sent to me via Private Mail + the account number.

Best regards,

William R. Sanders
Sent.
ELWmusic1 is offline  
Old Jan 6, 20, 8:56 am
  #6  
 
Join Date: May 2012
Location: BOS, YYZ, HKG, TPE
Programs: OZ Diamond, DL Gold, HH Diamond, Bonvoy Platinum, WoH Explorist, Shangri-la Jade, BW Diamond Select
Posts: 266
Anomaly pops up for me too with Hilton Stockholm. Seems to only affect the new webpage design. The Flex rate is showing the Sale rate price, and choosing the Flex pulls up the Honors Sale Rate and Policies.

Old page has everything working smoothly, including for points bookings.
DreamHigh is offline  
Old Jan 6, 20, 9:10 am
  #7  
 
Join Date: Jan 2020
Posts: 15
Originally Posted by DreamHigh View Post
Anomaly pops up for me too with Hilton Stockholm. Seems to only affect the new webpage design. The Flex rate is showing the Sale rate price, and choosing the Flex pulls up the Honors Sale Rate and Policies.

Old page has everything working smoothly, including for points bookings.
What is the way to pull up the old page design?
ELWmusic1 is offline  
Old Jan 6, 20, 9:20 am
  #8  
 
Join Date: Sep 2015
Location: flyover country
Posts: 1,150
Originally Posted by DreamHigh View Post
Old page has everything working smoothly, including for points bookings.
Originally Posted by ELWmusic1 View Post
What is the way to pull up the old page design?
Yes, please, a URL for the old page! The new page might be better for a phone, but it is awful for a desktop or laptop computer.
serpens is offline  
Old Jan 6, 20, 10:03 am
  #9  
 
Join Date: Jun 2007
Location: Harrisburg, PA
Programs: MP, Marriott, HHonors
Posts: 209
I can't get the pay with points to work on the website either. I get the "It's not you it's us" error.
karatelovr is offline  
Old Jan 6, 20, 12:13 pm
  #10  
 
Join Date: Jul 2015
Programs: HH Diamond, WN RR, National Exec, Avis Preferred
Posts: 796
Just sent you a PM with the property and dates I was looking at.
birdiedouble is offline  
Old Jan 6, 20, 1:18 pm
  #11  
 
Join Date: Jun 2007
Location: Harrisburg, PA
Programs: MP, Marriott, HHonors
Posts: 209
I just switched to a different browser (I usually use Chrome but tried IE) and IE worked for this error.
karatelovr is offline  
Old Jan 7, 20, 7:50 am
  #12  
 
Join Date: May 2012
Location: BOS, YYZ, HKG, TPE
Programs: OZ Diamond, DL Gold, HH Diamond, Bonvoy Platinum, WoH Explorist, Shangri-la Jade, BW Diamond Select
Posts: 266
Originally Posted by serpens View Post
Yes, please, a URL for the old page! The new page might be better for a phone, but it is awful for a desktop or laptop computer.
Searching directly from the main Honors webpage sent me to the old page. Opening the hotel page from Google (Hotels search) sent me to the new page. As of right now, I have no idea how to manually pull up the old page
DreamHigh is offline  
Old Jan 10, 20, 3:50 pm
  #13  
 
Join Date: Jan 2020
Posts: 15
My issue for booking the Hilton Waikoloa was fixed. I am now able to book a standard rate room with points. Maybe the other properties have been fixed. I feel like this may have been a New Years type problem.
ELWmusic1 is offline  

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